Template: Collect Reviews

Category: Feedback

Gather customer feedback and reviews with a star rating flow. This template guides visitors through rating their experience, leaving a comment, and providing contact details.

Who It's For

• Businesses that want to collect customer feedback
• Companies building social proof with testimonials
• Support teams monitoring customer satisfaction

How It Works

The chatbot asks if the visitor would like to leave a review. If yes, they rate their experience from 1 to 5 stars, leave an optional comment, and provide contact details. Those who decline are offered a newsletter signup instead.

Conversation Flow

Start
  → "Would you like to leave a review?" (2 options)
     ├─ "Yes, I'd love to!"
     │    → "Rate your experience" (5 options: 1-5 stars)
     │    → Comment form (text area)
     │    → Contact form (name, email)
     │    → Team notified
     │    → Thank you message
     └─ "No, thanks"
          → "Subscribe to our newsletter instead?" (2 options)
               ├─ "Sure!"
               │    → Email form
               │    → Team notified
               │    → Thank you message
               └─ "No, thanks"
                    → Goodbye message

What It Collects

Review Path

• Star rating (1-5)
• Comment (text area)
• Name
• Email address

Newsletter Path

• Email address

Notifications

• Email notification for new reviews (with push notification)
• Email notification for newsletter signups
• Visitor status set to Lead

Customization Ideas

• Change the rating scale to match your needs (e.g., "Poor / Fair / Good / Great / Excellent")
• Add different follow-ups by rating — route low ratings (1-2) to a support form, high ratings (4-5) to a "share on Google" link
• Make the comment field required to ensure you get actionable feedback
• Add a Carousel node before the review prompt to remind visitors of your products
• Use a Notification node with different urgency for low ratings to flag unhappy customers
• Add a "What could we improve?" question for ratings below 4

Related Templates

• FAQ Bot — Help visitors find answers before asking for reviews
• Collect Emails — Newsletter signup focus