Template: Collect Reviews

Category: Feedback

Gather customer feedback and reviews with a star rating flow. This template guides visitors through rating their experience, leaving a comment, and providing contact details.

Who It's For

Businesses that want to collect customer feedback
Companies building social proof with testimonials
Support teams monitoring customer satisfaction

How It Works

The chatbot asks if the visitor would like to leave a review. If yes, they rate their experience from 1 to 5 stars, leave an optional comment, and provide contact details. Those who decline are offered a newsletter signup instead.

Conversation Flow

Start
  → "Would you like to leave a review?" (2 options)
     ├─ "Yes, I'd love to!"
     │    → "Rate your experience" (5 options: 1-5 stars)
     │    → Comment form (text area)
     │    → Contact form (name, email)
     │    → Team notified
     │    → Thank you message
     └─ "No, thanks"
          → "Subscribe to our newsletter instead?" (2 options)
               ├─ "Sure!"
               │    → Email form
               │    → Team notified
               │    → Thank you message
               └─ "No, thanks"
                    → Goodbye message

What It Collects

Review Path

Star rating (1-5)
Comment (text area)
Name
Email address

Newsletter Path

Email address

Notifications

Email notification for new reviews (with push notification)
Email notification for newsletter signups
Visitor status set to Lead

Customization Ideas

Change the rating scale to match your needs (e.g., "Poor / Fair / Good / Great / Excellent")
Add different follow-ups by rating - route low ratings (1-2) to a support form, high ratings (4-5) to a "share on Google" link
Make the comment field required to ensure you get actionable feedback
Add a Carousel node before the review prompt to remind visitors of your products
Use a Notification node with different urgency for low ratings to flag unhappy customers
Add a "What could we improve?" question for ratings below 4

Related Templates

FAQ Bot - Help visitors find answers before asking for reviews
Collect Emails - Newsletter signup focus