Question 1

What is included in the free plan?

Accepted Answer

The free plan includes basic live chat functionality, chatbot capabilities, and analytics for one user. It's perfect for small websites or businesses just getting started with customer engagement.

Question 2

Can I upgrade or downgrade my plan at any time?

Accepted Answer

Yes, you can upgrade or downgrade your plan at any time. Changes will be applied to your next billing cycle.

Question 3

How long is the free trial?

Accepted Answer

We offer a 30-day free trial for our Pro and Ultimate plans, allowing you to explore all features before making a commitment.

Question 4

Do I need a credit card to sign up?

Accepted Answer

No, you don't need a credit card to sign up for the free plan or to start a free trial of our paid plans.

Question 5

What happens when my trial ends?

Accepted Answer

When your trial ends, you can choose to subscribe to a paid plan or your account will automatically downgrade to the free plan.

Question 6

Does 'White Label' mean I can remove the Chatim logo?

Accepted Answer

Yes! On the Ultimate plan you can remove the Chatim logo and link completely.

Question 7

Really? Unlimited agents for $19?

Accepted Answer

Yes. We believe you shouldn't be punished for growing your team. Most competitors charge per seat, but we charge for the platform value.

Question 8

What's the difference between Pro and Ultimate?

Accepted Answer

The Ultimate plan includes everything in Pro plus API access, a dedicated account manager, and 24/7 priority live support. It's ideal for larger teams and enterprises that need premium support and advanced integrations.

Features
	Free	Most Popular Pro	Ultimate
Price	$0/month	$19/month	$49/month
Agents / Seats	1 seat	Unlimited	Unlimited
Live Chats	Unlimited	Unlimited	Unlimited
Chatbot Flow	50 chats	Unlimited	Unlimited
Contact Button	Included in Free	Included in Pro	Included in Ultimate
JavaScript SDK	Not included in Free	Included in Pro	Included in Ultimate
Custom branding	Not included in Free	Included in Pro	Included in Ultimate
Advanced reporting	Not included in Free	Included in Pro	Included in Ultimate
Integrations	Not included in Free	Included in Pro	Included in Ultimate
White label	Not included in Free	Not included in Pro	Included in Ultimate
API access	Not included in Free	Not included in Pro	Included in Ultimate
Dedicated Support	Not included in Free	Standard Priority	24/7 Priority Live Support
Account Manager	Not included in Free	Not included in Pro	Included in Ultimate

Unlimited Agents. Unlimited Chats. Flat Price.

Chatim gives you unlimited live chat and chatbot flow capacity for one low price. Say goodbye to per-seat and per-interaction fees.

Free

Pro

Ultimate

See how much you save with Chatim

FAQ

Chatim live chat with chatbot automation

Generate more leads and enhance customer interaction using live chat software with chatbot automation.