Project Settings

The Project Settings page allows you to configure basic project information and manage project deletion. Each project in Chatim represents a website where you've installed the chat widget.

Accessing Project Settings

1. Log in to your Chatim dashboard
2. Select your project from the sidebar
3. Click Settings or the gear icon
4. Navigate to Project Settings

Project Information

Website URL

The domain where your chat widget is installed.

• Identifies your website
• Used for analytics grouping
• Displayed in visitor information
• Helps organize multiple projects

To update:

1. Enter the new URL in the Website URL field
2. Click Save Changes
3. Wait for confirmation

Include the https:// prefix (e.g., https://example.com). Maximum 200 characters. Changing the URL doesn't affect widget installation — your widget code remains the same.

Project Name

A friendly name to identify your project in the dashboard.

• Displayed in the project selector
• Used in team notifications
• Appears in reports and emails
• Maximum 150 characters

Examples: "Acme Corp Main Site", "E-commerce Store", "Support Portal", "Landing Page — Campaign 2024"

To update:

1. Enter the new name in the Project Name field
2. Click Save Changes
3. Name updates throughout the dashboard

Saving Changes

1. Make your changes to URL and/or name
2. Click Save Changes
3. Wait for the success notification
4. Changes are applied immediately

The form validates that the URL is not empty and has a valid format, and that the name is not empty and within the character limit.

Danger Zone

The Danger Zone contains irreversible actions. Use with extreme caution.

Delete Project

Permanently removes the project and all associated data.

What gets deleted:

• All visitor conversations
• Chat history and messages
• Chatbot configuration
• Widget settings
• Analytics data
• Team member associations
• Knowledge base entries

What does NOT get deleted: Your user account, other projects, and billing information.

How to Delete a Project

1. Scroll to the Danger Zone section
2. Click Delete Project
3. Read the confirmation dialog carefully
4. Confirm the deletion
5. Project is permanently removed
6. You are redirected to the dashboard

Before Deleting

• Export any needed data first
• Download conversation history
• Save chatbot configuration
• Inform team members
• Remove widget from your website

This action cannot be undone, takes effect immediately, and removes all project data.

Multiple Projects

When to Create Separate Projects

• Different websites or domains
• Separate business units
• Different brands
• Distinct customer segments
• Test vs. production environments

All plans support multiple projects. Each project needs a separate widget installation.

Best Practices

Naming Conventions

Use consistent naming for easy management:

General Tips

• Keep URL updated if your domain changes
• Use your production URL, not staging
• Include subdomain if applicable
• Review project settings quarterly
• Archive or delete unused projects

Troubleshooting

Cannot Save Changes

1. Check all required fields are filled
2. Verify URL format is correct
3. Ensure name isn't too long
4. Check internet connection
5. Try refreshing the page

Delete Button Not Working

1. Ensure you have admin permissions
2. Check for the confirmation dialog
3. Try a different browser
4. Clear browser cache
5. Contact support if the issue persists

Accidentally Deleted Project

Unfortunately, deleted projects cannot be recovered. For future protection, export data regularly and double-check before confirming deletion.