25 Best JivoChat Alternatives in 2026: Live Chat + Phone

Three things drive most JivoChat comparisons: the per-agent pricing that scales linearly with team size, the four-tier plan structure (Free, Basic, Professional, Enterprise), and the platform's brand identity that some Western teams associate with its early Russian-language roots. As of May 2026, JivoChat offers a Free plan for up to 5 agents (basic widget with 2-month customer history), Basic at $28 per agent annual (adds CRM tools), Professional at $42 per agent annual (customer automation tools, 14-day trial on paid plans), and VIP Enterprise at $56 per agent annual (advanced workflow features). All pricing is per active operator, regardless of message volume.

If the per-agent pricing curve, the 2-month history cap on the Free plan, the lack of bundled AI chatbot on lower tiers, or the limited helpdesk ticketing features do not fit your team, this guide covers the 25 best alternatives in 2026. The list is organized by use case (helpdesk plus ticketing, live chat plus chatbot, AI chatbot, ecommerce, CRM-integrated, WhatsApp Business, and free) with verified pricing and a quick comparison table. All pricing reflects published vendor tiers as of May 2026, verify on the vendor's own pricing page before purchase.

Why look for a JivoChat alternative?

Founded in 2012, JivoChat is one of the longer-running multichannel chat platforms with mature iOS and Android operator apps and phone calling bundled into the Professional tier. The trade-off is shallower AI, no Lyro-style chatbot subscription, and a brand identity that some Western teams still associate with its early Russian-language roots.

• Free plan capped at 5 agents with 2-month chat history. The JivoChat Free tier supports a maximum of 5 agents and only retains chat history for two months. More-generous free options include Tawk.to (fully free, unlimited agents, branded widget), HubSpot Service Hub Free (unlimited agents plus a free CRM with unlimited users), Chatwoot (open-source self-hosted, free unlimited), the free Tidio tier (50 conversations per month with 10 seats), Crisp Free (2 seats with multichannel customer inbox), Chaport Free (2 operators with 60-day history), the Freshworks chat Free (up to 10 agents).
• Per-agent pricing scales steeply. Basic moves from $28 to Professional $42 to VIP Enterprise $56 per agent annual. Flatter-pricing options include LiveAgent (Small Business $15 per agent annual with AI Chatbot and AI Answer Assistant bundled), HelpCrunch (Basic from $15 per team member monthly), LiveChat (Starter $19 per agent annual), Smartsupp (Standard $20 per agent annual), Chaport (Pro $29 per operator annual), Tidio (Starter $24.17 per workspace annual flat).
• No bundled AI chatbot on entry tiers. JivoChat sells chatbot capability as a separate add-on. JivoChat alternatives with AI built in include LiveAgent (AI Chatbot bundled on every plan from $15), Mira AI ($16 monthly flat), Tidio with Lyro AI (from $32.50 monthly), Crisp (AI unlocked at Essentials $95 per workspace), HelpCrunch (AI Editor on Pro), and Intercom Fin AI ($0.99 per resolution with 50/month minimum on Essential $39 per seat).
• Limited helpdesk ticketing depth. JivoChat is anchored on messaging with phone, not structured customer support ticketing. Teams handling high ticket volumes pick an enterprise helpdesk (Suite Team $55 per agent annual), HelpScout (Standard $25 per user), Freshdesk (Growth $19 per agent annual with Freddy AI), Front (Starter $19 per seat annual up to 10 users), or Kustomer (from $89 per user).
• Ecommerce workflows are shallow. Online stores typically need order-context customer service in the support inbox. Stronger ecommerce picks include Gorgias (Starter $10/month for 50 Shopify tickets, Basic $60 for 300, Pro $360 for 2,000), Re:amaze (Basic $29 per user for Shopify, BigCommerce, WooCommerce, Magento with multi-store routing), and Tidio with native Shopify integration.
• WhatsApp Business sits behind higher tiers. JivoChat's WhatsApp support is on paid plans. WhatsApp-anchored picks include Respond.io (Starter $79/month basic, Growth $159/month with AI Agents), Wati (Growth $59/month annual official WhatsApp BSP), and Userlike now Lime Connect (Team €90/month annual with 4 seats plus 2 WhatsApp channels). For social chatbot focus: ManyChat (Free 25 contacts, Pro $29/month).

