22 Best Chatra Alternatives in 2026

If you are shopping for Chatra alternatives, the right pick depends on whether you need a chat-first widget for cart recovery (Chatra's home turf), an AI chatbot for FAQ deflection, a helpdesk with structured ticketing, a multichannel inbox, or a CRM-integrated chat platform. Chatra is a clean, affordable live chat tool with a real free tier, but it is not the right fit for every team. The most important context for 2026: Chatra was acquired by Brevo (formerly Sendinblue) in September 2021 and no longer ships new features as a standalone product. New capabilities only land in Brevo Conversations, which Brevo positions as the successor at roughly €13 per month vs Chatra's €41 per month Pro. Existing Chatra customers can continue using the product, but the long-term path is to migrate to Brevo Conversations or pick a different Chatra alternative. The free plan also caps at 1 agent, the chatbot is lightweight compared to AI-first alternatives, and the multichannel coverage is shallower than dedicated unified-inbox platforms.

This guide ranks the 26 best Chatra alternatives in {year}, organized by use case (live chat, helpdesk, AI chatbot, ecommerce, CRM-integrated, free), with pricing, key features, and the type of team each Chatra alternative fits best. You will also find a quick comparison table, a recap of what Chatra does well, a five-step framework for choosing the right Chatra competitor, and a 14-item FAQ. All pricing reflects published vendor tiers as of May 2026, verify on the vendor's own pricing page before purchase.

Why look for a Chatra alternative?

Chatra works well for small ecommerce stores and SMBs that want a clean live chat widget. Most teams that switch away cite one of the following six reasons:

• Chatra is a Brevo company and no longer ships new features. Chatra was acquired by Brevo (formerly Sendinblue) on September 21, 2021. Brevo's official position: Chatra keeps working as an independent app and stays supported, but no new features will be released in Chatra. All new chat capabilities ship in Brevo Conversations instead. Teams that need an actively-developed product should plan a migration to Brevo Conversations or to one of the Chatra alternatives below.
• Free plan caps at 1 agent. Chatra Free is a real entry point, but teams that grow past one support agent hit the cap quickly. Free Chatra alternatives like Tawk.to (unlimited free agents), HubSpot Service Hub Free (unlimited agents with CRM), and Chaport Free (2 operators) offer more generous free tiers.
• Chatbot is lightweight. Chatra's chatbot handles simple rule-based flows but does not match modern AI chatbots. Teams that need richer AI deflection usually pick Tidio (Lyro AI add-on), Crisp Chat Essentials (AI chatbot unlocked), or Intercom (Fin AI).
• Multichannel inbox is shallower. Chatra handles email and Messenger, but the multichannel inbox is shallower than Crisp Chat (which bundles WhatsApp, Instagram, Telegram, Twitter natively) or Respond.io (built around WhatsApp Business).
• Helpdesk and ticketing depth. Chatra is chat-first, not helpdesk-first. Teams that need structured ticketing should look at Zendesk, HelpScout, Reamaze, or Front.
• Ecommerce-specific workflows. Chatra integrates with Shopify but is not ecommerce-native. Gorgias and Reamaze ship deeper order-lookup and returns workflows that Chatra cannot match.
• CRM integration. Chatra integrates with CRM tools but the integration is partial. Teams standardized on HubSpot, Salesforce, or Zoho often pick HubSpot Service Hub, Intercom, or Zoho SalesIQ for tighter CRM data flow.

Quick comparison: top Chatra alternatives at a glance

The 26 Chatra alternatives below are the most-cited competitors in chat, helpdesk, and customer communication. All pricing reflects published tiers as of May 2026; verify on the vendor's own pricing page before purchase.

