WhatsApp chatbot template
A WhatsApp chatbot template with ready flows for FAQs, lead capture, order tracking, appointments and broadcasts. Built with Chatim, this template runs on the WhatsApp Business API with a verified profile and a shared team inbox, so a small team can answer thousands of WhatsApp messages a month without scaling headcount.
How a Chatim WhatsApp bot supports the customer journey
WhatsApp is the default messaging app for billions of customers. A WhatsApp chatbot template lets a small team show up on that channel without rebuilding their whole stack. Use this template as a starting point and tailor the flows, broadcasts and handoff rules to your business.
WhatsApp Business API ready out of the box
A WhatsApp chatbot template is only useful if it actually runs on WhatsApp. Chatim ships with WhatsApp Business API setup, a verified business profile and a working number, so the template starts answering customer messages the moment you connect your account, no developer work in the middle.
Pre-built flows for the jobs WhatsApp does best
The template ships with ready conversation flows for the work WhatsApp customers actually expect: FAQs, lead capture, order tracking, appointment booking and customer support. Mix and match the flows, change the questions and copy, and launch a tailored WhatsApp chatbot in an afternoon.
Broadcast and proactive WhatsApp messages
Send WhatsApp broadcasts for product launches, shipping updates, appointment reminders and abandoned-cart nudges. The chatbot template handles opt-in capture, template messages and replies, so a broadcast turns into a real conversation instead of a one-way blast that customers ignore.
Shared team inbox for WhatsApp chats
Every WhatsApp conversation lands in a shared Chatim inbox where multiple agents can pick up a chat, transfer it to a teammate and add internal notes. The chatbot handles routine messages on its own and hands the complex ones to a human with the full WhatsApp chat history attached.
Click-to-chat and WhatsApp QR codes
Drop a click-to-chat button on your website, a wa.me link in your bio and a WhatsApp QR code on store windows, flyers and packaging. Customers reach your WhatsApp chatbot in one tap or one scan, and every conversation lands in the same Chatim inbox with full context.
Multilingual WhatsApp conversations
WhatsApp is the default messaging app in Latin America, Europe, the Middle East and Asia. The same WhatsApp chatbot template replies in English, Spanish, Portuguese, French, German, Arabic and more, so a global customer base reaches a fluent assistant on the channel they already use every day.
CRM and e-commerce integrations
The Chatim WhatsApp chatbot template plugs into HubSpot, Salesforce, Shopify, WooCommerce and your help desk through native connectors and Zapier. WhatsApp leads land in the right pipeline, order events trigger WhatsApp messages and support tickets carry the chat history end to end.
Analytics for the WhatsApp channel
Track WhatsApp conversations, response time, deflection rate, sales attributed to chat and customer satisfaction in one dashboard. See which click-to-chat entry points and which flows actually drive revenue, and double down on the WhatsApp campaigns that work.
Most businesses get WhatsApp wrong the same way. They turn on a WhatsApp Business number, post it on the website and watch the inbox melt down inside a week. A WhatsApp chatbot template fixes that. It picks up every message in seconds, answers the repetitive questions on its own and hands the ones that need a person to a real agent with full chat history. Here is how one customer message flows through Chatim from a click-to-chat button to a closed conversation.
Behind that flow the WhatsApp chatbot template runs on the WhatsApp Business API. Chatim handles the API connection, the verified business profile, the message templates and the opt-in records, so the template is ready to send outbound WhatsApp messages on day one. Your team only edits the parts that are specific to the business: the welcome message, the FAQ answers, the order-tracking handoff and the broadcast schedule.
The shared inbox side matters too. Every WhatsApp conversation the bot escalates lands in the Chatim team inbox, where multiple agents can pick up chats, transfer conversations and add internal notes. The customer never sees the seam between the chatbot and the human, and your team never juggles a personal phone with the WhatsApp desktop app open in the background.
Pair this WhatsApp chatbot template with the rest of your stack. The dedicated WhatsApp live chat product covers the underlying channel: setup, inbox and team routing. The FAQ chatbot template and lead generation chatbot template are good companions when you want a deeper version of either flow inside the same WhatsApp number. Browse the full set of Chatim chatbot templates for cross-industry flows you can run on WhatsApp, Messenger, your website or all three.
Frequently Asked Questions
Everything you need to know about Chatim
- What is a WhatsApp chatbot template?
- A WhatsApp chatbot template is a ready-made conversation flow you can run on the WhatsApp Business API: a starter script with pre-built logic for FAQs, lead capture, order tracking, appointments and basic support. You connect your WhatsApp Business number, change the copy and questions to match your business, and start replying to customers on WhatsApp without building a bot from scratch.
- How is the WhatsApp template different from the Chatim WhatsApp live chat product?
- The Chatim WhatsApp live chat product is the channel itself: the WhatsApp Business API connection, the verified profile, the shared team inbox and the routing rules. The WhatsApp chatbot template is a starter flow that runs inside that channel for a specific job (FAQs, lead capture, order tracking and so on). Most teams turn on the channel first, then drop in one of these templates to launch a working bot the same day.
- Do I need WhatsApp Business API access to use the template?
- Yes. WhatsApp chatbots run on the WhatsApp Business API, which Chatim helps you set up as part of onboarding. You bring the phone number you want to use, verify your business with Meta and connect it to Chatim. After that, the chatbot template is yours to tailor and the same WhatsApp inbox is available to every agent on your team.
- Is the Chatim WhatsApp chatbot template free to use?
- Yes. The Chatim WhatsApp template is available on the free plan, with unlimited chats inside Chatim and the core automation features. Meta charges its own per-conversation fee for outbound WhatsApp messages, which is independent of Chatim pricing. Paid Chatim plans add richer analytics, more integrations and higher message volumes for high-traffic accounts.
With a Chatim WhatsApp chatbot template you can turn the channel your customers already use into a steady stream of qualified leads, faster support and proactive WhatsApp campaigns. Start free and tailor the bot to your business, your audience and your team.