Template: FAQ Bot

Category: Customer Support

Answer common questions and route visitors to support when needed. This template provides instant answers to frequently asked questions and lets visitors loop through multiple topics before connecting with your team.

Who It's For

• Businesses that receive the same questions repeatedly
• Support teams that want to reduce ticket volume
• Companies that want to provide instant answers 24/7

How It Works

The chatbot presents a list of FAQ categories. When a visitor selects a topic, they receive an instant answer. After each answer, they can ask another question, talk to support, or leave satisfied.

Conversation Flow

Start
  → Welcome message
  → "What would you like to know?" (4 options)
     ├─ "Pricing & Plans"
     │    → Pricing answer
     ├─ "Features & How it works"
     │    → Features answer
     ├─ "Account & Billing"
     │    → Account answer
     └─ "Something else"
          → Contact form → Team notified → Thank you
     │
     └─ (after each answer) "Did that help?" (3 options)
          ├─ "Ask another question" → (loops back to topics)
          ├─ "Talk to support" → Contact form → Team notified
          └─ "That answered my question" → Goodbye message

What It Collects

When a visitor chooses the support path:

• Name (required)
• Email (required)
• Question details (text area)

Notifications

• Email notification when a visitor requests support
• Push notification to team members
• Visitor status set to Lead

Customization Ideas

• Replace FAQ topics and answers with your actual frequently asked questions
• Add more categories for common topics specific to your business
• Connect an AI Chatbot node to the "Something else" path for dynamic answers using your Knowledge Base
• Add a Live Chat node instead of the contact form for "Talk to support"
• Create nested FAQs with sub-categories for complex topics
• Add links in answers to relevant pages on your website

Example FAQ Topics by Industry

Related Templates

• After-Hours Support — Combine with FAQ for after-hours coverage
• Support Routing — Route to specific departments
• Request a Callback — Add callback option after FAQ