Chatra alternative	Best for	Free plan	Paid from (verified, May 2026)
Tawk.to	Free unlimited live chat	Yes, unlimited agents (with branding)	$29/month to remove branding
Tidio	Live chat plus AI chatbot	Yes, 50 conversations	From $24.17 per workspace annual
Crisp Chat	Multichannel inbox plus chatbot	Yes, 2 seats	From $45 per workspace (Mini)
LiveChat	Polished pure live chat	14-day trial	$19 per agent at Starter (annual)
HelpScout	Email-led shared inbox	Yes, up to 5 users on Free	$25 at Standard
Olark	Simple, customizable live chat	14-day trial	$29 per agent
Smartsupp	Live chat with visitor recording	Yes, 25 conversations/month	$20/month at Standard (annual)
JivoChat	Multichannel chat plus phone	Yes, basic features	From $19 per agent at Professional
Chaport	Affordable live chat for SMBs	Yes, 2 operators	From $29 per operator at Pro
Userlike (now Lime Connect)	Live chat with WhatsApp + Messenger	Yes, 1 widget	From $100/month at Team
Formilla	Live chat with AI chatbot	Yes, 1 agent	From $24.99 at Premium
Zendesk	Enterprise helpdesk and ticketing	14-day trial	$55 per agent at Suite Team (annual)
Reamaze	Ecommerce helpdesk and chat	14-day trial	$29 per user at Basic (annual)
Front	Shared inbox for support teams	14-day trial	$19 per seat at Starter (annual)
ClickDesk	Live chat with voice and video	Yes, 10 chats/day	From $9.99/month
HubSpot Service Hub	CRM-first chat and support	Yes, unlimited agents	From $20/month at Starter
Zoho SalesIQ	Zoho-stack live chat	Yes, 3 operators	From $9 per operator at Basic
Intercom	SaaS in-app messaging with Fin AI	14-day trial	$29 per seat at Essential (annual)
Gorgias	Shopify customer support	7-day trial	$10/month at Starter (50 tickets)
Respond.io	WhatsApp-first messaging support	7-day trial	From $79 at Starter
Collect.chat	Lead-capture conversational forms	Yes, 50 responses/month	From $24 per month at Lite
Chatfuel	Messenger and Instagram bots	7-day trial	From $39 at Fuely Super
Brevo Conversations	Official Chatra successor	Yes, unlimited contacts	From €13 per month at Pro
LiveAgent	Multichannel helpdesk plus live chat	30-day trial	$15 per agent at Small Business (annual)
Freshdesk	Helpdesk with Freddy AI	14-day trial	From $19 per agent at Growth (annual)
ProProfs Chat	Affordable live chat with surveys	15-day trial	From $19.99 per operator at Team
Chatra	(reference, now Brevo company)	Yes, 1 agent	From around $19 per agent at Pro (no new features)

Pricing accurate as of May 2026. Plan names, tiers, and features change frequently, verify on each vendor's official pricing page before purchase. Some prices shown above reflect annual billing.

Best Chatra alternatives for live chat

Live chat is the core of what Chatra does. The Chatra alternatives below are the strongest options if your primary need is a website live chat widget, with or without chatbot, and you want a different feature mix or pricing shape.

Brevo Conversations, the official Chatra successor

Brevo Conversations is Chatra's official replacement, built and operated by Brevo (the parent company that acquired Chatra in September 2021). It uses the same chat tools the Chatra team built but ships new features (Chatra itself does not anymore). Brevo Conversations Pro is roughly €13 per month vs Chatra's €41 per month Pro, with a free tier that covers unlimited contacts on basic chat. It also bundles Brevo's marketing platform (email, SMS, CRM, marketing automation) into the same account. For Chatra customers planning to migrate, Brevo Conversations is the lowest-friction path. Brevo Conversations product page.

Tidio, live chat plus AI chatbot

Tidio is one of the most-cited Chatra alternatives for SMB ecommerce and SaaS teams. The platform combines live chat, AI-powered chatbot (Lyro), email, Messenger, Instagram, and WhatsApp into a single inbox. Free plan covers 50 conversations per month with 10 seats. Paid Starter is $24.17 per workspace per month billed annually. Lyro AI is a separately priced add-on from $32.50 per month. Tidio review and comparisons.

