Customer Support That Keeps People Happy

Resolve issues instantly with live chat, automate common questions with chatbots, and deliver the kind of support that turns customers into loyal fans - around the clock.

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No credit card required

Boost Sales

Live chat converts visitors into customers

24/7 Automation

Chatbot captures leads outside business hours

Better Support

Instant responses improve customer satisfaction

Easy Setup

Get started in minutes without coding

Instant live chat support, happier customers

Live agents for complex issues. Chatbots for everything else. Fast answers every time.

Real-Time Live Support

Answer customer questions the moment they arise. No waiting on hold, no email delays. Live chat gives your team the speed to resolve issues instantly and the personal touch that builds loyalty.

Real-Time Live Support

Chatbot for Common Questions

Let chatbots handle the repetitive stuff - FAQs, order status, account questions. They respond instantly 24/7, freeing your team to focus on the issues that actually need a human touch.

Chatbot for Common Questions

Smart Escalation

When a question is too complex for the chatbot, it hands off to a live agent seamlessly - with full conversation context. Your customer never has to repeat themselves.

Smart Escalation

Works with your favorite tools

Add Chatim support to any platform in minutes - no coding required.

Slack

Reply to chats directly from Slack threads

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WordPress

One-click plugin install for WordPress sites

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Shopify

Add live chat to your Shopify store

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WIX

Embed the widget on any Wix website

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Squarespace

Drop-in chat for Squarespace pages

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Webflow

Add chat to Webflow with a code snippet

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Magento

Live chat support for Magento stores

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Next.js

Script or SDK install for Next.js apps

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Google Tag Manager

Deploy via GTM without touching code

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JavaScript SDK

Full control with our JavaScript API

Webhooks

Real-time event notifications to your server

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Site123

Quick setup for Site123 websites

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Pipedrive

Sync chat leads to your Pipedrive CRM

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Coming soon
Telegram

Get chat notifications in Telegram

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Coming soon
WhatsApp

Chat with visitors via WhatsApp Business

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Coming soon
Messenger

Reply via Facebook Messenger & Instagram DM

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Coming soon
Zapier

Connect with 5,000+ apps through Zapier

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Coming soon
HubSpot

Sync contacts and chats with HubSpot CRM

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See all integrations →

Why support teams choose Chatim

Better support doesn't mean more staff. It means smarter tools.

Faster Resolution Times
Live chat resolves issues in minutes, not hours. Chatbots handle common questions instantly. Smart routing gets complex tickets to the right agent on the first try. Your customers get answers faster.
24/7 Without Burning Out Your Team
Chatbots handle requests around the clock - answering questions, collecting info, and creating tickets even when your team is offline. Great support that never sleeps.
Handle More With Less
Agents can manage multiple chats simultaneously. Chatbots deflect repetitive questions automatically. The result: your team handles more volume without growing headcount.
Product screenshot

What our customers say

Reviews from Chatim customers on Trustpilot

Rated 4.2 out of 5 on Trustpilot

“Chatim has been a great tool for managing conversations with customers. The platform is simple, intuitive, and makes it easy to respond to leads quickly. I especially like how everything is organized in one place, which saves time and helps ensure no messages are missed. It’s a very practical solution for businesses that want to improve communication with their clients and respond faster. Overall, a smooth and reliable experience so far. Highly recommended.”

AutoBody Werks
January 2026
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“Chatim for lead generation on our website, getting awesome results . Pricing is also good.”

Aleksandr Grossman
July 2026
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“Easy to set up and overall very smooth experience compared to the other available options. Good amount of usage by the users. Recommend as a chat bot.”

Maxim Neaga
March 2026
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“We have been using Chatim for a few months now. No issues, easy to set up, works great for us.”

Alex A
April 2026
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“Great experience, thank you for you service 🤝”

Gonza Boxing Union LLC
March 2026
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Read all reviews on Trustpilot →

Individual results vary. Testimonials reflect the experience of these customers and are not a guarantee of results.

Frequently asked questions

Everything you need to know about Chatim

How does live chat improve customer support?

Live chat provides instant responses - no waiting on hold or waiting days for an email reply. Customers get help the moment they need it, which dramatically improves satisfaction. Agents can also handle multiple conversations simultaneously, making support more efficient.

How does chatbot automation help with support?

Chatbots handle common questions instantly and around the clock - FAQs, order status, account info, password resets. They reduce wait times to zero for routine queries, freeing your human agents to focus on complex issues that need personal attention.

What happens when the chatbot can't answer a question?

The chatbot seamlessly escalates to a live agent, passing along the full conversation context. Your customer doesn't have to repeat themselves, and the agent has all the information they need to resolve the issue quickly.

Can I provide support outside business hours?

Yes! Chatbots work 24/7. When your team is offline, the chatbot continues answering questions, collecting customer information, and creating support tickets. Everything is saved for your team to follow up on when they're back online.

Is Chatim free for support teams?

Yes! The free plan includes live chat, basic chatbot automation, and ticket management. No credit card required. Premium plans unlock AI automation, unlimited chatbots, and priority support.

How long does setup take?

Under 5 minutes. Add a code snippet to your website, or use plugins for WordPress, Shopify, and other platforms. Customize your widget, set up chatbot flows, and start helping customers immediately.

Can I customize the chat widget?

Yes! Change colors, position, size, greeting messages, and more to match your brand. The widget is fully responsive and works perfectly on desktop, tablet, and mobile devices.

Can my team collaborate on support?

Yes. Invite team members with different roles, assign conversations to specific agents, add internal notes, and track team performance. Everyone works from the same dashboard with real-time updates.

Does it integrate with CRM?

Chatim includes a built-in CRM that automatically captures every customer interaction. Chat transcripts, contact info, and support history are stored per customer - giving your team full context for every conversation.

What analytics are available?

Track response times, resolution rates, chat volume, customer satisfaction, and team performance. The analytics dashboard helps you identify bottlenecks, spot trends, and continuously improve your support quality.

Does it work on mobile?

Yes! The chat widget is fully responsive on all devices. Your support team can also respond from the dashboard in any mobile browser, with email notifications for new chats and leads.

How does live chat reduce support costs?

Agents handle multiple chats simultaneously (unlike phone calls). Chatbots deflect repetitive questions automatically. The combination means your team handles significantly more volume without additional headcount - reducing cost per interaction.

Start talking to your visitors today

Install the widget in five minutes, train the AI on your site, and never miss a lead again. Free plan included.

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Chatim live chat with chatbot automation

Generate more leads and enhance customer interaction using live chat software with chatbot automation.

Get Started Today