Quick comparison: top picks at a glance

The 25 platforms below are the most-cited competitors across helpdesk ticketing, live chat plus chatbot, AI chatbot building, ecommerce, WhatsApp Business, and free tiers. Verify pricing on each vendor's own page before purchase.

Platform	Best for	Free plan	Paid from (verified, May 2026)
Zendesk	Enterprise customer support helpdesk and ticketing	14-day trial	Suite Team $55, Growth $89, Enterprise $169 per agent annual
HelpScout	Email-led shared inbox for SMB support	Yes, 5 users with 1 Inbox	Standard $25, Plus $45, Pro $75 per user annual
Freshdesk	Freshworks email-first helpdesk with Freddy AI	14-day trial	Growth $19, Pro $55, Enterprise $89 per agent annual
Freshchat	Freshworks-stack chat with Freddy AI Copilot	Yes, up to 10 agents	Growth $19, Pro $49, Enterprise $79 per agent annual
LiveAgent	Multichannel helpdesk plus messaging plus voice support plus AI bundled	30-day trial	Small Business $15 per agent annual
ProProfs Live Tools	Simple messaging plus knowledge base for SMB customer support	15-day trial	From $19.99 per user per month
Tidio (with Lyro AI)	Modern chat plus Lyro AI for SMBs	Yes, 50 conversations/month, 10 seats	Starter $24.17 per workspace annual + Lyro AI $32.50/mo
Crisp	Multichannel inbox plus AI in one workspace	Yes, 2 seats	Mini $45 per workspace, Essentials $95, Plus $295
LiveChat	Polished pure live chat software with mature workflow tools	14-day trial	Starter $19, Team $49, Business $79 per agent annual
HelpCrunch	Messaging plus email plus knowledge base with AI Reply	14-day trial	Basic from $15 per team member monthly
Chaport	Affordable SMB messaging with bot building	Yes, 2 operators, 60-day history	Pro $29 per operator annual, Unlimited $99/mo flat
Smartsupp	Chat with visitor session recording plus Mira AI	Yes, 25 conversations/month	Standard $20 per agent annual + Mira AI $16/mo
Olark	Simple, focused chat for SMBs	14-day trial	From $29 per agent monthly
Intercom	SaaS in-app messaging plus support plus Fin AI	14-day trial	Essential $39, Advanced $99, Expert $139 + Fin $0.99/resolution
Chatbase	Custom AI chatbot trained on your website or docs	Yes, 50 message credits/month	Hobby $40/mo, Standard $150, Pro $500
Botpress	Flexible AI chatbot platform for developers and teams	Yes, Pay-as-you-go 500 msgs/month	Plus $89/mo, Team $495/mo, Managed $1,495/mo
Drift (by Salesloft)	B2B conversational marketing (acquired Feb 2024)	14-day trial	Custom enterprise pricing, contact sales
Gorgias	Ecommerce helpdesk for Shopify, BigCommerce, Magento	7-day trial	Starter $10/mo, Basic $60 (300 tickets), Pro $360 (2,000 tickets)
Re:amaze (GoDaddy)	Ecommerce helpdesk with multi-store support	14-day trial	Basic $29 per user, Plus $49, Pro $69 per user monthly
HubSpot Service Hub	CRM-first messaging with free unlimited-user CRM included	Yes, unlimited agents with CRM	Starter $20/mo Core Seat, Service Hub Pro $90 per seat annual
Zoho Desk	Helpdesk in the Zoho stack for teams already using Zoho CRM	Yes, 3 operators	From $20 per agent annual (Standard), Pro $35, Enterprise $50
Respond.io	WhatsApp Business plus Messenger plus Instagram	7-day trial only	Starter $79/mo, Growth $159/mo with AI Agents
Wati	Official WhatsApp BSP with broadcasts plus chatbot flows	7-day trial	Growth $59/mo annual, Pro $119, Business $279
Userlike (now Lime Connect)	European GDPR-aligned chat plus WhatsApp (rebranded Sept 2025)	Yes, 1 seat	From €90 per month annual at Team (4 seats)
ManyChat	Messenger, Instagram, WhatsApp, SMS chatbot builder	Yes, 25 contacts	Pro from $29 per month (2,500 contacts), Business $69
Tawk.to	Fully free live chat with unlimited agents	Yes, unlimited agents (branded)	$29 per month annual to remove branding
Chatwoot	Open-source self-hosted customer support platform	Yes, self-hosted unlimited	Cloud Starter $19/agent monthly, Hacker free 2 agents
JivoChat reference	Per-agent live chat with phone and customer mobile apps	Yes, 5 agents (2-month history)	Basic $28, Professional $42, VIP Enterprise $56 per agent annual

