Help Desk That Actually Helps

Manage support tickets, automate common questions, and resolve issues faster - all from one dashboard. Built-in live chat and chatbot keep your customers happy around the clock.

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No credit card required

Boost Sales

Live chat converts visitors into customers

24/7 Automation

Chatbot captures leads outside business hours

Better Support

Instant responses improve customer satisfaction

Easy Setup

Get started in minutes without coding

Everything you need to run a modern help desk

Ticket management, automation, and analytics - working together so your team can focus on what matters.

Ticket Management

Track every support request from start to finish. Assign tickets to team members, set priorities, and never let a customer issue slip through the cracks. All conversations organized in one place.

Ticket Management

Smart Automation

Let chatbots handle common questions and route complex issues to the right agent. Automate ticket creation, status updates, and follow-ups - so your team spends less time on repetitive tasks.

Smart Automation

Analytics & Insights

Monitor response times, resolution rates, and team performance in real-time. Identify bottlenecks, spot trends, and make data-driven decisions to continuously improve your support.

Analytics & Insights

Works with your favorite tools

Add Chatim help desk to any platform in minutes - no coding required.

Slack

Reply to chats directly from Slack threads

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WordPress

One-click plugin install for WordPress sites

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Shopify

Add live chat to your Shopify store

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WIX

Embed the widget on any Wix website

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Squarespace

Drop-in chat for Squarespace pages

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Webflow

Add chat to Webflow with a code snippet

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Magento

Live chat support for Magento stores

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Next.js

Script or SDK install for Next.js apps

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Google Tag Manager

Deploy via GTM without touching code

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JavaScript SDK

Full control with our JavaScript API

Webhooks

Real-time event notifications to your server

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Site123

Quick setup for Site123 websites

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Pipedrive

Sync chat leads to your Pipedrive CRM

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Coming soon
Telegram

Get chat notifications in Telegram

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Coming soon
WhatsApp

Chat with visitors via WhatsApp Business

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Coming soon
Messenger

Reply via Facebook Messenger & Instagram DM

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Coming soon
Zapier

Connect with 5,000+ apps through Zapier

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Coming soon
HubSpot

Sync contacts and chats with HubSpot CRM

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See all integrations →

Why businesses choose Chatim for help desk

A help desk that scales with your business - from first ticket to ten thousandth.

Faster Resolution Times
Chatbot automation resolves common issues instantly. Smart routing gets complex tickets to the right agent on the first try. Your customers get answers faster, and your team stays focused.
24/7 Support Without 24/7 Staff
Chatbots handle requests around the clock - answering questions, creating tickets, and collecting info even when your team is offline. No missed requests, no unhappy customers.
Lower Costs, Higher Satisfaction
Automate repetitive tasks so your team can handle more tickets with fewer resources. Businesses using Chatim reduce support costs while improving customer satisfaction scores.
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What our customers say

Reviews from Chatim customers on Trustpilot

Rated 4.2 out of 5 on Trustpilot

“Chatim has been a great tool for managing conversations with customers. The platform is simple, intuitive, and makes it easy to respond to leads quickly. I especially like how everything is organized in one place, which saves time and helps ensure no messages are missed. It’s a very practical solution for businesses that want to improve communication with their clients and respond faster. Overall, a smooth and reliable experience so far. Highly recommended.”

AutoBody Werks
January 2026
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“Chatim for lead generation on our website, getting awesome results . Pricing is also good.”

Aleksandr Grossman
July 2026
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“Easy to set up and overall very smooth experience compared to the other available options. Good amount of usage by the users. Recommend as a chat bot.”

Maxim Neaga
March 2026
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“We have been using Chatim for a few months now. No issues, easy to set up, works great for us.”

Alex A
April 2026
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“Great experience, thank you for you service 🤝”

Gonza Boxing Union LLC
March 2026
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Read all reviews on Trustpilot →

Individual results vary. Testimonials reflect the experience of these customers and are not a guarantee of results.

Frequently asked questions

Everything you need to know about Chatim

What is a help desk?

A help desk is a centralized system that manages and resolves customer support requests. It typically includes ticket tracking, agent assignment, knowledge bases, and reporting. Modern help desks combine human agents with automation to provide faster, more efficient support.

What does Chatim help desk do?

Chatim help desk combines live chat, chatbot automation, and ticket management into one platform. It helps businesses track support requests, automate common queries, route complex issues to the right agents, and monitor team performance - all from a single dashboard.

How does help desk automation work?

Chatim automates routine help desk tasks using chatbots. When a customer reaches out, the chatbot can answer common questions instantly, create support tickets automatically, collect relevant information, and escalate to a human agent when needed. This runs 24/7 without manual intervention.

Is Chatim help desk free?

Yes! Chatim offers a free plan that includes essential help desk features like live chat, basic chatbot automation, and ticket management. No credit card required. Premium plans are available for advanced features like AI automation, unlimited chatbots, and priority support.

How does ticket management work?

Every customer conversation automatically becomes a trackable ticket. You can assign tickets to team members, set priority levels, add internal notes, and track status from open to resolved. The system ensures no support request goes unnoticed or unresolved.

Can Chatim be used for IT support?

Yes, Chatim works well for IT help desks. It can handle technical troubleshooting queries via chatbot, create and route IT tickets, escalate complex issues to specialists, and provide real-time analytics on IT support performance.

What analytics does the help desk provide?

Chatim help desk includes a built-in analytics dashboard that tracks response times, resolution rates, ticket volume, team performance, and customer satisfaction. These insights help you identify bottlenecks, optimize workflows, and continuously improve your support operations.

How long does setup take?

You can set up Chatim help desk in under 5 minutes. Add a simple code snippet to your website, or use our plugins for WordPress, Shopify, and other platforms. Once installed, you can customize the widget, set up chatbot flows, and start managing tickets immediately.

What happens when my team is offline?

When your team is offline, chatbots continue working 24/7. They answer common questions, collect customer information, and create support tickets automatically. Everything is saved in your inbox so your team can follow up when they're back online. No customer request is ever lost.

Can I customize help desk workflows?

Absolutely. Chatim lets you define custom workflows for different types of support requests. You can set up automatic routing rules, create chatbot flows for specific topics, configure priority levels, and build escalation paths - ensuring every request follows an efficient process.

How does Chatim improve customer satisfaction?

Chatim improves satisfaction through faster response times (chatbots answer instantly), 24/7 availability (no waiting for business hours), consistent quality (automated responses follow your guidelines), and personal touch (seamless handoff to human agents for complex issues).

Does it work on mobile devices?

Yes! The help desk widget is fully responsive and works on all devices. Your team can also manage tickets and chat with customers from the dashboard in any mobile browser, with email notifications for new tickets.

Start talking to your visitors today

Install the widget in five minutes, train the AI on your site, and never miss a lead again. Free plan included.

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Chatim live chat with chatbot automation

Generate more leads and enhance customer interaction using live chat software with chatbot automation.

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