Live Chat Webhook Integration

Connect Chatim to your CRM, helpdesk, database, or any system using webhooks. Get real-time HTTP notifications when chats start, messages are sent, or leads are captured. Build custom automation workflows with Zapier, Make, or your own backend.

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Boost Sales

Live chat converts visitors into customers

24/7 Automation

Chatbot captures leads outside business hours

Better Support

Instant responses improve customer satisfaction

Easy Setup

Get started in minutes without coding

Event-driven chat data for your entire stack

Chatim sends webhook events in real-time. Your systems react. No polling, no manual exports, no data silos.

Real-Time Webhook Events

Chatim fires HTTP POST requests to your endpoints when key events happen - new chat started, message sent, lead captured, chatbot flow completed, chat assigned, and more. JSON payloads include full context so your receiving system has everything it needs.

CRM and Helpdesk Sync

Automatically create contacts in Salesforce, HubSpot, or Pipedrive when Chatim captures a lead. Create support tickets in Zendesk or Jira when a chat needs follow-up. Keep your systems in sync without manual data entry or CSV exports.

Zapier and Make Automation

Connect Chatim webhooks to Zapier or Make to build workflows without code. Send Slack notifications when VIP customers start a chat, add leads to your email marketing platform, update spreadsheets, or trigger any of thousands of app integrations.

Works with your favorite tools

Connect Chatim to any system using webhooks and REST API.

Slack

Reply to chats directly from Slack threads

WordPress

One-click plugin install for WordPress sites

Shopify

Add live chat to your Shopify store

WIX

Embed the widget on any Wix website

Squarespace

Drop-in chat for Squarespace pages

Webflow

Add chat to Webflow with a code snippet

Magento

Live chat support for Magento stores

Next.js

Script or SDK install for Next.js apps

Google Tag Manager

Deploy via GTM without touching code

JavaScript SDK

Full control with our JavaScript API

Webhooks

Real-time event notifications to your server

Site123

Quick setup for Site123 websites

Pipedrive

Sync chat leads to your Pipedrive CRM

Coming soon

Get chat notifications in Telegram

Coming soon

Chat with visitors via WhatsApp Business

Coming soon

Messenger

Reply via Facebook Messenger & Instagram DM

Coming soon

Zapier

Connect with 5,000+ apps through Zapier

Coming soon

HubSpot

Sync contacts and chats with HubSpot CRM

See all integrations →

Why developers choose Chatim webhooks

Chat data that flows where you need it, when you need it.

API-First Approach: Chatim is built for developers who want control. Webhooks deliver structured JSON payloads to your endpoints. You process them however you want - store in your database, trigger business logic, or forward to downstream services. Your data, your rules.
No More Data Silos: Chat conversations contain valuable customer data that shouldn't be trapped in a standalone tool. Webhooks push that data to your CRM, analytics platform, data warehouse, or any system in real-time. One source of truth for all customer interactions.
Build Custom Automations: Route high-value leads to your sales team instantly. Escalate negative sentiment chats to a manager. Tag conversations based on content and sync tags to your CRM. Webhooks give you the building blocks to create workflows that match exactly how your business operates.

What our customers say

Reviews from Chatim customers on Trustpilot

“Chatim has been a great tool for managing conversations with customers. The platform is simple, intuitive, and makes it easy to respond to leads quickly. I especially like how everything is organized in one place, which saves time and helps ensure no messages are missed. It’s a very practical solution for businesses that want to improve communication with their clients and respond faster. Overall, a smooth and reliable experience so far. Highly recommended.”

AutoBody Werks

January 2026

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“Chatim for lead generation on our website, getting awesome results . Pricing is also good.”

Aleksandr Grossman

July 2026

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“Easy to set up and overall very smooth experience compared to the other available options. Good amount of usage by the users. Recommend as a chat bot.”

Maxim Neaga

March 2026

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“We have been using Chatim for a few months now. No issues, easy to set up, works great for us.”

Alex A

April 2026

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“Great experience, thank you for you service 🤝”

Gonza Boxing Union LLC

March 2026

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Read all reviews on Trustpilot →

Individual results vary. Testimonials reflect the experience of these customers and are not a guarantee of results.

Frequently asked questions

Everything you need to know about Chatim

What webhook events does Chatim support?

Chatim supports webhook events for new chats, new messages, lead captures, chatbot flow completions, chat assignments, and chat closures. Each event sends a JSON payload with full context including visitor info, conversation history, and custom data.

How do I set up Chatim webhooks?

In your Chatim dashboard, go to Settings > Integrations > Webhooks. Add your endpoint URL, select which events you want to receive, and save. Chatim will start sending HTTP POST requests to your endpoint immediately.

Can I connect Chatim to Zapier or Make?

Yes. Use Chatim's webhook URL as a trigger in Zapier or Make. When chat events happen, they flow into your Zapier Zap or Make scenario, where you can connect to thousands of apps without writing code.

Are Chatim webhooks free?

Chatim's free plan includes basic webhook functionality. Premium plans offer more webhook events, higher request limits, and retry logic for failed deliveries.

Can I sync chat data to my CRM using webhooks?

Yes. Set up a webhook that fires on lead capture events, and send the data to your CRM's API - Salesforce, HubSpot, Pipedrive, or any system that accepts HTTP requests. You can also use Zapier or Make as a middleman if you prefer a no-code approach.

What format are webhook payloads?

Chatim sends JSON payloads via HTTP POST requests. Each payload includes the event type, timestamp, visitor details, conversation data, and any custom attributes you've configured. Full documentation is available in the Chatim developer docs.