Pricing accurate as of May 2026. Plan names, tiers, and features change frequently, verify on each vendor's official pricing page before purchase. Some prices shown above reflect annual billing. Currency shown is USD unless otherwise noted (Userlike / Lime Connect is quoted in EUR).

Best JivoChat alternatives for helpdesk and ticketing

Customer support teams that need structured support ticketing, SLA workflows, and queue management beyond pure messaging usually shop the helpdesk category.

Zendesk, enterprise helpdesk

Zendesk Suite combines email, customer support chat, voice, and social into one helpdesk with deep automation. Pricing: Suite Team $55, Suite Growth $89, Suite Professional $115, Suite Enterprise $169 per agent annual. AI Agents at $1.50 per automated resolution. The broadest customer integration marketplace in the helpdesk category. Zendesk review and comparisons.

HelpScout, email-led customer support inbox

Help Scout is built around email-style support with live chat (Beacon) and a knowledge base. Pricing: Free 5 users with 1 Inbox, Standard $25 per user, Plus $45, Pro $75. Strong for SMB customer support teams that want a quiet, customer-first help desk. HelpScout review and comparisons.

Freshdesk, email-first helpdesk with Freddy AI

Freshdesk is Freshworks' email-first customer service helpdesk with Freddy AI for canned-response automation and ticket-routing automation. Pricing: Growth from $19 per agent annual, Pro $55, Enterprise $89. 14-day free trial. Freshdesk review and comparisons.

The Freshworks chat product, Freshworks-stack chat

It covers web messaging, WhatsApp, Messenger, and Instagram inside the Freshworks platform. Pricing: Free up to 10 agents, Growth $19, Pro $49, Enterprise $79 per agent annual + Freddy Copilot $29 monthly. Strong for teams already paying for Freshdesk. Freshchat review and comparisons.

LiveAgent, multichannel helpdesk with AI bundled

LiveAgent combines live chat, email ticketing, a call center with IVR, knowledge base, and social channels in one tool. Pricing: Small Business $15 per agent annual. AI Chatbot and AI Answer Assistant bundled on every plan. The cheapest AI floor in the helpdesk category. 30-day free trial. LiveAgent review and comparisons.

ProProfs Chat, simple SMB chat plus tickets

ProProfs Chat is a simple chat plus knowledge base bundle for SMB customer support teams. Pricing: from $19.99 per user per month. The most-cited JivoChat alternative in ProProfs' own competitor listicle.

Best chat picks for JivoChat users and chatbot

For teams that want live chat plus chatbots at lower per-seat pricing than Professional ($42) or VIP Enterprise ($56), several platforms ship both in one workspace.

Tidio with Lyro AI

Tidio combines chat, chatbots, and a modern LLM-driven Lyro AI add-on in one workspace-priced tool. Pricing: Free 50 conversations per month with 10 seats, Starter $24.17 per workspace annual, Growth from $49.17, Lyro AI add-on from $32.50 per month for 50 Lyro conversations. Native Shopify integration. Tidio review and comparisons.

