CRM That Captures and Converts Leads
Manage contacts, track every interaction, and close more deals - all from one dashboard. Live chat and chatbot feed leads directly into your CRM automatically.
Boost Sales
Live chat converts visitors into customers
24/7 Automation
Chatbot captures leads outside business hours
Better Support
Instant responses improve customer satisfaction
Easy Setup
Get started in minutes without coding
Your CRM - contacts, leads, and conversations in one place
Every chat becomes a contact. Every contact becomes an opportunity. A CRM built for live chat businesses.
Contact Management
Every visitor who chats automatically gets a contact profile. See their full conversation history, page visits, and custom data - all in one place. No manual entry needed.
Lead Tracking
Follow leads from first chat to conversion. Chatbots qualify prospects in real-time, collect contact info, and feed it straight into your pipeline. Never lose track of an opportunity.
Interaction History
Access the complete history of every customer interaction - chat transcripts, notes, and status updates. Your team picks up any conversation exactly where it left off.
Works with Your Favorite Tools
Connect Chatim CRM with any platform in minutes - no coding required.
Reply to chats directly from Slack threads
Read more →One-click plugin install for WordPress sites
Read more →Add live chat to your Shopify store
Read more →Embed the widget on any Wix website
Read more →Drop-in chat for Squarespace pages
Read more →Add chat to Webflow with a code snippet
Read more →Live chat support for Magento stores
Read more →Deploy via GTM without touching code
Read more →Full control with our JavaScript API
Real-time event notifications to your server
Read more →Quick setup for Site123 websites
Read more →Integrate through Adobe Experience Platform
Read more →Sync chat leads to your Pipedrive CRM
Read more →Get chat notifications in Telegram
Read more →Chat with visitors via WhatsApp Business
Read more →Reply via Facebook Messenger & Instagram DM
Read more →Connect with 5,000+ apps through Zapier
Read more →Sync contacts and chats with HubSpot CRM
Read more →Why businesses choose Chatim CRM
A CRM that works for you - capturing leads while you focus on closing deals.
- Automatic Lead Capture
- Chatbots qualify visitors and collect contact info 24/7 - feeding leads directly into your CRM without any manual work. Your pipeline fills itself while you sleep.
- Personalized Follow-Ups
- With full conversation history and visitor data at your fingertips, every follow-up feels personal. Know exactly what each lead needs before you reach out.
- Faster Sales Cycles
- Real-time chat engagement means leads are warm when they enter your CRM. Combine instant responses with organized tracking to move prospects through your pipeline faster.
Trusted by businesses worldwide
See what our customers have to say about Chatim
“I run an auto body shop, and finding the time to chat with people online was pretty much impossible until we got ourselves live chat software that comes with its own chatbot. It's like hiring an extra set of hands that always stays energized. Since we started using Chatim, we've noticed more customers coming our way.”
“Juggling training sessions with answering online queries was like trying to dodge punches blindfolded – practically impossible. But since we added Chatim software and its knockout chatbot, we've landed more clients than a heavyweight champ. Here's why this tech corner has been a total game-changer for us.”
Frequently Asked Questions
Everything you need to know about Chatim
- What is Chatim CRM?
- Chatim CRM is an integrated customer relationship management tool built into the Chatim live chat and chatbot platform. It automatically captures visitor interactions, stores contact information, tracks leads through your sales pipeline, and keeps a complete history of every customer conversation - all in one centralized dashboard.
- How does CRM integrate with live chat?
- The CRM seamlessly connects with live chat and chatbot features. Every chat conversation automatically creates or updates a contact profile, stores the full transcript, and captures any information collected by chatbots (email, phone, company, etc.). No manual data entry required.
- How does lead capture work?
- Chatbots qualify visitors in real-time by asking relevant questions during conversations. Contact information, preferences, and needs are automatically captured and fed into your CRM pipeline. You can set up custom chatbot flows to qualify leads based on your specific criteria.
- Is Chatim CRM free?
- Yes! The free plan includes essential CRM features like contact management, basic lead tracking, and interaction history. No credit card required. Premium plans unlock advanced features like detailed pipeline management, team assignments, and priority support.
- Can I track leads through a sales pipeline?
- Yes. Chatim CRM lets you monitor lead progress from initial contact to conversion. You can assign leads to team members, set priority levels, add notes, and track status changes - ensuring you capitalize on every opportunity.
- What customer data does the CRM store?
- The CRM stores contact details (name, email, phone), complete chat transcripts, page visit history, custom parameters passed via chatbot or SDK, internal notes from your team, and lead status. All data is organized per contact for easy access.
- Can my team collaborate in the CRM?
- Yes. You can invite team members with Admin or Manager roles, assign leads and conversations to specific agents, add internal notes, and track team activity. Everyone works from the same dashboard with real-time updates.
- How does 24/7 lead capture work?
- When your team is offline, chatbots continue engaging visitors, qualifying leads, and collecting contact information around the clock. Everything is stored in your CRM inbox so your team can follow up when they're back online. No lead is ever lost.
- Can I personalize customer interactions with CRM data?
- Absolutely. With full conversation history and visitor behavior data, you can personalize every interaction. Know what pages a visitor browsed, what questions they asked, and what they need - before you even start the conversation.
- Is customer data secure?
- Security is our top priority. All CRM data is protected with industry-standard encryption. We're GDPR compliant and follow strict privacy policies. You have full control over your data, and we never share or sell customer information to third parties.
- Can I access CRM on mobile?
- Yes! Chatim CRM is accessible on all devices including smartphones and tablets. Our mobile apps for iOS and Android let you manage contacts, review conversations, and follow up on leads wherever you are.
- How do I get started?
- Sign up for free, install Chatim on your website with a simple code snippet, and your CRM starts capturing contacts automatically from the first chat. Setup takes under 5 minutes, and our support team is available to help if needed.