Review collection chatbot template
A chatbot template focused on public review collection. It asks customers for a review at the right moment, nudges high ratings toward Google, Yelp and Trustpilot, and routes low ratings to your team for private recovery before they ever go public. Built with Chatim, it runs 24/7 on your website, Messenger, email and SMS.
How a Chatim review chatbot lifts your response rate
Review chatbots ask at the moment a customer is most likely to answer, take one tap to start and follow up on their own. Use this template as a starting point for your review workflow and tailor it to your channels, platforms and brand voice.
Catch reviews at the right moment
Trigger the chatbot after a purchase, a chat ends, a service is delivered or a delivery is confirmed. The chatbot asks while the experience is fresh and feedback is honest.
One-tap rating, optional comment
Customers tap a star rating directly inside the chat. The chatbot opens a short comment field for anyone who wants to add detail and skips it for the people who don't.
Publish to Google, Yelp, Trustpilot or your store
For happy customers, the chatbot offers a one-click deep link to leave a public review on Google, Yelp, Trustpilot or your product page. Some chatbots can also pre-fill the rating to remove friction.
Follow up with non-responders
Send a gentle reminder a few days later for customers who did not respond. The chatbot keeps the wording short and friendly so it nudges without nagging.
Route low ratings to your team
When a customer rates two stars or fewer, the chatbot routes the chat to private feedback instead of pushing for a public review. Your team gets a chance to recover the customer before the review lands online.
Multi-channel coverage
Run the same review chatbot across your website widget, Facebook Messenger, email and SMS. Customer conversations and ratings sync to one inbox so nothing slips.
Surveys, CSAT and NPS
Pair the review chatbot with structured surveys: CSAT after each support chat, NPS quarterly, free-text fields when you want narrative feedback from customers. All ratings live in one place.
Analytics dashboard
Track response rate, average rating, sentiment and trends over time from one dashboard. Spot dips early and tie ratings back to the customer interaction that caused them.
Most businesses get fewer reviews than they deserve. The reason is friction: by the time a customer is asked, the experience has faded, the link is hard to find and the form is too long. A review chatbot fixes all three. It asks at the right moment, takes one tap to start and finishes the chat in seconds. Here is how a single review request flows through Chatim, from the trigger event to the outcome that closes the loop.
Behind that flow the chatbot handles the unglamorous parts: deduplicating requests so the same customer is not asked twice, tagging conversations by source channel and feeding ratings into your dashboard alongside CSAT and NPS data. With automation, your team stops chasing reviews manually and starts learning from the feedback that comes in. Modern chatbots also handle multilingual support out of the box, so a review request goes out in the customer's language without extra setup.
The platform side matters too. Chatim review chatbots integrate with Google Business Profile, Yelp, Trustpilot and your own product pages, so the chat ends with a single tap on the right platform. Workflows can branch by channel, language or rating, and you can A/B test the wording of the ask to see what lifts response rate the most. Conversational AI handles common follow-up questions like "How do I edit my review?" without bouncing the customer to a human.
Pair this template with the rest of your stack. For internal score-based feedback (CSAT, NPS, post-purchase surveys) that stays inside your team rather than going public, see the dedicated customer feedback chatbot template. Browse other Chatim chatbot templates for lead capture, online store flows or customer support. For deeper reading, see our guide to collecting customer feedback and the ultimate guide to product reviews and top review websites.
Frequently Asked Questions
Everything you need to know about Chatim
- How does a chatbot help collect more reviews?
- A chatbot asks at the moment a customer is most likely to respond, right after a purchase or a positive chat. It removes the friction of finding the review form, lets people rate with a single tap, and follows up with anyone who did not respond. Most teams see two to three times more responses than email-only review requests.
- When should the chatbot ask customers for a review?
- The best moment is right after a positive experience: order delivered, support chat resolved, service completed. The chatbot can also schedule a follow-up a few days later for non-responders. Avoid asking during open issues, mid-checkout or before a customer has actually used the product.
- Can the chatbot post reviews to Google, Yelp or Trustpilot?
- Yes. For high ratings the chatbot offers a one-click deep link to the platform of your choice (Google Business Profile, Yelp, Trustpilot, app stores or your own product page). Some platforms allow a pre-filled rating, others require the customer to log in and confirm. The chatbot picks the right flow per platform.
- Is the review chatbot free to use?
- Chatim offers a free plan that includes the review chatbot template, unlimited chats and basic automation. Paid plans unlock advanced features like richer analytics, additional integrations and higher message volumes for high-traffic stores.
With a Chatim review chatbot template you can ask at the right moment, lift your response rate and turn ratings into action. Start free and customize the chatbot to your brand, channels and review platforms.