Crisp Chat, multichannel inbox plus chatbot

Crisp Chat bundles live chat, an AI chatbot, multichannel messaging, co-browsing, and a help desk into one workspace. Free plan covers 2 seats. Paid tiers: Mini ($45 per workspace), Essentials ($95, AI chatbot unlocked), Plus ($295). Pick Crisp over Chatra if you want a richer multichannel inbox alongside chat. Crisp Chat review and comparisons.

LiveChat, polished pure live chat

LiveChat is the longest-running pure live chat platform in the category. Pricing (annual): Starter $19 per agent, Team $49, Business $79, Enterprise contact sales. ChatBot.com sold separately from $52/month. Pick LiveChat over Chatra for the cleanest pure-chat agent UX. LiveChat review and comparisons.

Olark, simple and customizable live chat

Olark is a focused, customizable live chat platform. Standard plan is $29 per agent per month with 14-day free trial. Pick Olark over Chatra if you want a clean website chat widget with no chatbot complexity. Olark review and comparisons.

Smartsupp, live chat with visitor recording

Smartsupp combines live chat, chatbots, and visitor session recording. Free plan covers unlimited agents but caps at 25 conversations per month. Standard plan is $20 per month annual. Pick Smartsupp over Chatra if you want visitor behavioral data alongside chat. Smartsupp review and comparisons.

JivoChat, multichannel chat plus phone

JivoChat bundles live chat, phone calling, and social media messaging. Free Basic plan available. Professional starts from $19 per agent per month. Pick JivoChat over Chatra if you need voice channel alongside chat. JivoChat review and comparisons.

Chaport, affordable live chat for SMBs

Chaport is the closest one-to-one Chatra competitor on the SMB side. Free plan covers 2 operators with unlimited chats and 60-day history. Pro plan from $29 per operator per month (annual). Unlimited plan from $99 per month. Chaport review and comparisons.

Userlike (now Lime Connect), WhatsApp and Messenger

Userlike rebranded to Lime Connect in 2026. Combines website live chat with native WhatsApp Business, Facebook Messenger, Telegram, and SMS. Free tier covers 1 operator and 1 widget. Team tier from approximately $100 per month. Userlike review and comparisons.

Formilla, live chat with AI chatbot

Formilla offers live chat plus an AI-powered chatbot, mobile chat, and visitor tracking. Free plan covers 1 agent. Premium plan from $24.99 per month, Professional $49.99, Growth $69.99. Formilla review and comparisons.

Best Chatra alternatives for helpdesk and ticketing

Chatra is chat-first, not helpdesk-first. The Chatra alternatives below are stronger picks if your team handles structured tickets at scale.

LiveAgent, multichannel helpdesk plus live chat

LiveAgent bundles live chat, email ticketing, a call center with IVR, knowledge base, and social channels (Facebook, Instagram, X, Telegram, WhatsApp, Viber) in a single helpdesk. Small Business is $15 per agent per month annual ($19 monthly), Medium $29, Large $49, Enterprise $69. AI Chatbot and AI Answer Assistant are included on every plan. 30-day free trial with no credit card. Pick LiveAgent over Chatra if you need ticketing plus voice plus chat in one tool with AI included on the entry tier. LiveAgent review and comparisons.

Freshdesk with Freddy AI, helpdesk for growing teams

Freshdesk by Freshworks is a popular email-first helpdesk with omnichannel ticketing, automations, SLA management, and the Freddy AI assistant. Growth from $19 per agent per month annual, Pro $55, Enterprise $89. 14-day free trial. Pick Freshdesk over Chatra if you need a real ticketing layer with SLA reporting and AI in the same platform. Freshdesk review and comparisons.

ProProfs Chat, affordable live chat with surveys

ProProfs Chat is the most-cited Chatra alternative in the proprofschat top-10 SERP. The platform bundles live chat with surveys, knowledge base, training, and project management at affordable per-operator pricing from $19.99 per operator at Team. 15-day free trial. Pick ProProfs over Chatra if you want chat plus survey and knowledge base in a single subscription. ProProfs Chat review and comparisons.

