Facebook Messenger & Instagram DM - Coming Soon to Chatim
Messenger and Instagram DM integration is coming soon to Chatim. Customers will message your Facebook Page or Instagram account and your chatbot will respond instantly, with website chat, Messenger, and Instagram DM planned to share one dashboard. Sign up free to be notified at launch.
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One inbox for Messenger, Instagram, and website chat - coming soon
The plan: your chatbot working across Meta channels, so customers get instant responses wherever they message you.
Chatbot on Messenger & Instagram
When the integration launches, your chatbot flow will run automatically on Facebook Messenger and Instagram DM. Visitors will get the same smart greeting, qualification questions, and helpful responses - whether they message your Facebook Page, send an Instagram DM, or use your website chat.
Unified Conversation Dashboard
Conversations from your website, Facebook Messenger, and Instagram DM will appear in one Chatim inbox. Your team will see every message, reply from one place, and keep full conversation history across channels without switching between apps.
AI-Powered Responses Everywhere
Chatim's AI chatbot is planned to answer customer questions on Messenger and Instagram using your website's knowledge base - handling product questions, support inquiries, and common FAQs automatically 24/7 across channels.
Works with Your Favorite Tools
Chatim will work with Facebook Messenger, Instagram DM, and your favorite tools - coming soon.
Reply to chats directly from Slack threads
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Read more →Why businesses are waiting for Chatim + Messenger & Instagram
Coming soon - be where your customers already are, on Facebook and Instagram.
- Reach Billions of Users
- Facebook Messenger and Instagram have billions of active users. When your business becomes available on these platforms with automated chat support, you'll capture leads and answer questions where customers naturally spend their time.
- Instagram DM for E-Commerce
- Shoppers discover products on Instagram and want instant answers. With the planned Instagram DM integration, your chatbot will respond to product questions, share links, and guide customers to purchase - all within Instagram.
- No Extra Apps or Dashboards
- Your team won't need to check Facebook, Instagram, and your website separately. Every message will flow into Chatim - reply once, from one place, and the customer sees the response on their preferred platform.
What our customers say
See what our customers have to say about Chatim
“I run an auto body shop, and finding the time to chat with people online was pretty much impossible until we got ourselves live chat software that comes with its own chatbot. It's like hiring an extra set of hands that always stays energized. Since we started using Chatim, we've noticed more customers coming our way.”
“Juggling training sessions with answering online queries was like trying to dodge punches blindfolded – practically impossible. But since we added Chatim software and its knockout chatbot, we've landed more clients than a heavyweight champ. Here's why this tech corner has been a total game-changer for us.”
Individual results vary. Testimonials reflect the experience of these customers and are not a guarantee of results.
Frequently Asked Questions
Everything you need to know about Chatim
- When will the Messenger integration be available?
- The Chatim Messenger and Instagram DM integration is coming soon and is not yet available. Sign up for a free Chatim account to be notified when it launches. In the meantime, you can add a Messenger contact button to your Chatim widget so visitors can open a conversation with your Facebook Page directly.
- Will Instagram DM work too?
- That's the plan. Instagram DM uses the same Meta API as Messenger, so the planned integration covers both - your Facebook Page and the Instagram Business account linked to it.
- Will the Messenger integration be free?
- The Messenger and Instagram DM integration is planned for Chatim's Pro plan. Meta's Messenger API itself has no per-message costs for standard messaging.
- Will my chatbot work on Messenger and Instagram?
- That's the planned design: the same chatbot flow you build for your website running on Messenger and Instagram, with content automatically adapted - buttons becoming quick replies and carousels using native Messenger templates.
- What can I use today instead?
- Today you can use Chatim's Contact Buttons to add a Messenger button next to your chat widget - visitors tap it to open a conversation with your Facebook Page in Messenger. Website live chat and the AI chatbot are fully available now.
- Will I need a Facebook Page for this?
- Yes. Meta's Messenger API requires a Facebook Page, and Instagram DM will additionally require an Instagram Business Account linked to that Page. Both are free to create.