How to install Chatim live chat widget on your Shopify website

Step 1: Generate and copy the widget code

1. Go to the "Install" page in your Chatim account.
2. Chatim will generate a JavaScript code snippet for your project.
3. Click on the "Copy" button to copy the code to your clipboard. This code will be needed to embed the widget.

Step 2: Add the widget code to your Shopify store

1. Log in to your Shopify admin dashboard.
2. In the left-hand menu, go to Online Store > Themes.
3. Click the "Actions" button next to your active theme, and then select "Edit Code."
4. In the theme editor, scroll down to find the theme.liquid file under the "Layout" section.
5. Paste the Chatim widget code just before the closing </body> tag.
6. Click "Save" to apply the changes.

Step 3: Test the widget on your website

1. Visit your shopify site and refresh the page to see the Chatim widget in action.
2. Test the live chat and chatbot functionalities to ensure they are working correctly.

Step 4: Adjust settings and monitor performance

Return to your Chatim dashboard to monitor customer interactions, view analytics, and make any necessary adjustments to the widget's behavior, appearance, or responses based on user feedback and engagement.

Need Help?

If you encounter any issues during the installation process contact us.