Analytics That Show What's Working

Track visitor behavior, measure chat performance, and understand your customers - all in real-time. Make data-driven decisions that grow your business.

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Boost Sales

Live chat converts visitors into customers

24/7 Automation

Chatbot captures leads outside business hours

Better Support

Instant responses improve customer satisfaction

Easy Setup

Get started in minutes without coding

See the full picture with real-time analytics

Visitor trends, chat performance, and team productivity - all in one dashboard.

Visitor Insights

See where your visitors come from, what devices and browsers they use, and which pages they visit before starting a chat. Understand customer intent and optimize your website experience.

Visitor Insights

Chat & Chatbot Performance

Track response times, resolution rates, chat volume, and customer satisfaction in real-time. Compare chatbot vs. human agent performance to find the right automation balance.

Chat & Chatbot Performance

Team Productivity

Monitor open conversations, agent response times, and workload distribution. Identify top performers, spot bottlenecks, and make informed staffing decisions.

Team Productivity

Works with your favorite tools

Add Chatim analytics to any platform in minutes - no coding required.

Slack

Reply to chats directly from Slack threads

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WordPress

One-click plugin install for WordPress sites

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Shopify

Add live chat to your Shopify store

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WIX

Embed the widget on any Wix website

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Squarespace

Drop-in chat for Squarespace pages

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Webflow

Add chat to Webflow with a code snippet

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Magento

Live chat support for Magento stores

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Next.js

Script or SDK install for Next.js apps

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Google Tag Manager

Deploy via GTM without touching code

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JavaScript SDK

Full control with our JavaScript API

Webhooks

Real-time event notifications to your server

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Site123

Quick setup for Site123 websites

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Pipedrive

Sync chat leads to your Pipedrive CRM

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Coming soon
Telegram

Get chat notifications in Telegram

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Coming soon
WhatsApp

Chat with visitors via WhatsApp Business

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Coming soon
Messenger

Reply via Facebook Messenger & Instagram DM

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Coming soon
Zapier

Connect with 5,000+ apps through Zapier

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Coming soon
HubSpot

Sync contacts and chats with HubSpot CRM

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See all integrations →

Turn data into better customer experiences

Analytics aren't just numbers - they're the roadmap to higher conversions and happier customers.

Optimize Conversion Rates
Track which chat interactions lead to purchases, sign-ups, and other goals. Identify the messaging and timing that converts best, then double down on what works.
Improve Chatbot Accuracy
Analyze common queries and chatbot performance to find gaps. Refine responses, update scripts, and continuously improve automation - so your chatbot gets smarter over time.
Measure Real ROI
Compare the cost of your chat solution against revenue from chat-driven conversions and leads. Clear metrics that prove the value of your customer engagement investment.
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What our customers say

Reviews from Chatim customers on Trustpilot

Rated 4.2 out of 5 on Trustpilot

“Chatim has been a great tool for managing conversations with customers. The platform is simple, intuitive, and makes it easy to respond to leads quickly. I especially like how everything is organized in one place, which saves time and helps ensure no messages are missed. It’s a very practical solution for businesses that want to improve communication with their clients and respond faster. Overall, a smooth and reliable experience so far. Highly recommended.”

AutoBody Werks
January 2026
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“Chatim for lead generation on our website, getting awesome results . Pricing is also good.”

Aleksandr Grossman
July 2026
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“Easy to set up and overall very smooth experience compared to the other available options. Good amount of usage by the users. Recommend as a chat bot.”

Maxim Neaga
March 2026
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“We have been using Chatim for a few months now. No issues, easy to set up, works great for us.”

Alex A
April 2026
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“Great experience, thank you for you service 🤝”

Gonza Boxing Union LLC
March 2026
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Read all reviews on Trustpilot →

Individual results vary. Testimonials reflect the experience of these customers and are not a guarantee of results.

Frequently asked questions

Everything you need to know about Chatim

What analytics does Chatim provide?

Chatim provides comprehensive analytics including chat volume, response times, customer satisfaction scores, conversion rates, lead generation metrics, visitor behavior data (browsers, devices, referral sources), chatbot performance insights, and team productivity metrics - all updated in real-time.

How do I access the analytics dashboard?

Log in to your Chatim account and navigate to the Analytics section. The dashboard gives you an overview of all key metrics, and you can drill down into specific reports for chat performance, visitor insights, and team productivity.

What can I learn from visitor behavior analytics?

Visitor analytics show where your traffic comes from, what pages visitors browse before starting a chat, which devices and browsers they use, and peak engagement times. This helps you understand customer intent, optimize your website, and staff your team during high-traffic periods.

How do response time metrics improve support?

Response time metrics track how quickly your team and chatbots respond to inquiries. Shorter response times lead to higher customer satisfaction. The analytics help you identify slow periods, optimize chatbot handoffs, and set performance benchmarks for your team.

Can I track individual chatbot performance?

Yes. Chatim provides detailed analytics for each chatbot, including engagement rate, resolution rate, common queries handled, and escalation frequency. This helps you identify which chatbot flows are effective and which need refinement.

How can analytics help improve chatbot responses?

By analyzing common queries, drop-off points, and satisfaction scores, you can identify where your chatbot falls short. Update responses, add new conversation paths, or refine the decision tree to handle more queries accurately over time.

What are conversion rate metrics?

Conversion rate metrics track the percentage of chat interactions that result in a desired action - a purchase, sign-up, form submission, or appointment booking. This directly measures how effective your live chat and chatbot are at driving business goals.

How does lead generation analytics help sales?

Lead generation analytics show the number and quality of leads captured through chat interactions. Your sales team can prioritize follow-ups based on lead score, understand which chat flows generate the best leads, and focus on high-potential prospects.

Can I export analytics data?

Yes, Chatim allows you to export analytics data in CSV format for further analysis, reporting, or integration with your existing business intelligence tools.

How frequently are analytics updated?

All analytics are updated in real-time, giving you the most current data on chat interactions, visitor behavior, team performance, and conversion metrics as they happen.

How do I measure the ROI of live chat?

Compare the cost of your Chatim plan against revenue from chat-driven conversions and leads. The analytics dashboard tracks conversion attribution, showing exactly which sales and sign-ups came through chat interactions - giving you a clear picture of your return on investment.

Is Chatim analytics free?

Yes! The free plan includes essential analytics like chat volume, basic visitor insights, and response time tracking. Premium plans unlock advanced analytics including detailed conversion tracking, team performance comparisons, and custom reporting.

Start talking to your visitors today

Install the widget in five minutes, train the AI on your site, and never miss a lead again. Free plan included.

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Chatim live chat with chatbot automation

Generate more leads and enhance customer interaction using live chat software with chatbot automation.

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