Live chat with chatbot automation

Improve your business lead generation and customer engagement with the chatim live chat and chatbot automation.

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Integrating live chat into your customer service strategy

Live chat is a powerful tool for boosting customer satisfaction, increasing conversions, and gaining valuable insights into customer behavior.

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Real-Time Customer Behavior Insights.
Gain immediate access to critical data about your customer's behaviors and preferences. By understanding the intricacies of customer interactions, businesses can tailor their services to meet and exceed expectations.
Integrated Chat and Chatbot Analytics.
Track the performance of live chat and chatbots in real-time, analyzing metrics such as response time, resolution rate, and customer satisfaction scores. This data helps refine chatbot responses and human interaction strategies.
Advanced Team Performance Monitoring.
Track and analyze your team's performance in real time. Our tools allow you to monitor open conversations, response times, and overall effectiveness, enabling you to make informed decisions that boost productivity and motivation.
Data-Driven Decision Making.
Leverage actionable insights derived from comprehensive data analysis. Our platform highlights key performance indicators and metrics, empowering businesses to refine their strategies for optimal results.
A/B Testing for Chatbot Scripts.
Implement A/B testing for different chatbot scripts and live chat approaches to determine the most effective strategies for various customer segments.
Behavioral Triggers.
Utilize analytics to set up behavioral triggers that initiate personalized chat or chatbot interactions based on user behavior, enhancing engagement and conversion potential.

Frequently asked questions

What types of analytics are available in live chat and chatbot automation?

We offer a variety of analytics, including chat volume, response times, user satisfaction scores, conversion rates, lead generation metrics, and chatbot performance insights.

How can I access the analytics dashboard?

You can access the analytics dashboard through your account on our platform. Log in and navigate to the 'Analytics' section to view detailed reports and metrics.

What insights can I gain from chat volume metrics?

Chat volume metrics help you understand the number of interactions over a specific period. This can indicate peak times for customer engagement, helping you optimize staffing and support availability.

How do response time metrics improve my customer support?

Response time metrics track how quickly your team responds to chat inquiries. Shorter response times typically lead to higher customer satisfaction and engagement, highlighting areas where your team can improve.

What is user satisfaction scoring, and how is it measured?

User satisfaction scoring, often gathered through post-chat surveys, measures customer satisfaction with the chat experience. This score can reveal insights into the quality of your support and areas for improvement.

How can conversion rate metrics benefit my business?

Conversion rate metrics track the percentage of chats that result in a desired action, such as a purchase or sign-up. This helps you measure the effectiveness of your chat interactions in driving business goals.

How does lead generation analytics help my sales team?

Lead generation analytics provide insights into the number and quality of leads captured through chat interactions. This helps your sales team prioritize follow-ups and focus on high-potential prospects.

Can I track the performance of individual chatbots? 

Yes, our platform provides detailed performance analytics for each chatbot, including metrics like engagement rate.

How can I use analytics to improve chatbot responses?

By analyzing common queries and performance metrics, you can identify areas where a chatbot can be enhanced. This might include updating responses, adding new questions, or refining the chatbot's decision tree.

Are there tools to analyze customer behavior during chats?

Yes, our analytics include tools to track customer behavior during chats, such as the pages they visited before starting the chat and the time spent on each page. This helps you understand customer intent and optimize your website and chat experience.

How can I measure the ROI of my live chat and chatbot solution?

You can measure ROI by comparing the cost of the live chat and chatbot solution with the revenue generated from conversions and leads attributed to chat interactions. Detailed analytics provide insights into the financial impact of your chat solution.

Can I export analytics data for further analysis?

Yes, our platform allows you to export analytics data in various formats, such as CSV or Excel, for further analysis and reporting.

How frequently are analytics updated?

Analytics are updated in real-time, providing you with the most current data on chat interactions, performance metrics, and customer behavior.

Can I customize the analytics dashboard to focus on specific metrics?

Yes, our platform allows you to customize the analytics dashboard to highlight the metrics most relevant to your business needs. You can create personalized views and reports.

How do I start using analytics in live chat and chatbot automation?

Getting started is easy. Once you integrate our live chat and chatbot solution, access the analytics dashboard through your account. Our support team is available to help you understand and utilize the analytics tools to their full potential.