Live Chat App for Shopify That Turns Browsers Into Buyers
Engage Shopify shoppers in real-time with the Chatim live chat app for Shopify and a smart Shopify chatbot. Recover abandoned carts, answer product questions and boost your store's conversion rate — start free, no coding required.
Boost Sales
Live chat converts visitors into customers
24/7 Automation
Chatbot captures leads outside business hours
Better Support
Instant responses improve customer satisfaction
Easy Setup
Get started in minutes without coding
Sell more on Shopify with live chat and a Shopify chatbot
The Shopify chat app that combines live chat, an AI Shopify chatbot, and a Shopify customer service app in one tool. Answer shoppers instantly, recover abandoned carts and turn browsing visitors into buyers.
Live Chat App for Shopify — Quick Setup
Add the Chatim live chat app for Shopify in under 3 minutes. Paste a small code snippet into your theme, or install via Google Tag Manager. The Shopify chat widget appears instantly on every page — product pages, collections, cart, and checkout. No developer required.
Abandoned Cart Recovery with Shopify Chatbot
When a shopper adds products to cart but hesitates, the Shopify chatbot starts a conversation automatically. Answer objections, help with sizing or shipping questions, and guide shoppers back to checkout. Recover revenue your Shopify store is currently losing.
Shopify Chatbot for Product Q&A
Train the AI Shopify chatbot on your product catalog so it answers questions about sizes, materials, shipping times, and return policies — 24/7. Shoppers get instant answers, your team handles only the complex inquiries. The smartest live chat for Shopify stores.
Works with Your Favorite Tools
Connect Chatim with your Shopify store and the rest of your e-commerce stack.
Reply to chats directly from Slack threads
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Read more →Why Shopify merchants choose the Chatim live chat for Shopify
Every Shopify store visitor is a potential customer. The best live chat for Shopify converts more of them — that's what Chatim is built to do.
- Increase Your Shopify Conversion Rate
- Shoppers with unanswered questions leave. Live chat for Shopify catches them at the moment of doubt — on product pages, during checkout, and while comparing options. Stores using a Shopify live chat app see significantly higher conversion rates compared to email-only support.
- Support Shoppers Around the Clock
- Your Shopify store is open 24/7, but your team isn't. The Shopify chatbot inside Chatim handles common questions about orders, shipping, returns, and product details at any hour. Customers get instant answers and you wake up to qualified leads in your inbox.
- Built-in CRM for Shopify Customer Data
- Every chat conversation automatically creates a contact in Chatim's CRM. Track shopper interactions, see their browsing history, and follow up with personalized messages. Build customer relationships that drive repeat purchases on your Shopify store.
- Shopify Customer Service App in One Tool
- Chatim doubles as a Shopify customer service app — live chat, AI chatbot, shared inbox, and a help-center-style knowledge base in a single Shopify chat plugin. Replace several separate apps with one tool that handles support, sales chat, and lead capture for your Shopify store.
Trusted by businesses worldwide
See what our customers have to say about Chatim
“I run an auto body shop, and finding the time to chat with people online was pretty much impossible until we got ourselves live chat software that comes with its own chatbot. It's like hiring an extra set of hands that always stays energized. Since we started using Chatim, we've noticed more customers coming our way.”
“Juggling training sessions with answering online queries was like trying to dodge punches blindfolded – practically impossible. But since we added Chatim software and its knockout chatbot, we've landed more clients than a heavyweight champ. Here's why this tech corner has been a total game-changer for us.”
Frequently Asked Questions
Everything you need to know about Chatim
- How to add live chat to Shopify?
- Here is how to add live chat to Shopify with Chatim: log in to your Shopify admin, go to Online Store > Themes > Edit Code, and paste the Chatim code snippet before the closing </body> tag in your theme.liquid file. Alternatively, you can add live chat to Shopify via Google Tag Manager. Setup takes under 3 minutes.
- Does the Shopify chat app affect my store speed?
- No. The Chatim Shopify chat app loads asynchronously and doesn't block your store's page rendering. The script is lightweight and won't impact your Shopify store's loading speed or your Google PageSpeed score.
- Is there a free live chat for Shopify?
- Yes. Chatim is a free live chat for Shopify that includes live chat, basic chatbot automation, and visitor tracking — perfect for Shopify stores getting started. Premium plans are available for stores that need an AI Shopify chatbot, advanced automation, and priority support.
- Can the Shopify chatbot recover abandoned carts?
- Yes. The Chatim Shopify chatbot detects when shoppers add products to their cart but don't complete checkout. The chatbot proactively engages them with helpful messages — answering questions, addressing concerns, and guiding them back to purchase on your Shopify store.
- What is the best live chat app for Shopify?
- Chatim is one of the best live chat apps for Shopify because it bundles real-time chat, AI Shopify chatbot, CRM, and analytics in a single tool. The free plan has no visitor limits, and shoppers get 24/7 answers via the Shopify chatbot. For most stores, it's both the best Shopify live chat app and the most affordable Shopify customer service app.
- Does Chatim work with Shopify Checkout?
- Yes. The Chatim widget works across your entire Shopify store including product pages, collections, cart page, and checkout. Shoppers can ask questions at any point in their buying journey without leaving the page.
- Can I use Chatim as a Shopify customer service app?
- Yes — Chatim works as a full Shopify customer service app, combining live chat, AI chatbot, shared team inbox, and a help center / knowledge base. Many merchants replace separate Shopify support apps with Chatim and run their entire customer service through this one Shopify chat plugin.
- Is Chatim a Shopify chatbot?
- Yes. Chatim is both a Shopify chatbot and a live chat in one app. The Shopify chatbot can be rule-based or AI-powered — it greets shoppers, qualifies leads, answers product questions, and hands off to a live agent when needed. You don't need a separate Shopify chatbot app.
- What's the best Shopify live chat app for small stores?
- For small Shopify stores Chatim is one of the best Shopify live chat apps because it's free to start, sets up in 3 minutes, and includes both a Shopify chatbot and live chat. You can scale up as your store grows without switching tools.
- Does Chatim include Shopify support chat features?
- Yes. Chatim includes Shopify support chat features out of the box — chat-based ticketing, canned responses, file sharing, and a shared inbox. It works as a Shopify support chat for handling order issues, returns, and pre-sales questions in one place.