Analytics That Show What's Working
Track visitor behavior, measure chat performance, and understand your customers - all in real-time. Make data-driven decisions that grow your business.
Boost Sales
Live chat converts visitors into customers
24/7 Automation
Chatbot captures leads outside business hours
Better Support
Instant responses improve customer satisfaction
Easy Setup
Get started in minutes without coding
See the full picture with real-time analytics
Visitor trends, chat performance, and team productivity - all in one dashboard.
Visitor Insights
See where your visitors come from, what devices and browsers they use, and which pages they visit before starting a chat. Understand customer intent and optimize your website experience.
Chat & Chatbot Performance
Track response times, resolution rates, chat volume, and customer satisfaction in real-time. Compare chatbot vs. human agent performance to find the right automation balance.
Team Productivity
Monitor open conversations, agent response times, and workload distribution. Identify top performers, spot bottlenecks, and make informed staffing decisions.
Works with Your Favorite Tools
Add Chatim analytics to any platform in minutes - no coding required.
Turn data into better customer experiences
Analytics aren't just numbers - they're the roadmap to higher conversions and happier customers.
- Optimize Conversion Rates
- Track which chat interactions lead to purchases, sign-ups, and other goals. Identify the messaging and timing that converts best, then double down on what works.
- Improve Chatbot Accuracy
- Analyze common queries and chatbot performance to find gaps. Refine responses, update scripts, and continuously improve automation - so your chatbot gets smarter over time.
- Measure Real ROI
- Compare the cost of your chat solution against revenue from chat-driven conversions and leads. Clear metrics that prove the value of your customer engagement investment.
Trusted by businesses worldwide
See what our customers have to say about Chatim
“I run an auto body shop, and finding the time to chat with people online was pretty much impossible until we got ourselves live chat software that comes with its own chatbot. It's like hiring an extra set of hands that always stays energized. Since we started using Chatim, we've noticed more customers coming our way.”
“Juggling training sessions with answering online queries was like trying to dodge punches blindfolded – practically impossible. But since we added Chatim software and its knockout chatbot, we've landed more clients than a heavyweight champ. Here's why this tech corner has been a total game-changer for us.”
Frequently Asked Questions
Everything you need to know about Chatim