Facebook Messenger & Instagram DM for Your Website
Customers message your Facebook Page or Instagram account - and your chatbot responds instantly. Manage website chat, Messenger, and Instagram DM from one dashboard. Never miss a message on any channel.
Boost Sales
Live chat converts visitors into customers
24/7 Automation
Chatbot captures leads outside business hours
Better Support
Instant responses improve customer satisfaction
Easy Setup
Get started in minutes without coding
One inbox for Messenger, Instagram, and website chat
Your chatbot works across all Meta channels. Customers get instant responses wherever they message you.
Chatbot on Messenger & Instagram
Your chatbot flow runs automatically on Facebook Messenger and Instagram DM. Visitors get the same smart greeting, qualification questions, and helpful responses - whether they message your Facebook Page, send an Instagram DM, or use your website chat.
Unified Conversation Dashboard
All conversations from your website, Facebook Messenger, and Instagram DM appear in one Chatim inbox. Your team sees every message, replies from one place, and never switches between apps. Full conversation history across channels.
AI-Powered Responses Everywhere
Chatim's AI chatbot answers customer questions on Messenger and Instagram using your website's knowledge base. Product questions, support inquiries, and common FAQs are handled automatically 24/7 across all channels.
Works with Your Favorite Tools
Chatim works with Facebook Messenger, Instagram DM, and your favorite tools.
Reply to chats directly from Slack threads
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Real-time event notifications to your server
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Read more →Why businesses choose Chatim for Messenger & Instagram
Be where your customers already are - on Facebook and Instagram.
- Reach Billions of Users
- Facebook Messenger and Instagram have billions of active users. When your business is available on these platforms with automated chat support, you capture leads and answer questions where customers naturally spend their time.
- Instagram DM for E-Commerce
- Shoppers discover products on Instagram and want instant answers. With Chatim's Instagram DM integration, your chatbot responds to product questions, shares links, and guides customers to purchase - all within Instagram.
- No Extra Apps or Dashboards
- Your team doesn't need to check Facebook, Instagram, and your website separately. Every message flows into Chatim. Reply once, from one place, and the customer sees the response on their preferred platform.
Trusted by businesses worldwide
See what our customers have to say about Chatim
“I run an auto body shop, and finding the time to chat with people online was pretty much impossible until we got ourselves live chat software that comes with its own chatbot. It's like hiring an extra set of hands that always stays energized. Since we started using Chatim, we've noticed more customers coming our way.”
“Juggling training sessions with answering online queries was like trying to dodge punches blindfolded – practically impossible. But since we added Chatim software and its knockout chatbot, we've landed more clients than a heavyweight champ. Here's why this tech corner has been a total game-changer for us.”
Frequently Asked Questions
Everything you need to know about Chatim
- How do I connect Facebook Messenger to Chatim?
- Create a Meta App in the Developer Dashboard, connect your Facebook Page, generate a Page Access Token, and enter the credentials in Chatim's Integrations > Messenger settings. Chatim provides the webhook URL to configure in Meta.
- Does Instagram DM work too?
- Yes. Instagram DM uses the same Meta API as Messenger. Once you connect your Facebook Page (which must be linked to your Instagram Business account), enable the Instagram toggle in Chatim settings.
- Is the Messenger integration free?
- The Messenger and Instagram DM integration is available on Chatim's Pro plan. Facebook's Messenger API itself is free - there are no per-message costs from Meta for standard messaging.
- Does my chatbot work on Messenger and Instagram?
- Yes. The same chatbot flow you build for your website runs on Messenger and Instagram. Content is automatically adapted - buttons become quick replies, carousels use native Messenger templates.
- Can I reply to Messenger and Instagram messages from Chatim?
- Yes. All Messenger and Instagram conversations appear in your Chatim inbox. Your team replies from the dashboard and responses are delivered to the customer's Messenger or Instagram DM.
- Do I need a Facebook Page for this?
- Yes. The Messenger API requires a Facebook Page. For Instagram DM, you also need an Instagram Business Account linked to that Facebook Page. Both are free to create.