Billing & Subscription

The Billing page allows you to manage your subscription, view pricing plans, and access your payment settings through the Stripe customer portal.

Accessing Billing

1. Log in to your Chatim dashboard
2. Click on your profile or settings
3. Navigate to Billing

Pricing Plans

Chatim uses flat, per-account pricing. You pay one price for your whole workspace — no per-seat or per-agent fees, and every paid plan includes unlimited team members:

Adding or removing team members never changes your bill.

Plans Comparison

Free Plan — $0/month

Perfect for getting started and personal projects.

Includes:

• 1 team seat
• Unlimited chats
• Unlimited chatbot flows
• JavaScript SDK

Limitations: Single user only, no premium features.

Starter Plan — $9/month

Entry paid tier for small teams.

Everything in Free, plus:

• Unlimited team members
• Email notifications for new chats and leads
• Custom branding

Pro Plan — $29/month

Most popular choice for growing businesses.

Everything in Starter, plus:

• Chatim AI (up to ~200 AI conversations / month)
• Premium chatbot blocks
• Contact buttons (WhatsApp, Telegram, phone, email, and more)
• Export visitors to CSV/Excel
• Advanced analytics and reporting
• Integrations (Pipedrive, Telegram, WhatsApp, Messenger, Instagram, webhooks)
• JavaScript SDK
• Standard support

Ultimate Plan — $59/month

Full-featured plan for agencies and enterprises.

Everything in Pro, plus:

• Chatim AI (up to ~500 AI conversations / month)
• White-label solution (remove all Chatim branding)
• Full API access
• Slack integration
• Dedicated account manager and priority support

AI conversation figures are estimates — the enforced limit is a monthly usage budget; actual numbers depend on knowledge base size and conversation length.

Features by Plan

Trial Period

New accounts receive a 14-day free trial of the Pro plan:

• Full access to all Pro features
• No credit card required to start
• Cancel anytime during trial
• After 14 days, add a payment method to continue on Pro, upgrade to Ultimate, or your account automatically moves to the Free plan

When on trial, you'll see a yellow badge on the billing page and a banner across the dashboard indicating your trial status.

Managing Your Subscription

Subscribe to a Plan

1. Go to the Billing page
2. Review the available plans
3. Click Subscribe on your chosen plan
4. Complete payment through Stripe
5. Access new features immediately

Upgrade Your Plan

1. Visit the Billing page
2. Click Subscribe on the higher plan
3. Complete the upgrade in Stripe
4. Prorated billing applies automatically

Downgrade Your Plan

1. Visit the Billing page
2. Click Manage Subscription
3. Select a lower plan in the Stripe portal
4. Changes take effect at the next billing cycle

Cancel Subscription

1. Click Manage Subscription
2. Select "Cancel Subscription" in the Stripe portal
3. Confirm cancellation
4. Access continues until the current billing period ends, then reverts to the Free plan

Payment Management

Customer Portal

Click Manage Subscription or Manage to access the Stripe customer portal where you can:

• Update payment method
• View billing history
• Download invoices
• Update billing address
• Cancel subscription

Accepted Payment Methods

• Credit cards (Visa, Mastercard, Amex, Discover)
• Debit cards
• Some regional payment methods

Payment Required Notice

If you see a "Payment Required" warning on the billing page:

1. Your payment method may have expired or is missing
2. Click the link to open the Stripe portal and add a payment method
3. Update your card to avoid service interruption

Billing FAQ

When am I charged?

Monthly plans are charged on the same date each month. If you sign up on the 15th, you're charged on the 15th each month. Trial users are first charged after the 14-day trial ends.

Do you charge per user or per seat?

No. Your monthly charge is the plan price, regardless of how many team members you add.

Can I get a refund?

Contact [email protected] within 14 days of charge for refund requests. We handle these case-by-case.

Do you offer annual billing?

Currently, only monthly billing is available. Contact us for annual billing options for larger teams.

What happens if payment fails?

1. Stripe will retry the payment automatically
2. You'll receive email notifications
3. After multiple failures, your account may be limited
4. Update your payment method to restore access

Can I change plans mid-cycle?

Yes. Upgrades take effect immediately with prorated charges. Downgrades take effect at the next billing cycle.

Troubleshooting

Cannot Access Billing Page

1. Ensure you're logged in
2. Check you have admin access
3. Try refreshing the page
4. Clear browser cache

Payment Not Processing

1. Verify card details are correct
2. Check card hasn't expired
3. Ensure sufficient funds
4. Try a different payment method
5. Contact your bank if blocked

Plan Features Not Available

1. Confirm subscription is active
2. Check you're on the correct plan
3. Refresh the page
4. Contact support if issue persists