How to install Chatim live chat widget with Adobe Launch

Step 1: Generate and copy the widget code

1. Go to the "Install" page in your Chatim account.
2. Chatim will generate a JavaScript code snippet for your project.
3. Click on the "Copy" button to copy the code to your clipboard. This code will be needed to embed the widget.

Step 2: Adobe Launch

1. Go to your Adobe Launch account and log in.
2. Select the appropriate property for the website where you want to install the Chatim widget.
3. In Adobe Launch, click on "Rules" in the left-hand menu and then click "Add Rule" to create a new rule.
4. Name your rule (e.g., "Chatim Live Chat Widget").
5. Under "Events," click "Add Event," select Core as the extension, and choose "Library Loaded (Page Top)" or another event depending on when you want the widget to load.
6. In the same rule, scroll to the "Actions" section and click "Add Action."
7. Choose Core as the extension, then select "Custom Code" as the action type.
8. Paste the Chatim widget JavaScript code into the custom code field.
9. Ensure the action is set to run after the event you defined in Step 4.
10. Once you have configured the rule, click "Save" to store your settings.
11. Go to the "Publishing" tab and create a new library or select an existing one.
12. Add the rule to the library, then build and publish the library to push the changes live to your website.

Step 3: Test the widget on your website

1. Visit your website and refresh the page to see the Chatim widget in action.
2. Test the live chat and chatbot functionalities to ensure they are working correctly.

Step 4: Adjust settings and monitor performance

Return to your Chatim dashboard to monitor customer interactions, view analytics, and make any necessary adjustments to the widget's behavior, appearance, or responses based on user feedback and engagement.

Need Help?

If you encounter any issues during the installation process contact us.