How to install Chatim live chat widget on Magento

Step 1: Generate and copy the widget code

1. Go to the "Install" page in your Chatim account.
2. Chatim will generate a JavaScript code snippet for your project.
3. Click on the "Copy" button to copy the code to your clipboard. This code will be needed to embed the widget.

Step 2: Add the widget code to your Magento store

1. Log in to your Magento Admin Panel.
2. In the left-hand menu, navigate to Content > Configuration.
3. Select the store view that you want to edit, then click "Edit" under the "Action" column.
4. Scroll down to the "Other Settings" section, then click on "HTML Head."
5. Paste the Chatim widget code into the "Scripts and Style Sheets" field.
6. Click "Save Configuration" to apply the changes.

Step 3: Test the widget on your website

1. Visit your Magento site and refresh the page to see the Chatim widget in action.
2. Test the live chat and chatbot functionalities to ensure they are working correctly.

Step 4: Adjust settings and monitor performance

Return to your Chatim dashboard to monitor customer interactions, view analytics, and make any necessary adjustments to the widget's behavior, appearance, or responses based on user feedback and engagement.

Need Help?

If you encounter any issues during the installation process contact us.