Zendesk, enterprise helpdesk and ticketing

Zendesk is the most-installed cloud helpdesk in the world. Support Team tier (ticketing only) is $19 per agent per month. Suite Team plan with live chat is $55 per agent per month annual, Suite Growth $89, Suite Professional from $115, Suite Enterprise from $169. Zendesk review and comparisons.

HelpScout, email-led shared inbox

HelpScout combines email-style ticketing, live chat (Beacon), knowledge base, and customer profiles in one tool. Free tier supports up to 5 users with 1 Inbox. Standard plan $25 per user, Plus $45, Pro $75. HelpScout review and comparisons.

Reamaze, ecommerce helpdesk and chat

Reamaze is built for ecommerce: live chat, email, social, SMS, and FAQ tools in one inbox with deep Shopify, BigCommerce, and Magento integrations. Basic plan $29 per user ($26.10 annual), Pro $49, Plus $69. Reamaze review and comparisons.

Front, shared inbox for support teams

Front turns email, chat, SMS, and social messages into a collaborative inbox. Starter plan $19 per seat per month annual (up to 10 users), Growth $59, Scale $99, Premier $229. Pick Front over Chatra for teams that live in email rather than chat. Front review and comparisons.

ClickDesk, live chat with voice and video

ClickDesk combines live chat, voice calls, and video calls. Free plan covers 10 chats per day. Paid plans from $9.99 per month. ClickDesk review and comparisons.

Best Chatra alternatives for AI chatbot

Chatra's chatbot is rule-based and lightweight. For richer AI chatbot capability, the Chatra alternatives below are the strongest picks.

Intercom, SaaS in-app messaging with Fin AI

Intercom bundles live chat, in-app messaging, AI assistant (Fin), product tours, and knowledge base. Essential is $29 per seat per month annual, Advanced is $85 (includes 20 lite seats), Expert is $132 (includes 50 lite seats). Fin AI is priced separately at $0.99 per resolved conversation. Intercom review and comparisons.

Chatfuel, Facebook Messenger and Instagram bots

Chatfuel is the leading no-code chatbot builder for Facebook Messenger, Instagram, and WhatsApp. 7-day free trial only. Paid plans from $39 per month at Fuely Super. Chatfuel review and comparisons.

Collect.chat, no-code conversational forms

Collect.chat replaces static contact forms with conversational chatbots. Free plan covers 50 responses per month; paid plans from $24 per month at Lite (500 responses). Collect.chat review and comparisons.

Best Chatra alternatives for ecommerce

Gorgias, Shopify-native customer support

Gorgias is the most-installed customer support platform in the Shopify App Store. Starter is $10 per month (monthly only, 50 tickets, 3 agents). Basic $60 monthly ($50 annual, 300 tickets), Pro $360 monthly ($300 annual, 2,000 tickets), Advanced $900 monthly ($750 annual, 5,000 tickets). AI Agent at $0.90 per interaction annual. Gorgias review and comparisons.

Best CRM-integrated Chatra alternatives

HubSpot Service Hub, CRM-first chat and support

HubSpot Service Hub combines live chat, ticketing, knowledge base, and customer feedback inside HubSpot's CRM. Free Tools tier available. Starter $20 per month with 1 Core Seat. Professional $100 per Service Seat, Enterprise $150. Pick HubSpot over Chatra if your team already runs HubSpot CRM. HubSpot review and comparisons.

Zoho SalesIQ, Zoho-stack live chat

Zoho SalesIQ is Zoho's live chat product with deep integration into Zoho CRM, Zoho Desk, and Zoho Campaigns. Free plan covers 3 operators. Basic plan from approximately $9 per operator per month annual. Zoho SalesIQ review and comparisons.

Respond.io, WhatsApp-first messaging support

Respond.io is built around WhatsApp Business, Messenger, Instagram, Telegram, and SMS. Free 7-day trial. Paid plans start from $79 per month at Starter. Respond.io review and comparisons.

