Live Chat for Magento & Adobe Commerce
Add Chatim to your Magento store to support customers in real-time, handle product questions at scale, and automate repetitive support tasks with chatbots. Works with Magento 2, Adobe Commerce, and multi-store configurations.
Boost Sales
Live chat converts visitors into customers
24/7 Automation
Chatbot captures leads outside business hours
Better Support
Instant responses improve customer satisfaction
Easy Setup
Get started in minutes without coding
Built for enterprise e-commerce at scale
Magento stores handle complex catalogs, high traffic, and multiple storefronts. Chatim keeps up with all of it.
Simple Magento Installation
Add Chatim to your Magento store by placing a code snippet in your theme's default_head_blocks.xml or through Google Tag Manager. Works with Magento 2.x and Adobe Commerce. The widget appears across your entire storefront - product pages, category pages, cart, and checkout.
Multi-Store Live Chat Support
Running multiple Magento storefronts? Chatim supports multi-store setups with separate widget configurations per store view. Each storefront can have its own chat widget design, chatbot flows, and team routing - all managed from one dashboard.
AI Chatbot for Product Catalogs
Train the AI chatbot on your Magento product catalog. It answers customer questions about specs, availability, pricing, and shipping for thousands of SKUs. Handles the repetitive questions so your support team can focus on complex orders and B2B inquiries.
Works with Your Favorite Tools
Chatim integrates with Magento and your e-commerce stack.
Reply to chats directly from Slack threads
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Real-time event notifications to your server
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Read more →Why Magento merchants choose Chatim
Enterprise e-commerce needs enterprise-grade support tools. Chatim delivers that without the enterprise price tag.
- Handle High-Traffic Support Volume
- Magento stores often handle thousands of concurrent visitors, especially during sales events. Chatim's chatbot handles the bulk of incoming questions automatically - product specs, shipping estimates, return policies - while routing complex issues to your agents.
- Support B2B and B2C Customers
- Magento serves both B2B and B2C markets. Chatim adapts to both - quick product Q&A for retail shoppers, and detailed custom pricing or bulk order discussions for business buyers. Route each type to the right team automatically.
- Reduce Support Costs Without Sacrificing Quality
- Chatbot automation handles 60-80% of common e-commerce questions without human involvement. Your support team focuses on high-value conversations that actually need a person. Better customer experience at lower cost.
Trusted by businesses worldwide
See what our customers have to say about Chatim
“I run an auto body shop, and finding the time to chat with people online was pretty much impossible until we got ourselves live chat software that comes with its own chatbot. It's like hiring an extra set of hands that always stays energized. Since we started using Chatim, we've noticed more customers coming our way.”
“Juggling training sessions with answering online queries was like trying to dodge punches blindfolded – practically impossible. But since we added Chatim software and its knockout chatbot, we've landed more clients than a heavyweight champ. Here's why this tech corner has been a total game-changer for us.”
Frequently Asked Questions
Everything you need to know about Chatim
- How do I install Chatim on Magento?
- Add the Chatim code snippet to your Magento theme's default_head_blocks.xml file or use Google Tag Manager. The widget will appear on all storefront pages. Installation takes about 5 minutes and works with Magento 2.x and Adobe Commerce.
- Does Chatim support Magento multi-store?
- Yes. You can configure separate chat widgets for each Magento store view. Each storefront gets its own widget design, chatbot flows, and team routing while everything is managed from a single Chatim dashboard.
- Does Chatim slow down my Magento store?
- No. Chatim loads asynchronously and doesn't block page rendering. The script is lightweight and won't impact your Magento store's performance, even during high-traffic periods like sales events.
- Is Chatim free for Magento stores?
- Yes. Chatim offers a free plan with live chat, basic chatbot automation, and visitor tracking. No credit card required. Premium plans are available for stores that need AI chatbot, advanced automation, and priority support.
- What's the best live chat for Magento?
- Chatim is a strong choice for Magento stores. It supports multi-store setups, handles high traffic, includes chatbot automation for product Q&A, and offers a built-in CRM. The free plan makes it easy to test before committing.
- Does Chatim work with Adobe Commerce (Magento Enterprise)?
- Yes. Chatim is fully compatible with Adobe Commerce (formerly Magento Enterprise). The installation process is the same, and all features including multi-store support, chatbot automation, and CRM work on both open-source and enterprise editions.