Chat with Website Visitors on WhatsApp
Let visitors reach you through WhatsApp - the messaging app they already use daily. Your chatbot qualifies leads, answers FAQs, and hands off to your team on WhatsApp. One inbox for website chat and WhatsApp conversations.
Boost Sales
Live chat converts visitors into customers
24/7 Automation
Chatbot captures leads outside business hours
Better Support
Instant responses improve customer satisfaction
Easy Setup
Get started in minutes without coding
WhatsApp meets website live chat
Your chatbot runs the same flow on WhatsApp as it does on your website. Visitors get instant responses on their favorite messaging app.
Same Bot, New Channel
Your chatbot flow runs automatically on WhatsApp. When someone messages your WhatsApp Business number, they get the same greeting, qualification questions, and smart routing as website visitors. No separate bot to build or maintain.
Unified Inbox
Website chat and WhatsApp conversations appear in the same Chatim dashboard. Your team replies from one place, sees full conversation history, and manages all channels without switching between apps.
AI Chatbot on WhatsApp
Chatim's AI chatbot works on WhatsApp too. It answers product questions, provides support, and handles common inquiries 24/7 on WhatsApp - just like it does on your website. Customers get instant answers on their preferred channel.
Works with Your Favorite Tools
Connect Chatim with WhatsApp Business and your customer support stack.
Reply to chats directly from Slack threads
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Real-time event notifications to your server
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Read more →Why businesses choose Chatim for WhatsApp
Meet customers where they are - on WhatsApp.
- Higher Engagement Rates
- WhatsApp messages have significantly higher open rates than email. When visitors can reach you on WhatsApp, they're more likely to start a conversation, ask questions, and convert into customers.
- 24/7 Availability on WhatsApp
- Your AI chatbot handles WhatsApp messages around the clock. Customers get instant responses to common questions even outside business hours. Complex inquiries are queued for your team with full context.
- Build Trust with a Familiar Channel
- Customers trust WhatsApp. It's personal, secure, and familiar. When your business is available on WhatsApp, it signals accessibility and builds confidence - especially for high-consideration purchases.
Trusted by businesses worldwide
See what our customers have to say about Chatim
“I run an auto body shop, and finding the time to chat with people online was pretty much impossible until we got ourselves live chat software that comes with its own chatbot. It's like hiring an extra set of hands that always stays energized. Since we started using Chatim, we've noticed more customers coming our way.”
“Juggling training sessions with answering online queries was like trying to dodge punches blindfolded – practically impossible. But since we added Chatim software and its knockout chatbot, we've landed more clients than a heavyweight champ. Here's why this tech corner has been a total game-changer for us.”
Frequently Asked Questions
Everything you need to know about Chatim
- How do I connect WhatsApp to Chatim?
- You'll need a Meta Business Account and WhatsApp Business API access. In Chatim, go to Integrations > WhatsApp, enter your Phone Number ID, WABA ID, and Access Token, then configure the webhook. Setup guide walks you through each step.
- Does my chatbot work on WhatsApp?
- Yes. The same chatbot flow you build for your website runs automatically on WhatsApp. Messages, buttons, and forms are adapted to WhatsApp's format - buttons become interactive buttons, forms become sequential questions.
- Is there a cost for WhatsApp messages?
- WhatsApp Business API has per-conversation pricing from Meta. The first 1,000 service conversations per month are free. After that, costs are typically $0.005-$0.08 per conversation depending on the country.
- Can I reply to WhatsApp messages from the Chatim dashboard?
- Yes. WhatsApp conversations appear in your Chatim inbox alongside website chats. Your team replies from the same dashboard. Responses are delivered to the customer's WhatsApp.
- What's the 24-hour messaging window?
- WhatsApp allows free-form replies within 24 hours of the customer's last message. After 24 hours, you need to use pre-approved message templates. Chatim tracks the window status so your team always knows when they can reply.
- Can I use WhatsApp and website chat at the same time?
- Yes. Both channels work simultaneously. Website visitors use the chat widget, WhatsApp users message your business number. All conversations appear in one unified inbox in your Chatim dashboard.