Facebook Messenger & Instagram DM - Coming Soon to Chatim

Messenger and Instagram DM integration is coming soon to Chatim. Customers will message your Facebook Page or Instagram account and your chatbot will respond instantly, with website chat, Messenger, and Instagram DM planned to share one dashboard. Sign up free to be notified at launch.

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One inbox for Messenger, Instagram, and website chat - coming soon

The plan: your chatbot working across Meta channels, so customers get instant responses wherever they message you.

Chatbot on Messenger & Instagram

When the integration launches, your chatbot flow will run automatically on Facebook Messenger and Instagram DM. Visitors will get the same smart greeting, qualification questions, and helpful responses - whether they message your Facebook Page, send an Instagram DM, or use your website chat.

Chatbot on Messenger & Instagram

Unified Conversation Dashboard

Conversations from your website, Facebook Messenger, and Instagram DM will appear in one Chatim inbox. Your team will see every message, reply from one place, and keep full conversation history across channels without switching between apps.

Unified Conversation Dashboard

AI-Powered Responses Everywhere

Chatim's AI chatbot is planned to answer customer questions on Messenger and Instagram using your website's knowledge base - handling product questions, support inquiries, and common FAQs automatically 24/7 across channels.

AI-Powered Responses Everywhere

Why businesses are waiting for Chatim + Messenger & Instagram

Coming soon - be where your customers already are, on Facebook and Instagram.

Reach Billions of Users
Facebook Messenger and Instagram have billions of active users. When your business becomes available on these platforms with automated chat support, you'll capture leads and answer questions where customers naturally spend their time.
Instagram DM for E-Commerce
Shoppers discover products on Instagram and want instant answers. With the planned Instagram DM integration, your chatbot will respond to product questions, share links, and guide customers to purchase - all within Instagram.
No Extra Apps or Dashboards
Your team won't need to check Facebook, Instagram, and your website separately. Every message will flow into Chatim - reply once, from one place, and the customer sees the response on their preferred platform.
Product screenshot

What our customers say

Reviews from Chatim customers on Trustpilot

“Chatim has been a great tool for managing conversations with customers. The platform is simple, intuitive, and makes it easy to respond to leads quickly. I especially like how everything is organized in one place, which saves time and helps ensure no messages are missed. It’s a very practical solution for businesses that want to improve communication with their clients and respond faster. Overall, a smooth and reliable experience so far. Highly recommended.”

AutoBody Werks
January 2026
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“Chatim for lead generation on our website, getting awesome results . Pricing is also good.”

Aleksandr Grossman
July 2026
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“Easy to set up and overall very smooth experience compared to the other available options. Good amount of usage by the users. Recommend as a chat bot.”

Maxim Neaga
March 2026
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“We have been using Chatim for a few months now. No issues, easy to set up, works great for us.”

Alex A
April 2026
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“Great experience, thank you for you service 🤝”

Gonza Boxing Union LLC
March 2026
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Individual results vary. Testimonials reflect the experience of these customers and are not a guarantee of results.

Frequently asked questions

Everything you need to know about Chatim

When will the Messenger integration be available?

The Chatim Messenger and Instagram DM integration is coming soon and is not yet available. Sign up for a free Chatim account to be notified when it launches. In the meantime, you can add a Messenger contact button to your Chatim widget so visitors can open a conversation with your Facebook Page directly.

Will Instagram DM work too?

That's the plan. Instagram DM uses the same Meta API as Messenger, so the planned integration covers both - your Facebook Page and the Instagram Business account linked to it.

Will the Messenger integration be free?

The Messenger and Instagram DM integration is planned for Chatim's Pro plan. Meta's Messenger API itself has no per-message costs for standard messaging.

Will my chatbot work on Messenger and Instagram?

That's the planned design: the same chatbot flow you build for your website running on Messenger and Instagram, with content automatically adapted - buttons becoming quick replies and carousels using native Messenger templates.

What can I use today instead?

Today you can use Chatim's Contact Buttons to add a Messenger button next to your chat widget - visitors tap it to open a conversation with your Facebook Page in Messenger. Website live chat and the AI chatbot are fully available now.

Will I need a Facebook Page for this?

Yes. Meta's Messenger API requires a Facebook Page, and Instagram DM will additionally require an Instagram Business Account linked to that Page. Both are free to create.