How to install the Chatim live chat widget on your WordPress website

Step 1: Generate and copy the widget code

1. Go to the "Install" page in your Chatim account.
2. Chatim will generate a JavaScript code snippet for your project.
3. Click on the "Copy" button to copy the code to your clipboard. This code will be needed to embed the widget on your WordPress site.

Step 2: Install the widget on your WordPress website

Option 1: Using a plugin (recommended for easy installation)

1. Log into your WordPress dashboard and navigate to Plugins > Add New.
2. Search for a plugin like "Insert Headers and Footers" or any similar plugin that allows you to add custom scripts to your site.
3. Install and activate the plugin.
4. Once activated, go to Settings > Insert Headers and Footers.
5. In the "Scripts in Header" section, paste the Chatim widget code that you copied earlier.
6. Click "Save" to apply the changes.
7. Clear cache if needed.

Option 2: Manually adding the code to the theme

1. If you prefer manual installation, go to your WordPress dashboard and navigate to Appearance > Theme Editor.
2. In the right-hand panel, click on the header.php file under the theme files section.
3. Paste the Chatim widget code just before the closing </body> tag.
4. Click "Update File" to save the changes.
5. Clear cache if needed.

Step 3: Test the widget on your website

1. Visit your WordPress site and refresh the page to see the Chatim widget in action.
2. Test the live chat and chatbot functionalities to ensure they are working correctly.

Step 4: Adjust settings and monitor performance

Return to your Chatim dashboard to monitor customer interactions, view analytics, and make any necessary adjustments to the widget's behavior, appearance, or responses based on user feedback and engagement.

Need Help?

If you encounter any issues during the installation process contact us.