How to Install Chatim Live Chat Widget on Magento

Step 1: Generate and Copy the Widget Code

Log in to your .Chatim dashboard.
Select your project and click Install in the navigation menu.
Click Copy Code to copy the snippet to your clipboard.

Step 2: Add the Widget Code to Your Magento Store

Log in to your Magento Admin Panel.
In the left-hand menu, go to Content > Design > Configuration.
Find the store view you want the widget on and click Edit in the Action column.
Scroll down to Other Settings and open HTML Head.
Paste the Chatim widget code into the Scripts and Style Sheets field. (Alternative: open Footer and paste it into Miscellaneous HTML, which places the code just before the closing </body> tag.)
Click Save Configuration.
If Magento shows "One or more of the Cache Types are invalidated", go to System > Cache Management and click Flush Magento Cache.
Note for Magento 2.4.7 and newer: the checkout page runs in Content Security Policy restrict mode and does not execute inline scripts added this way, so the widget appears on every page except checkout unless your developer whitelists it (csp_whitelist.xml or a nonce).

Step 3: Test the Widget

Visit your Magento site and refresh the page to see the Chatim widget in action.
Test the live chat and chatbot functionalities to ensure they are working correctly.

Step 4: Adjust Settings and Monitor Performance

Return to your Chatim dashboard to monitor customer interactions, view analytics, and make any necessary adjustments to the widget's behavior, appearance, or responses based on user feedback and engagement.

Need Help?

If you encounter any issues during the installation process, contact us.