Live Chat with Adobe Experience Platform
Deploy Chatim through Adobe Experience Platform Tags (formerly Adobe Launch). Use rules-based deployment, data elements, and your existing Adobe tag management workflow to add live chat and chatbot automation to your enterprise website.
Boost Sales
Live chat converts visitors into customers
24/7 Automation
Chatbot captures leads outside business hours
Better Support
Instant responses improve customer satisfaction
Easy Setup
Get started in minutes without coding
Enterprise-grade chat deployment through Adobe Tags
If your organization uses Adobe Experience Platform for tag management, deploying Chatim follows the same workflow your team already knows.
Adobe Tags Integration
Add Chatim as a custom code action in Adobe Experience Platform Tags. Create a rule, set your conditions, paste the Chatim snippet as the action, and publish through your existing library workflow. Follows the same process your team uses for analytics and marketing tags.
Rules-Based Chat Deployment
Use Adobe Tags rules to control where and when Chatim loads. Deploy chat on specific page types, for specific user segments, or based on data layer values. Combine with data elements to pass visitor context to the chat widget automatically.
Compliance-Ready Chat Solution
Enterprise organizations need tools that fit their compliance requirements. Chatim is GDPR compliant, and deploying through Adobe Tags means your existing consent management and governance workflows apply to the chat widget automatically.
Works with Your Favorite Tools
Deploy Chatim through Adobe Tags alongside your existing Experience Cloud tools.
Reply to chats directly from Slack threads
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Read more →Why enterprise teams deploy Chatim through Adobe Tags
Same workflow, same governance, same team. Just add live chat.
- Fits Your Existing Adobe Stack
- If you're already running Adobe Analytics, Adobe Target, or other Experience Cloud products through Adobe Tags, Chatim slots right in. No new deployment pipelines, no new approval processes. Your digital marketing team manages chat alongside everything else.
- Governance and Approval Workflows
- Adobe Tags supports library workflows with development, staging, and production environments. Deploy Chatim through the same approval chain your organization uses for all other tags. Test in staging before going live.
- Scale Chat Across Multiple Properties
- Manage Chatim deployment across multiple web properties from a single Adobe Tags setup. Use different rules and configurations per property while maintaining centralized control. Ideal for enterprise organizations with multiple brands or regional sites.
Trusted by businesses worldwide
See what our customers have to say about Chatim
“I run an auto body shop, and finding the time to chat with people online was pretty much impossible until we got ourselves live chat software that comes with its own chatbot. It's like hiring an extra set of hands that always stays energized. Since we started using Chatim, we've noticed more customers coming our way.”
“Juggling training sessions with answering online queries was like trying to dodge punches blindfolded – practically impossible. But since we added Chatim software and its knockout chatbot, we've landed more clients than a heavyweight champ. Here's why this tech corner has been a total game-changer for us.”
Frequently Asked Questions
Everything you need to know about Chatim
- How do I deploy Chatim through Adobe Experience Platform Tags?
- Create a new rule in Adobe Tags, add a 'Custom Code' action, and paste the Chatim code snippet. Set your desired conditions (e.g., all pages or specific page types), then publish through your library workflow. The process is the same as adding any other tag.
- Does Chatim work with Adobe Launch?
- Yes. Adobe Launch has been rebranded to Adobe Experience Platform Tags, but the functionality is the same. Chatim works with both the current Adobe Tags interface and legacy Adobe Launch setups.
- Can I use Adobe Tags rules to control where chat appears?
- Yes. Use rule conditions to show the chat widget on specific pages, URL patterns, or based on data element values. You can also use event-based rules to trigger chat after specific user actions.
- Is Chatim free to deploy via Adobe Tags?
- Yes. Chatim's free plan works with Adobe Tags deployment. You get live chat, basic chatbot automation, and visitor tracking at no cost. Premium plans add AI chatbot and advanced features.
- Is Chatim GDPR compliant?
- Yes. Chatim is GDPR compliant and follows strict data privacy practices. When deployed through Adobe Tags, your existing consent management setup applies to the chat widget, giving you centralized control over data collection.
- Can I pass Adobe data elements to Chatim?
- Yes. You can use Adobe Tags data elements to pass visitor context (like user segment, page category, or authentication status) to Chatim. This allows personalized chat experiences and better routing without custom development.