Crisp, multichannel customer inbox plus AI

Crisp bundles chat, multichannel inbox (email, Messenger, Instagram, WhatsApp, Telegram), an AI chatbot, co-browsing, and a help center into one workspace. Pricing: Free 2 seats, Mini $45 per workspace, Essentials $95 with AI unlocked, Plus $295. Crisp review and comparisons.

LiveChat, polished pure livechat veteran

LiveChat is the longest-running pure livechat platform with workflow tools with mature workflow tools, the App Marketplace with 200-plus integrations, and the ChatBot product as a sibling AI chatbot product. Pricing: Starter $19 per agent annual, Team $49, Business $79, Enterprise custom. LiveChat review and comparisons.

HelpCrunch, chat plus email plus AI Reply

HelpCrunch combines chat, email, knowledge base, and AI Editor plus AI Reply Assistant on Pro and Unlimited. Pricing: Basic from $15 per team member monthly. HelpCrunch review and comparisons.

Chaport, affordable SMB chat

Chaport ships chatbot tools, broadcast automation, and customer visitor tracking. Pricing: Free 2 operators with 60-day history, Pro $29 per operator annual, Unlimited $99 per month flat. Chaport review and comparisons.

Smartsupp, chat plus visitor recording

Smartsupp ships messaging plus chatbots plus visitor session recording for behavioral analytics. Pricing: Free 25 conversations per month, Standard $20 per agent annual + Mira AI $16 per month flat. Strong for ecommerce stores that want session replay. Smartsupp review and comparisons.

Olark, focused SMB livechat

Olark is a focused tool for SMBs with shortcut replies, satisfaction ratings, and clean reporting. Pricing: from $29 per agent monthly. No permanent free tier, 14-day trial.

Best JivoChat alternatives for AI chatbot

JivoChat's bot is sold as a separate add-on. For predictable AI pricing or a more capable AI chatbot, the alternatives below offer different pricing shapes.

Chatbase, custom AI on your data

Chatbase trains an AI chatbot on your website content, PDFs, documents, and knowledge base, then deploys on websites, Slack, WhatsApp, or via API. Pricing: Free 50 message credits per month, Hobby $40 per month (or $32 annual), Standard $150, Pro $500. Key features include retraining workflows and chatbot performance analytics.

Botpress, developer-friendly AI platform

Botpress is a flexible AI chatbot building platform with Pay-as-you-go pricing. Free 500 messages per month with $5 monthly AI credit at no base cost, Plus $89 per month, Team $495, Managed $1,495. May 2026 update bundled AI Spend into every paid plan.

Intercom Fin AI, per-resolution enterprise AI

Intercom Fin AI is priced at $0.99 per resolved conversation with a 50-resolution monthly minimum, on top of seat costs (Essential $39, Advanced $99, Expert $139). Strong for SaaS products that want in-app messenger plus AI agent. Intercom review and comparisons.

Drift (by Salesloft), B2B conversational marketing

Drift was acquired by Salesloft in February 2024 and is now part of the Salesloft Revenue Workflow Platform. Custom enterprise pricing only. Strong for B2B revenue teams that want conversational marketing tied to Salesloft cadences.

Best JivoChat alternatives for ecommerce

Ecommerce teams usually need order-context-aware customer service, which means a Shopify-native (or BigCommerce-native) help desk rather than a chat-first tool.

Gorgias, Shopify-anchored ecommerce helpdesk

Gorgias is the most-installed support helpdesk on the Shopify App Store, with deep order integration, automated customer tagging, and revenue-tracked workflows. Pricing: Starter $10 per month for solo stores (50 tickets), Basic $60 (300 tickets), Pro $360 (2,000 tickets), Advanced $900 (5,000 tickets).

