Customer Support That Keeps People Happy
Resolve issues instantly with live chat, automate common questions with chatbots, and deliver the kind of support that turns customers into loyal fans - around the clock.
Boost Sales
Live chat converts visitors into customers
24/7 Automation
Chatbot captures leads outside business hours
Better Support
Instant responses improve customer satisfaction
Easy Setup
Get started in minutes without coding
Instant live chat support, happier customers
Live agents for complex issues. Chatbots for everything else. Fast answers every time.
Real-Time Live Support
Answer customer questions the moment they arise. No waiting on hold, no email delays. Live chat gives your team the speed to resolve issues instantly and the personal touch that builds loyalty.
Chatbot for Common Questions
Let chatbots handle the repetitive stuff - FAQs, order status, account questions. They respond instantly 24/7, freeing your team to focus on the issues that actually need a human touch.
Smart Escalation
When a question is too complex for the chatbot, it hands off to a live agent seamlessly - with full conversation context. Your customer never has to repeat themselves.
Works with Your Favorite Tools
Add Chatim support to any platform in minutes - no coding required.
Reply to chats directly from Slack threads
Read more →One-click plugin install for WordPress sites
Read more →Add live chat to your Shopify store
Read more →Embed the widget on any Wix website
Read more →Drop-in chat for Squarespace pages
Read more →Add chat to Webflow with a code snippet
Read more →Live chat support for Magento stores
Read more →Deploy via GTM without touching code
Read more →Full control with our JavaScript API
Real-time event notifications to your server
Read more →Quick setup for Site123 websites
Read more →Integrate through Adobe Experience Platform
Read more →Sync chat leads to your Pipedrive CRM
Read more →Get chat notifications in Telegram
Read more →Chat with visitors via WhatsApp Business
Read more →Reply via Facebook Messenger & Instagram DM
Read more →Connect with 5,000+ apps through Zapier
Read more →Sync contacts and chats with HubSpot CRM
Read more →Why support teams choose Chatim
Better support doesn't mean more staff. It means smarter tools.
- Faster Resolution Times
- Live chat resolves issues in minutes, not hours. Chatbots handle common questions instantly. Smart routing gets complex tickets to the right agent on the first try. Your customers get answers faster.
- 24/7 Without Burning Out Your Team
- Chatbots handle requests around the clock - answering questions, collecting info, and creating tickets even when your team is offline. Great support that never sleeps.
- Handle More With Less
- Agents can manage multiple chats simultaneously. Chatbots deflect repetitive questions automatically. The result: your team handles more volume without growing headcount.
Trusted by businesses worldwide
See what our customers have to say about Chatim
“I run an auto body shop, and finding the time to chat with people online was pretty much impossible until we got ourselves live chat software that comes with its own chatbot. It's like hiring an extra set of hands that always stays energized. Since we started using Chatim, we've noticed more customers coming our way.”
“Juggling training sessions with answering online queries was like trying to dodge punches blindfolded – practically impossible. But since we added Chatim software and its knockout chatbot, we've landed more clients than a heavyweight champ. Here's why this tech corner has been a total game-changer for us.”
Frequently Asked Questions
Everything you need to know about Chatim
- How does live chat improve customer support?
- Live chat provides instant responses - no waiting on hold or waiting days for an email reply. Customers get help the moment they need it, which dramatically improves satisfaction. Agents can also handle multiple conversations simultaneously, making support more efficient.
- How does chatbot automation help with support?
- Chatbots handle common questions instantly and around the clock - FAQs, order status, account info, password resets. They reduce wait times to zero for routine queries, freeing your human agents to focus on complex issues that need personal attention.
- What happens when the chatbot can't answer a question?
- The chatbot seamlessly escalates to a live agent, passing along the full conversation context. Your customer doesn't have to repeat themselves, and the agent has all the information they need to resolve the issue quickly.
- Can I provide support outside business hours?
- Yes! Chatbots work 24/7. When your team is offline, the chatbot continues answering questions, collecting customer information, and creating support tickets. Everything is saved for your team to follow up on when they're back online.
- Is Chatim free for support teams?
- Yes! The free plan includes live chat, basic chatbot automation, and ticket management. No credit card required. Premium plans unlock AI automation, unlimited chatbots, and priority support.
- How long does setup take?
- Under 5 minutes. Add a code snippet to your website, or use plugins for WordPress, Shopify, and other platforms. Customize your widget, set up chatbot flows, and start helping customers immediately.
- Can I customize the chat widget?
- Yes! Change colors, position, size, greeting messages, and more to match your brand. The widget is fully responsive and works perfectly on desktop, tablet, and mobile devices.
- Can my team collaborate on support?
- Yes. Invite team members with different roles, assign conversations to specific agents, add internal notes, and track team performance. Everyone works from the same dashboard with real-time updates.
- Does it integrate with CRM?
- Chatim includes a built-in CRM that automatically captures every customer interaction. Chat transcripts, contact info, and support history are stored per customer - giving your team full context for every conversation.
- What analytics are available?
- Track response times, resolution rates, chat volume, customer satisfaction, and team performance. The analytics dashboard helps you identify bottlenecks, spot trends, and continuously improve your support quality.
- Does it work on mobile?
- Yes! The chat widget is fully responsive on all devices. Your support team can also respond from Chatim mobile apps for iOS and Android with real-time push notifications.
- How does live chat reduce support costs?
- Agents handle multiple chats simultaneously (unlike phone calls). Chatbots deflect repetitive questions automatically. The combination means your team handles significantly more volume without additional headcount - reducing cost per interaction.