Chatim Help Center
What is Chatim?
Chatim is a customer engagement platform offering live chat and chatbot automation for businesses. It's designed to enhance customer support, boost sales, and streamline operations through its intuitive features. Chatim provides live chat functionality that allows businesses to engage with website visitors in real time, boosting customer satisfaction and increasing conversion rates. Additionally, it offers a chatbot builder with a no-code interface, enabling users to create automated workflows for 24/7 customer service without needing technical expertise.
Key Features
- Live Chat: Real-time interaction with website visitors to improve customer engagement and support.
- Chatbot Automation: Visual no-code chatbot builder to create automated conversation flows for FAQs, appointment scheduling, lead generation, and more.
- AI Chatbot: AI-powered chatbot trained on your knowledge base to provide instant, accurate answers to visitor questions.
- Contact Buttons: Multi-channel contact options including WhatsApp, Telegram, Facebook Messenger, phone, and email.
- Visitor Management: Track, filter, and export visitor conversations with detailed analytics and status management.
- Analytics Dashboard: Insights into visitor behavior, browser and device distribution, referral traffic, and engagement trends.
- Webhooks: Real-time event notifications to integrate with your CRM, Zapier, Slack, and other tools.
- Team Collaboration: Invite team members, manage roles, and collaborate on live chat conversations.
Getting Started
| Guide | Description |
|---|---|
| Getting Started | Quick start guide and FAQ |
| Install Widget | Add the chat widget to your website |
| Widget SDK | JavaScript API for advanced widget control |
Core Features
| Feature | Description |
|---|---|
| Chatbot Builder | Create automated conversation flows with a visual editor |
| Chatbot Templates | Pre-built chatbot flows for common use cases |
| Widget Settings | Customize widget appearance and behavior |
| Contact Buttons | Add multi-channel contact options |
| Knowledge Base | Train your AI chatbot with custom content |
| Webhooks | Receive real-time event notifications via HTTP |
Dashboard & Analytics
| Page | Description |
|---|---|
| Dashboard | Overview of visitor analytics and metrics |
| Visitors | View, filter, and export visitor conversations |
Team & Account
| Page | Description |
|---|---|
| Team Management | Invite and manage team members |
| Billing | Subscription plans and payment management |
| Profile | Personal account settings |
| Project Settings | Project configuration |
| Support | Contact the Chatim team |
Support
Need help? Contact us:
- In-dashboard: Support page
- Email: [email protected]
- Website: chatim.app