Live Chat for Your Shopify Store That Turns Browsers Into Buyers
Engage Shopify shoppers in real-time with Chatim live chat for Shopify stores and a smart Shopify chatbot. Recover abandoned carts, answer product questions and boost your store's conversion rate - start free, no coding required.
Boost Sales
Live chat converts visitors into customers
24/7 Automation
Chatbot captures leads outside business hours
Better Support
Instant responses improve customer satisfaction
Easy Setup
Get started in minutes without coding
Sell more on Shopify with live chat and a Shopify chatbot
The chat widget for Shopify that combines live chat, an AI Shopify chatbot, and customer service tools in one. Answer shoppers instantly, recover abandoned carts and turn browsing visitors into buyers.
Live Chat for Shopify - Quick Setup
Add Chatim live chat to your Shopify store in under 3 minutes. Paste a small code snippet into your theme, or install via Google Tag Manager - Chatim installs directly, not through the Shopify App Store. The chat widget appears instantly on every page - product pages, collections, cart, and checkout. No developer required.
Abandoned Cart Recovery with Shopify Chatbot
When a shopper adds products to cart but hesitates, the Shopify chatbot starts a conversation automatically. Answer objections, help with sizing or shipping questions, and guide shoppers back to checkout. Recover revenue your Shopify store is currently losing.
Shopify Chatbot for Product Q&A
Train the AI Shopify chatbot on your product catalog so it answers questions about sizes, materials, shipping times, and return policies - 24/7. Shoppers get instant answers, your team handles only the complex inquiries. For most stores, it's the smartest way to run live chat on Shopify.
Works with Your Favorite Tools
Connect Chatim with your Shopify store and the rest of your e-commerce stack.
Reply to chats directly from Slack threads
Read more →One-click plugin install for WordPress sites
Read more →Add live chat to your Shopify store
Read more →Embed the widget on any Wix website
Read more →Drop-in chat for Squarespace pages
Read more →Add chat to Webflow with a code snippet
Read more →Live chat support for Magento stores
Read more →Deploy via GTM without touching code
Read more →Full control with our JavaScript API
Real-time event notifications to your server
Read more →Quick setup for Site123 websites
Read more →Integrate through Adobe Experience Platform
Read more →Sync chat leads to your Pipedrive CRM
Read more →Get chat notifications in Telegram
Read more →Chat with visitors via WhatsApp Business
Read more →Reply via Facebook Messenger & Instagram DM
Read more →Connect with 5,000+ apps through Zapier
Read more →Sync contacts and chats with HubSpot CRM
Read more →Why Shopify merchants choose the Chatim live chat for Shopify
Every Shopify store visitor is a potential customer. For most stores, Chatim is the live chat that converts more of them - that's what it's built to do.
- Increase Your Shopify Conversion Rate
- Shoppers with unanswered questions leave. Live chat for Shopify catches them at the moment of doubt - on product pages, during checkout, and while comparing options. Stores using a Shopify live chat app see significantly higher conversion rates compared to email-only support.
- Support Shoppers Around the Clock
- Your Shopify store is open 24/7, but your team isn't. The Shopify chatbot inside Chatim handles common questions about orders, shipping, returns, and product details at any hour. Customers get instant answers and you wake up to qualified leads in your inbox.
- Built-in CRM for Shopify Customer Data
- Every chat conversation automatically creates a contact in Chatim's CRM. Track shopper interactions, see their browsing history, and follow up with personalized messages. Build customer relationships that drive repeat purchases on your Shopify store.
- Shopify Customer Service in One Tool
- Chatim doubles as a customer service tool for your Shopify store - live chat, AI chatbot, shared inbox, and a help-center-style knowledge base in a single chat widget for Shopify. Replace several separate tools with one that handles support, sales chat, and lead capture for your Shopify store.
What our customers say
See what our customers have to say about Chatim
“I run an auto body shop, and finding the time to chat with people online was pretty much impossible until we got ourselves live chat software that comes with its own chatbot. It's like hiring an extra set of hands that always stays energized. Since we started using Chatim, we've noticed more customers coming our way.”
“Juggling training sessions with answering online queries was like trying to dodge punches blindfolded – practically impossible. But since we added Chatim software and its knockout chatbot, we've landed more clients than a heavyweight champ. Here's why this tech corner has been a total game-changer for us.”
Individual results vary. Testimonials reflect the experience of these customers and are not a guarantee of results.
Frequently Asked Questions
Everything you need to know about Chatim
- How to add live chat to Shopify?
- Here is how to add live chat to Shopify with Chatim: log in to your Shopify admin, go to Online Store > Themes > Edit Code, and paste the Chatim code snippet before the closing </body> tag in your theme.liquid file. Alternatively, you can add live chat to Shopify via Google Tag Manager. Setup takes under 3 minutes.
- Does the Shopify chat widget affect my store speed?
- No. The Chatim chat widget loads asynchronously and doesn't block your store's page rendering. The script is lightweight and won't impact your Shopify store's loading speed or your Google PageSpeed score.
- Is there a free live chat for Shopify?
- Yes. Chatim is a free live chat for Shopify that includes live chat, basic chatbot automation, and visitor tracking - perfect for Shopify stores getting started. Premium plans are available for stores that need an AI Shopify chatbot, advanced automation, and priority support.
- Can the Shopify chatbot recover abandoned carts?
- Yes. The Chatim Shopify chatbot detects when shoppers add products to their cart but don't complete checkout. The chatbot proactively engages them with helpful messages - answering questions, addressing concerns, and guiding them back to purchase on your Shopify store.
- What is the best live chat app for Shopify?
- For most stores, Chatim is one of the best live chat options for Shopify because it bundles real-time chat, an AI Shopify chatbot, CRM, and analytics in a single tool. The free plan has no visitor limits, and shoppers get 24/7 answers via the Shopify chatbot. Note that Chatim installs via code snippet or Google Tag Manager rather than through the Shopify App Store.
- Does Chatim work with Shopify Checkout?
- Yes. The Chatim widget works across your entire Shopify store including product pages, collections, cart page, and checkout. Shoppers can ask questions at any point in their buying journey without leaving the page.
- Can I use Chatim for Shopify customer service?
- Yes - Chatim works as a full customer service tool for Shopify stores, combining live chat, AI chatbot, shared team inbox, and a help center / knowledge base. Many merchants replace separate support tools with Chatim and run their entire customer service through this one chat widget for Shopify.
- Is Chatim a Shopify chatbot?
- Yes. Chatim is both a Shopify chatbot and a live chat in one tool. The Shopify chatbot can be rule-based or AI-powered - it greets shoppers, qualifies leads, answers product questions, and hands off to a live agent when needed. You don't need a separate chatbot tool for your Shopify store.
- What's the best Shopify live chat app for small stores?
- For small Shopify stores Chatim is one of the best live chat choices because it's free to start, sets up in 3 minutes, and includes both a Shopify chatbot and live chat. You can scale up as your store grows without switching tools.
- Is Chatim listed in the Shopify App Store?
- No. Chatim is not affiliated with or endorsed by Shopify Inc., and it is not distributed through the Shopify App Store. Installation is via a small code snippet in your theme or through Google Tag Manager - setup still takes under 3 minutes and works on all Shopify plans.
- Does Chatim include Shopify support chat features?
- Yes. Chatim includes Shopify support chat features out of the box - chat-based ticketing, canned responses, file sharing, and a shared inbox. It works as a Shopify support chat for handling order issues, returns, and pre-sales questions in one place.