Re:amaze (now GoDaddy)

Re:amaze supports Shopify, BigCommerce, WooCommerce, and Magento with multi-store routing. Pricing: Basic $29 per user per month, Plus $49, Pro $69. Acquired by GoDaddy in 2021. Re:amaze review and comparisons.

Best CRM-integrated picks

Teams that want messaging plus a real CRM with deals, contacts, and marketing automation in one tool pick the platforms below. Both ship at lower entry pricing than JivoChat Professional plus a separate CRM subscription.

HubSpot Service Hub, CRM-first chat

HubSpot Service Hub combines live chat, ticketing, basic chatbot, and a free CRM with unlimited users. Pricing: Free unlimited agents, Starter $20/month at Core Seat, Service Hub Pro $90 per seat annual, Service Hub Enterprise $150 per seat annual. HubSpot review and comparisons.

Zoho Desk plus SalesIQ

Zoho Desk is the helpdesk component of the Zoho stack, and Zoho SalesIQ is the live chat component. Zoho Desk Standard from $20 per agent annual, Pro $35, Enterprise $50. Zoho SalesIQ Basic from around $9 per operator annual. Zoho review and comparisons.

Best WhatsApp-first JivoChat picks

JivoChat includes WhatsApp on paid plans, but the platforms below are anchored on WhatsApp Business with broadcast plus chatbot depth.

Respond.io, WhatsApp plus multichannel inbox

Respond.io is built around WhatsApp Business Cloud API, Messenger, Instagram, Telegram, and SMS in one inbox. 7-day trial only. Starter $79 per month basic, Growth $159 per month with AI Agents and 1,000 Monthly Active Contacts. Respond.io review and comparisons.

Wati, official WhatsApp BSP

Wati is an official WhatsApp Business Solution Provider that bundles broadcasts, no-code chatbot flows, shared team inbox, and CRM-style contact management. Growth from $59 per month annual, Pro $119, Business $279.

Userlike (now Lime Connect)

Userlike officially rebranded to Lime Connect in September 2025 after being acquired by Lime Technologies in 2021. Team €90 per month annual with 4 seats and 2 WhatsApp channels. European GDPR-aligned. Userlike (Lime Connect) review and comparisons.

ManyChat, Messenger and Instagram chatbots

ManyChat is a no-code chatbot builder for Facebook Messenger, Instagram Direct, WhatsApp, SMS, and email. Free 25 contacts, Pro from $29 per month (2,500 contacts), Business $69. Strong for social-channel-led marketing automation. ManyChat review and comparisons.

Best free JivoChat alternatives

JivoChat Free caps at 5 agents with only 2-month chat history. The picks below offer more-generous free tiers for low-volume customer service.

Tawk.to, fully free unlimited agents

Tawk.to is the most-installed free live chat platform. Fully free with unlimited agents and unlimited chat history; $29 per month annual to remove branding. Tawk.to review and comparisons.

Chatwoot, open-source self-hosted

Chatwoot is an open-source customer support platform you can self-host with unlimited agents at no software cost (cloud Hacker plan free 2 agents, Startups Cloud $19 per agent monthly). Strong for technical teams that want full control of customer data on their own infrastructure.

HubSpot Service Hub Free, chat plus CRM

The free tier covers live chat, ticketing, basic chatbot, and the free HubSpot CRM with unlimited users.

Tidio Free, 50 conversations per month

Tidio Free covers 50 conversations per month with 10 seats including a basic chatbot, plus optional Lyro AI add-on.

Crisp Free, multichannel inbox

Crisp Free covers 2 seats with multichannel inbox including email, Messenger, Instagram, and Telegram.

Chaport Free, 2 operators

Chaport Free covers 2 operators with unlimited chats and 60-day history.

How to pick the right JivoChat alternative

Five steps to narrow 25 options to one in under 30 minutes.

