Help Desk That Actually Helps
Manage support tickets, automate common questions, and resolve issues faster - all from one dashboard. Built-in live chat and chatbot keep your customers happy around the clock.
Boost Sales
Live chat converts visitors into customers
24/7 Automation
Chatbot captures leads outside business hours
Better Support
Instant responses improve customer satisfaction
Easy Setup
Get started in minutes without coding
Everything you need to run a modern help desk
Ticket management, automation, and analytics - working together so your team can focus on what matters.
Ticket Management
Track every support request from start to finish. Assign tickets to team members, set priorities, and never let a customer issue slip through the cracks. All conversations organized in one place.
Smart Automation
Let chatbots handle common questions and route complex issues to the right agent. Automate ticket creation, status updates, and follow-ups - so your team spends less time on repetitive tasks.
Analytics & Insights
Monitor response times, resolution rates, and team performance in real-time. Identify bottlenecks, spot trends, and make data-driven decisions to continuously improve your support.
Works with Your Favorite Tools
Add Chatim help desk to any platform in minutes - no coding required.
Reply to chats directly from Slack threads
Read more →One-click plugin install for WordPress sites
Read more →Add live chat to your Shopify store
Read more →Embed the widget on any Wix website
Read more →Drop-in chat for Squarespace pages
Read more →Add chat to Webflow with a code snippet
Read more →Live chat support for Magento stores
Read more →Deploy via GTM without touching code
Read more →Full control with our JavaScript API
Real-time event notifications to your server
Read more →Quick setup for Site123 websites
Read more →Integrate through Adobe Experience Platform
Read more →Sync chat leads to your Pipedrive CRM
Read more →Get chat notifications in Telegram
Read more →Chat with visitors via WhatsApp Business
Read more →Reply via Facebook Messenger & Instagram DM
Read more →Connect with 5,000+ apps through Zapier
Read more →Sync contacts and chats with HubSpot CRM
Read more →Why businesses choose Chatim for help desk
A help desk that scales with your business - from first ticket to ten thousandth.
- Faster Resolution Times
- Chatbot automation resolves common issues instantly. Smart routing gets complex tickets to the right agent on the first try. Your customers get answers faster, and your team stays focused.
- 24/7 Support Without 24/7 Staff
- Chatbots handle requests around the clock - answering questions, creating tickets, and collecting info even when your team is offline. No missed requests, no unhappy customers.
- Lower Costs, Higher Satisfaction
- Automate repetitive tasks so your team can handle more tickets with fewer resources. Businesses using Chatim reduce support costs while improving customer satisfaction scores.
Trusted by businesses worldwide
See what our customers have to say about Chatim
“I run an auto body shop, and finding the time to chat with people online was pretty much impossible until we got ourselves live chat software that comes with its own chatbot. It's like hiring an extra set of hands that always stays energized. Since we started using Chatim, we've noticed more customers coming our way.”
“Juggling training sessions with answering online queries was like trying to dodge punches blindfolded – practically impossible. But since we added Chatim software and its knockout chatbot, we've landed more clients than a heavyweight champ. Here's why this tech corner has been a total game-changer for us.”
Frequently Asked Questions
Everything you need to know about Chatim
- What is a help desk?
- A help desk is a centralized system that manages and resolves customer support requests. It typically includes ticket tracking, agent assignment, knowledge bases, and reporting. Modern help desks combine human agents with automation to provide faster, more efficient support.
- What does Chatim help desk do?
- Chatim help desk combines live chat, chatbot automation, and ticket management into one platform. It helps businesses track support requests, automate common queries, route complex issues to the right agents, and monitor team performance - all from a single dashboard.
- How does help desk automation work?
- Chatim automates routine help desk tasks using chatbots. When a customer reaches out, the chatbot can answer common questions instantly, create support tickets automatically, collect relevant information, and escalate to a human agent when needed. This runs 24/7 without manual intervention.
- Is Chatim help desk free?
- Yes! Chatim offers a free plan that includes essential help desk features like live chat, basic chatbot automation, and ticket management. No credit card required. Premium plans are available for advanced features like AI automation, unlimited chatbots, and priority support.
- How does ticket management work?
- Every customer conversation automatically becomes a trackable ticket. You can assign tickets to team members, set priority levels, add internal notes, and track status from open to resolved. The system ensures no support request goes unnoticed or unresolved.
- Can Chatim be used for IT support?
- Yes, Chatim works well for IT help desks. It can handle technical troubleshooting queries via chatbot, create and route IT tickets, escalate complex issues to specialists, and provide real-time analytics on IT support performance.
- What analytics does the help desk provide?
- Chatim help desk includes a built-in analytics dashboard that tracks response times, resolution rates, ticket volume, team performance, and customer satisfaction. These insights help you identify bottlenecks, optimize workflows, and continuously improve your support operations.
- How long does setup take?
- You can set up Chatim help desk in under 5 minutes. Add a simple code snippet to your website, or use our plugins for WordPress, Shopify, and other platforms. Once installed, you can customize the widget, set up chatbot flows, and start managing tickets immediately.
- What happens when my team is offline?
- When your team is offline, chatbots continue working 24/7. They answer common questions, collect customer information, and create support tickets automatically. Everything is saved in your inbox so your team can follow up when they're back online. No customer request is ever lost.
- Can I customize help desk workflows?
- Absolutely. Chatim lets you define custom workflows for different types of support requests. You can set up automatic routing rules, create chatbot flows for specific topics, configure priority levels, and build escalation paths - ensuring every request follows an efficient process.
- How does Chatim improve customer satisfaction?
- Chatim improves satisfaction through faster response times (chatbots answer instantly), 24/7 availability (no waiting for business hours), consistent quality (automated responses follow your guidelines), and personal touch (seamless handoff to human agents for complex issues).
- Does it work on mobile devices?
- Yes! The help desk widget is fully responsive and works on all devices. Your team can also manage tickets and chat with customers using Chatim mobile apps for iOS and Android, with real-time push notifications for new tickets.