Best free Chatra alternatives

Chatra's free plan caps at 1 agent. The free Chatra alternatives below offer more generous free tiers.

Tawk.to, free unlimited live chat

Tawk.to is the most-installed free Chatra alternative, fully free, unlimited agents, unlimited chat history. Paid add-ons include $29 per month annual to remove branding, $1 per hour for hired chat agents. Tawk.to review and comparisons.

HubSpot Service Hub Free

The free tier of HubSpot Service Hub includes live chat, ticketing, and a free CRM with unlimited agents. HubSpot review and comparisons.

Chaport Free

Chaport Free covers 2 operators with unlimited chats and 60-day history. Chaport review and comparisons.

How to pick the right Chatra alternative

Use the framework below to narrow 22 options to one in under 30 minutes.

Step 1: Define the job your tool needs to do

Pure live chat widget (Chatra's home turf)? Live chat plus AI chatbot? Helpdesk with structured ticketing? Ecommerce-store assistant? CRM-integrated chat? Each job-to-be-done filters the list of Chatra alternatives in half.

Step 2: Pick your pricing model

Per-agent (Chatra, LiveChat, Olark, JivoChat): scales with team size. Per-workspace (Tidio, Crisp Chat, Chaport): flat-fee predictability. Free (Tawk.to, HubSpot Free, Chaport Free, Zoho SalesIQ Free, HelpScout Free): no spend to start.

Step 3: List the channels you actually need

Just website chat: Olark, Chaport, LiveChat, Chatra itself. Website + email: HelpScout, Front. Website + WhatsApp/Messenger: Userlike, Respond.io, Crisp Chat. Website + Shopify orders: Gorgias, Reamaze.

Step 4: Match team size to plan

Solo (1-2 agents): Chatra Free, Tawk.to, Tidio Free, Chaport Free. SMB (3-15): Crisp Chat Mini, Tidio Starter, JivoChat Professional, Chaport Pro, Smartsupp Standard. Mid-market (15-50): Zendesk Suite Team, HelpScout Plus, Intercom Advanced. Enterprise (50+): Zendesk Enterprise, Intercom Expert, Front Premier.

Step 5: Pilot two finalists for 14 days

Almost every Chatra alternative offers a free tier or trial. Pilot the top two finalists side by side and pick the one that wins on workflow, integration depth, and price as a function of features.

What Chatra does well, the reference

To compare Chatra alternatives fairly, here is a recap of what Chatra does well. Chatra is a clean, affordable live chat platform with chatbot automation, typing insights, group chats, visitor monitoring, and offline messaging. It integrates with WordPress, Shopify, CRM tools, Email, and Slack.

Chatra strengths

• Clean live chat UX. Chatra is widely cited for ease of use and clean agent interface.
• Real free tier. Free plan covers 1 agent with essential chat features and offline messaging.
• Typing insights. Agents see what visitors are typing before they hit send, enabling faster response prep.
• Group chats. Multiple agents can join the same conversation for complex issues.
• Solid Shopify and WordPress integrations. Easy install for ecommerce and content sites.

Chatra pricing recap

• Free plan: 1 agent, essential chat features, offline messaging.
• Pro plan: starts from around $19 per agent per month (verify on chatra.com), with typing insights, automated chatbots, real-time visitor monitoring, and team chat. Pricing is subject to change, see Chatra's pricing page for current rates.

Chatra pros and cons

Pros: easy-to-use interface, free tier real entry point, typing insights, group chats, solid Shopify and WordPress integrations, mobile apps for iOS and Android.

Cons: free plan caps at 1 agent, chatbot is rule-based and lightweight compared to AI-first alternatives, multichannel inbox is shallower than Crisp Chat or Respond.io, no native helpdesk module for structured ticketing, ecommerce workflows are not as deep as Gorgias or Reamaze.

Chatra alternatives FAQ

For the broader chat landscape, see our guides on the best live chat platforms, Crisp Chat alternatives, Tidio alternatives, LiveChat alternatives, and HelpScout alternatives.