Question 1

What is included in the free plan?

Accepted Answer

The free plan includes basic live chat functionality, chatbot flow with standard blocks, and a contact button for one user. It's perfect for small websites or businesses just getting started with customer engagement.

Question 2

What is Chatim AI?

Accepted Answer

Chatim AI uses artificial intelligence to automatically respond to your customers' questions. It's included starting from the Pro plan with up to 200 AI conversations per month, and up to 500 on Ultimate. Actual numbers depend on your knowledge base size and conversation length.

Question 3

Can I upgrade or downgrade my plan at any time?

Accepted Answer

Yes, you can upgrade or downgrade your plan at any time. Changes will be applied to your next billing cycle.

Question 4

How long is the free trial?

Accepted Answer

We offer a 14-day free trial for our paid plans, allowing you to explore all features before making a commitment.

Question 5

Do I need a credit card to sign up?

Accepted Answer

No, you don't need a credit card to sign up for the free plan or to start a free trial of our paid plans.

Question 6

What happens when my trial ends?

Accepted Answer

When your trial ends, you can choose to subscribe to a paid plan or your account will automatically downgrade to the free plan.

Question 7

Does 'White Label' mean I can remove the Chatim logo?

Accepted Answer

Yes! On the Ultimate plan you can remove the Chatim logo and link completely.

Question 8

What's the difference between the plans?

Accepted Answer

Free gives you basic live chat and chatbot flow for a single user. Starter ($9/mo) adds team access, email notifications for new chats and leads, and custom branding. Pro includes Chatim AI (up to 200 conversations), premium blocks, integrations, and JavaScript SDK. Ultimate adds up to 500 AI conversations, advanced reporting, API access, white label, a dedicated account manager, and 24/7 priority support.

Features
	Free $0/month	Starter $9/month	Most Popular Pro $29/month	Ultimate $59/month
Live Chats	Included in Free	Included in Starter	Included in Pro	Included in Ultimate
Chatbot Flow	Included in Free	Included in Starter	Included in Pro	Included in Ultimate
Contact Button	Included in Free	Included in Starter	Included in Pro	Included in Ultimate
Team access	Not included in Free	Included in Starter	Included in Pro	Included in Ultimate
Email notifications	Not included in Free	Included in Starter	Included in Pro	Included in Ultimate
Custom branding	Not included in Free	Included in Starter	Included in Pro	Included in Ultimate
Chatim AI	Not included in Free	Not included in Starter	Up to 200 conversations	Up to 500 conversations
Slack Integration	Not included in Free	Not included in Starter	Included in Pro	Included in Ultimate
Premium Blocks	Not included in Free	Not included in Starter	Included in Pro	Included in Ultimate
JavaScript SDK	Not included in Free	Not included in Starter	Included in Pro	Included in Ultimate
Integrations	Not included in Free	Not included in Starter	Included in Pro	Included in Ultimate
Advanced reporting	Not included in Free	Not included in Starter	Not included in Pro	Included in Ultimate
White label	Not included in Free	Not included in Starter	Not included in Pro	Included in Ultimate
API access	Not included in Free	Not included in Starter	Not included in Pro	Included in Ultimate
Dedicated Support	Not included in Free	Not included in Starter	Not included in Pro	Included in Ultimate
Account Manager	Not included in Free	Not included in Starter	Not included in Pro	Included in Ultimate

Unlimited Chats. Unlimited Team Members. Flat Price.

Chatim gives you unlimited live chat, chatbot flow capacity, and unlimited team members for one low price. Say goodbye to per-interaction and per-seat fees.

Free

Starter

Pro

Ultimate

See how much you save with Chatim

Frequently Asked Questions

Chatim live chat with chatbot automation