Step 1: Define the job

Pick the use-case category that matches your customer support workflow: helpdesk plus ticketing, messaging plus chatbot in one workspace, AI chatbot trained on your data, ecommerce ticketing, CRM-integrated chat, WhatsApp Business, free unlimited, or open-source self-hosted. The comparison table above maps each platform to a category.

Step 2: Pick a pricing model

Rank the features that matter for your customer service workflow, then pick the pricing model that aligns. Free options have no spend. Per-workspace flat fees scale better than per-agent for small teams. Per-agent plans range from $15 to $55 per agent annual at SMB tiers. Per-seat with metered AI add-ons (Freddy Copilot, Fin AI per resolution) are common for AI-first teams. Per-ticket-volume pricing (Gorgias) fits ecommerce. Per-message-credit pricing (Chatbase, Botpress) fits custom AI builds. Per-MAC pricing (Respond.io) fits WhatsApp-anchored teams.

Step 3: List the channels

Match the channels you actually use. Pure website chat suits the live chat category. Email plus ticketing suits the helpdesk category. Voice bundled with chat (the JivoChat signature) is matched only by LiveAgent in the cluster. WhatsApp Business needs an official BSP. Shopify ecommerce needs order-context customer service. SaaS products need in-app messenger.

Step 4: Match team size to plan

Solo or freelancer (1-2 users): pick a free tier. SMB customer support teams (3-15 agents): pick a per-workspace or sub-$30-per-agent annual plan. Mid-market support teams (15-50): pick a per-seat or per-ticket plan in the $45-$160 range. Enterprise teams (50+): pick a custom plan with SLA customer support and dedicated success.

Step 5: Pilot two finalists for 14 days

Almost every platform here offers a free tier or trial. Pilot two finalists side by side and pick the winner on workflow depth, integration coverage, and total cost (including any metered AI sessions, per-ticket overages, or seat-count growth) as a function of features.

What JivoChat does well, the reference

To compare alternatives fairly, here is the recap on JivoChat itself. JivoChat is a per-agent live chat software with phone bundled that supports website chat, email, WhatsApp, Telegram, and Facebook Messenger in one shared inbox. The platform is headquartered in Wilmington, Delaware, with strong adoption in Brazil and Eastern Europe. Mobile apps for iOS and Android are mature. JivoChat is independent and not acquired.

Strengths

• Per-agent pricing with phone bundled from Basic ($28 per agent annual), unusual for live support tools at that entry tier.
• Free plan for up to 5 agents with basic widget (capped at 2-month chat history).
• Mature customer mobile apps for iOS and Android with native voice handover.
• Visitor tracking and real-time monitoring for proactive engagement on websites.
• Multichannel inbox covering email, WhatsApp, Telegram, and Messenger.
• CRM and Shopify integrations through the JivoAPI and Zapier connectors.

Pricing recap (verified May 2026)

• Free: up to 5 agents, basic web chat, 2-month history retention.
• Basic: $28 per agent annual. Adds CRM tools, integrations, longer history retention.
• Professional: $42 per agent annual. Adds automation tools, advanced reporting. 14-day free trial.
• VIP Enterprise: $56 per agent annual. Full advanced features, premium support, 14-day free trial.

Pros and cons

Pros and cons summary. Strengths include per-agent pricing with phone bundled, free plan for up to 5 agents, mature customer mobile apps, multichannel inbox covering email plus WhatsApp plus Telegram plus Messenger, and CRM plus Shopify integrations. Limitations include the 5-agent free plan cap with 2-month chat history, no bundled AI chatbot on entry tiers, limited helpdesk ticketing depth versus dedicated tools, shallow ecommerce workflows without Shopify-native order context, WhatsApp Business behind higher tiers, and per-agent pricing that scales steeply (Basic $28 to VIP Enterprise $56).

JivoChat picks FAQ

For the broader chat landscape, see our guides on the best live chat software platforms, live chat alternatives, Zendesk alternatives, Intercom alternatives, Tidio alternatives, and Freshchat alternatives. For platform-specific setups, see WordPress live chat plugins and live chat for Shopify.