Live Chat to Pipedrive CRM, Automatically

Every chat conversation is a potential deal. Chatim's Pipedrive integration sends new leads from live chat and chatbot conversations straight into your Pipedrive pipeline as a person, a deal and a note. No manual data entry, no lost contacts. Connect it in a few minutes with your Pipedrive API token.

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Boost Sales

Live chat converts visitors into customers

24/7 Automation

Chatbot captures leads outside business hours

Better Support

Instant responses improve customer satisfaction

Easy Setup

Get started in minutes without coding

Chat conversations turn into Pipedrive deals

Capture visitor details through live chat and chatbot, then let Chatim create the records in Pipedrive for you.

Automatic Lead Creation

When a visitor shares their email or phone through your chatbot or live chat, Chatim creates a person in Pipedrive and, if you turn it on, a deal linked to that person. The deal title is a template you control, for example Chat Lead with the visitor's name. Your sales team sees fresh leads in the pipeline without lifting a finger.

Chat Details on the Contact

Chatim can attach a note to the new person with the chat details: email, phone, the visitor's country and city, and the lead status. Your reps open the contact and see where the lead came from before they call.

Qualify Leads with the Chatbot First

Use Chatim's chatbot to ask qualifying questions before anything reaches Pipedrive. Collect the budget, timeline or use case in a form, mark the chat as a lead only when the answers fit, and sync to Pipedrive when the status becomes Lead. Your pipeline stays clean.

Works with your favorite tools

Chatim connects with Pipedrive, Slack, WhatsApp, Messenger, Telegram and, through webhooks, any tool your sales team relies on.

Slack

Reply to chats directly from Slack threads

WordPress

One-click plugin install for WordPress sites

Shopify

Add live chat to your Shopify store

WIX

Embed the widget on any Wix website

Squarespace

Drop-in chat for Squarespace pages

Webflow

Add chat to Webflow with a code snippet

Magento

Live chat support for Magento stores

Next.js

Script or SDK install for Next.js apps

Google Tag Manager

Deploy via GTM without touching code

JavaScript SDK

Full control with our JavaScript API

Webhooks

Real-time event notifications to your server

Site123

Quick setup for Site123 websites

Pipedrive

Sync chat leads to your Pipedrive CRM

Coming soon

Get chat notifications in Telegram

Coming soon

Chat with visitors via WhatsApp Business

Coming soon

Messenger

Reply via Facebook Messenger & Instagram DM

Coming soon

Zapier

Connect with 5,000+ apps through Zapier

Coming soon

HubSpot

Sync contacts and chats with HubSpot CRM

See all integrations →

Why sales teams connect Chatim to Pipedrive

Stop copying contact details from chat to CRM and let the integration handle the busywork.

Zero Manual Data Entry: Every lead captured through live chat or chatbot flows into Pipedrive with the contact details Chatim collected. Your team spends time selling, not typing.
You Decide When to Sync: Sync when the chat status becomes Lead, on every form submission, or when the chat closes. Turn the deal and the note on or off, and set your own deal title template with the visitor's name, email or phone.
Set Up in Minutes, No Developer: Paste your Pipedrive API token and company domain, test the connection, choose your sync settings and you are done. Need another CRM? Chatim webhooks post every lead as JSON to any URL.

What our customers say

Reviews from Chatim customers on Trustpilot

“Chatim has been a great tool for managing conversations with customers. The platform is simple, intuitive, and makes it easy to respond to leads quickly. I especially like how everything is organized in one place, which saves time and helps ensure no messages are missed. It’s a very practical solution for businesses that want to improve communication with their clients and respond faster. Overall, a smooth and reliable experience so far. Highly recommended.”

AutoBody Werks

January 2026

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“Chatim for lead generation on our website, getting awesome results . Pricing is also good.”

Aleksandr Grossman

July 2026

Read on Trustpilot

“Easy to set up and overall very smooth experience compared to the other available options. Good amount of usage by the users. Recommend as a chat bot.”

Maxim Neaga

March 2026

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“We have been using Chatim for a few months now. No issues, easy to set up, works great for us.”

Alex A

April 2026

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“Great experience, thank you for you service 🤝”

Gonza Boxing Union LLC

March 2026

Read on Trustpilot

Read all reviews on Trustpilot →

Individual results vary. Testimonials reflect the experience of these customers and are not a guarantee of results.

Frequently asked questions

Everything you need to know about Chatim

How do I connect Chatim to Pipedrive?

In the Chatim dashboard open Integrations, choose Pipedrive, paste your Pipedrive API token (Pipedrive: Settings, Personal preferences, API) and your company domain, and click Test Connection. Then pick your sync settings and click Connect Pipedrive. It takes a few minutes and no code.

What data is sent to Pipedrive?

Chatim creates a person with the visitor's name, email and phone, optionally a deal linked to that person with a title template you set, and optionally a note with the chat details: email, phone, country, city and lead status. Mapping chatbot form fields to Pipedrive custom fields and attaching the full transcript are on the roadmap, not available yet.

Is the Pipedrive integration free?

Pipedrive is part of Chatim's Pro plan, $29 per month for the whole account, not per seat. Every new account gets a 14-day Pro trial with no card, so you can try it free. Chatim's free plan includes live chat and the chatbot builder.

Can I choose which leads go to Pipedrive?

Yes. Choose when Chatim syncs: when the chat status becomes Lead, on every form submission, or when the chat closes. Combine that with a chatbot flow that only marks a chat as a lead after the visitor answers your qualifying questions, and only qualified leads reach your pipeline.

What if my team uses a different CRM?

Use Chatim webhooks. A webhook posts each chat event, including submitted forms with the lead's details, as signed JSON to any URL, so you can feed HubSpot, Salesforce or your own system. Webhooks are also on the Pro plan.

Do chat fields map to Pipedrive custom fields?

Not yet. Today Chatim fills the standard person fields (name, email, phone), the deal title and a note. Custom field mapping, pipeline and stage selection are planned. Until then, a webhook gives you the raw form fields to map any way you like.