Question 1

What is Chatim live chat?

Accepted Answer

Chatim is a free live chat software that combines real-time human conversations with intelligent chatbot automation. It helps businesses engage website visitors, provide instant live chat support, and convert more leads into customers. The platform includes a live chat widget, chatbot builder, AI chatbot, CRM, analytics, and help desk features.

Question 2

How does the chatbot automation work?

Accepted Answer

Chatim offers both rule-based and AI-powered chatbot automation. You can create chatbots using our drag-and-drop builder without any coding. The chatbot can handle common questions, qualify leads, schedule appointments, and seamlessly transfer to human agents when needed. It works 24/7, even when your team is offline.

Question 3

Is Chatim free to use?

Accepted Answer

Yes! Chatim is a free website chat tool that offers a free live chat plan including essential live chat and basic chatbot features. You can start for free with no credit card required. As your business grows, you can upgrade to premium plans for advanced features like AI chatbot automation, unlimited chatbots, and priority support.

Question 4

How long does setup take?

Accepted Answer

You can install Chatim on your website in under 5 minutes by adding a simple code snippet. If you're using WordPress, Shopify, or other popular platforms, installation is even easier with our plugins. Once installed, you can customize the chat widget and create chatbots immediately.

Question 5

Can I customize the chat widget?

Accepted Answer

Absolutely! Chatim offers extensive customization options for the chat widget. You can change colors, position, size, greeting messages, and more to match your brand identity. The widget is fully responsive and works perfectly on desktop, tablet, and mobile devices.

Question 6

What happens when my team is offline?

Accepted Answer

When you're offline, your chatbot continues working 24/7 to assist visitors. You can also configure the widget to collect messages and contact information, which are saved in your inbox for follow-up. This ensures you never miss a potential customer, even outside business hours.

Question 7

Does live chat work on mobile devices?

Accepted Answer

Yes! Chatim is fully optimized for mobile. The chat widget is responsive and works perfectly on smartphones and tablets. We also offer mobile apps for iOS and Android, so you can chat with customers on the go and receive real-time notifications.

Question 8

Can Chatim integrate with other tools?

Accepted Answer

Yes, Chatim integrates seamlessly with popular platforms like WordPress, Shopify, Wix, Squarespace, and more. You can also connect via webhooks, JavaScript SDK, or Google Tag Manager. Whether you're running a small site or a large e-commerce store, we've got you covered.

Question 9

What is the difference between live chat and a chatbot?

Accepted Answer

Live chat connects website visitors with a real human agent in real time, while a chatbot is software that answers questions automatically using rules or AI. Chatim combines both: the chatbot handles common questions and qualifies leads 24/7, then hands the conversation to a live chat agent for anything complex. Most businesses use this hybrid live chat with chatbot setup to deliver instant support without hiring more staff.

Question 10

How much does Chatim live chat cost?

Accepted Answer

Chatim live chat pricing starts at free — forever. Our free plan includes essential live chat, chatbot automation, and an agent seat. Paid plans start at a low monthly cost with unlimited chats and additional features like AI chatbot, advanced analytics, and team collaboration. Visit our pricing page for full live chat pricing details.

Question 11

Is Chatim a good live chat for small business and ecommerce?

Accepted Answer

Yes — Chatim is designed as live chat software for small business owners, ecommerce stores, and SaaS startups. The free plan is enough for most small businesses, and one-click integrations with Shopify, WooCommerce, WordPress, Wix, and Squarespace make it one of the easiest live chat tools for ecommerce websites to set up. Many of our customers come from SMB and DTC brands looking for a business live chat software that doesn't break the bank.

Question 12

What is proactive chat and how does it work?

Accepted Answer

Proactive chat is when the chat widget automatically invites a website visitor to start a conversation based on their behavior — for example, time on page, exit intent, or visiting a specific URL like a pricing or checkout page. Chatim lets you create unlimited proactive chat triggers so you can engage the right visitor at the right moment, recover abandoned carts, and book more demos without hiring more agents.

Question 13

Can I use Chatim as an AI chatbot for my website?

Accepted Answer

Yes. Chatim includes a full AI chatbot for website use that you can train on your own knowledge base, product docs, or website content. The AI chatbot answers customer questions in natural language, stays on-brand, and escalates to a human live chat agent when the conversation needs a personal touch. It works as a 24/7 AI customer service agent that scales without adding headcount.

Question 14

Does Chatim work as a free live chat plugin for WordPress and Shopify?

Accepted Answer

Yes. Chatim offers a free live chat plugin for WordPress and a free live chat app for Shopify, plus native integrations with Wix, Squarespace, Webflow, and any HTML site. Install in under 5 minutes — no coding required.

Live Chat That Turns Visitors Into Customers

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24/7 Automation

Better Support

Easy Setup

Live chat and chatbot automation - working together

Real-Time Live Chat Widget

Smart Chatbot Automation

AI Live Chat & AI Chatbot

Works with Your Favorite Tools

Why businesses choose live chat

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Frequently Asked Questions

Chatim live chat with chatbot automation