AI Knowledge Base

The AI Knowledge Base powers your AI chatbot by providing it with information about your business, products, and services. The AI uses this knowledge to answer visitor questions accurately and in context.

Overview

The AI Knowledge Base allows you to:

• Add custom content manually
• Import content from individual website URLs
• Import content in bulk from your sitemap
• Manage, enable, or disable individual entries

Accessing Knowledge Base

1. Log in to your Chatim dashboard
2. Select your project from the sidebar
3. Click Knowledge in the navigation menu

Adding Knowledge

There are three ways to add content to your knowledge base.

Manual Content

1. Click Add Content
2. Enter an optional Title (e.g., "Shipping Policy")
3. Enter your content in the text area
4. Click Save

Content ideas: Company overview, product descriptions, pricing information, shipping and return policies, FAQ answers, contact information, business hours, service descriptions.

Scrape URL

Automatically import content from one or more website pages.

1. Click Scrape URL
2. Enter one or more URLs (one per line)
3. Click Add to Queue
4. URLs are processed in the background — watch the scrape queue for progress

Duplicate URLs already in your knowledge base are automatically skipped. The scraper extracts the main text content from each page, ignoring navigation, footers, ads, and other non-content elements.

Scrape Sitemap

Import content in bulk by providing your website's XML sitemap URL.

1. Click Scrape Sitemap
2. Enter your sitemap URL (must be an XML sitemap)
3. Click Process Sitemap
4. The system shows how many URLs were found and how many new ones were queued

Sitemap index files (sitemaps that list other sitemaps) are supported and processed recursively. URLs already in your knowledge base are skipped.

Scrape Queue

When URLs are being processed, a queue section shows the status of each job:

Common failure reasons: broken URL, access denied, timeout, no usable content found.

Managing Knowledge Entries

Enabling/Disabling Entries

Click the toggle icon on any entry:

• Enabled (green) — Entry is active and used by the AI
• Disabled (gray) — Entry is saved but ignored by the AI

Editing Entries

1. Click the Edit (pencil) icon on any entry
2. Modify the title and/or content inline
3. Click Save to update, or Cancel to discard

Deleting Entries

1. Click the Delete (trash) icon
2. Confirm the deletion in the dialog

Warning: Deleted entries cannot be recovered.

How the AI Uses Knowledge

1. All enabled entries are compiled into context
2. The AI reads this context along with the visitor's question
3. It formulates a response based on your knowledge content
4. It stays on-topic, only answering questions related to your business

Better knowledge base = better AI responses. Comprehensive content leads to more accurate answers, well-organized entries improve relevance, and specific details (prices, hours, policies) reduce generic responses.

Best Practices

Content Organization

• Use descriptive titles ("Shipping Policy" instead of "Policy 1")
• Keep entries focused — one topic per entry works best
• Break large documents into separate entries
• Remove irrelevant or duplicate content

Content Quality

• Verify all facts before adding
• Update outdated information promptly
• Use plain language and define technical terms
• Include specific details (prices, dates, quantities)

Regular Maintenance

• Review content monthly for accuracy
• Update prices and policies as they change
• Monitor AI responses and add missing information
• Remove discontinued items

Content Examples

Good Knowledge Entry

Title: Shipping Policy

We offer free standard shipping on all orders over $50.
Standard shipping: 5-7 business days, $5.99
Express shipping: 2-3 business days, $14.99
Overnight shipping: Next business day, $29.99
We ship to all 50 US states. International shipping available to Canada and UK.
Orders placed before 2 PM EST ship same day.

Poor Knowledge Entry

We ship stuff. It takes a while. Contact us for more info.

Troubleshooting

AI Gives Wrong Answers

1. Check if the correct information exists in your knowledge base
2. Verify the entry is enabled (green toggle)
3. Make the content more specific and detailed
4. Remove any conflicting entries

Scraping Fails

1. Verify the URL is correct and loads in a browser
2. Some pages block automated access — try adding content manually
3. Very large or slow pages may time out
4. Pages that load content with JavaScript may not scrape well

AI Doesn't Use Knowledge

1. Ensure entries are enabled (green toggle)
2. Check if content is relevant to the questions being asked
3. Make sure the AI Chatbot node is set up in your chatbot flow