ManyChat review 2024: Alternatives, Pros and Cons, Pricing, Features, competitors

ManyChat is a widely known chat marketing solution and is regarded as one of the best in the industry. It can be used to drive sales and pursue automation. But maybe for some reason you don't like it? That's why it's a good idea to try and find a ManyChat alternative. Thankfully, there's no shortage of options for finding great ManyChat alternatives in 2024. It always comes down to knowing what you need, what you are looking for, and the most prevalent features here.

If you have a direct-to-consumer brand, you need a good omnichannel platform to deliver exceptional value and comprehensive assistance to your customers. ManyChat is a powerful tool in this niche, and it stands out in terms of effectiveness, value, and quality. The best part about using ManyChat is that it helps automate conversations. Plus, if you check ManyChat reviews, you can see that the app is extremely popular, and it continues to stand the test of time by adding new features.

Every ManyChat review showcases the true focus of this tool, which is chat marketing. The idea here is that you can manage a very high volume of messages. But at the same time, you can have a personalized approach for everyone. It's a great and very cohesive system, one that can make it easier to connect with every client you want. At the same time, you can still redirect any complex tasks to your team without having to pressure them with every interaction.

Moreover, before you look for any ManyChat alternative, you should note that this app is multichannel. That means it will work on multiple platforms, in particular Facebook Messenger, SMS, WhatsApp and Instagram. Having a system that you can use here is great, and it shows why the ManyChat app has become very popular. That's because the ManyChat software can be fully adapted to your requirements. Plus, customers don't have to worry about a personalized approach, either.

How does ManyChat work?

How ManyChat works is quite simple; like many other ManyChat alternatives, this tool comes with a drag-and-drop interface. You can start creating any chatbot flow and modify it as you go along. Another advantage is that with this tool, you won't have a problem managing queries and running marketing campaigns.

There are also ManyChat integrations with some of the most popular business tools. That means it becomes very easy to create a great workflow, and it's fully adapted to your business. Some ManyChat alternatives do that, others less so. But in general, once you have the ManyChat login set up, you can start creating a custom approach to the process. You can have a different set of settings for every system, and it certainly adds to the experience, overall.

What are the key benefits of ManyChat?

Once you check the ManyChat status and its unique ManyChat support system, it's a good idea to see why you want to use this app. Thankfully, it's one of the best ways to create automated chatbot flows quickly. In addition, the multichannel support is very comprehensive and adjustable as well. The fact that you also have a visual flow builder is handy, too. The ManyChat chat experience doesn't have to be the same for everyone.

Some ManyChat alternatives will have features unique to certain niches. But in this case, you have very good integrations and also AI assistance. They also have templates, so even if you're newer to this, you will still have access to a great result and a powerful experience. That's exciting and a clear indicator that you can obtain the desired outcome. Plus, you have the ManyChat helpdesk just in case you need assistance.

We should also note the fact that we have ManyChat Shopify and ManyChat WordPress integration too. Since these are two of the major platforms where people would use this tool, it's great to see that you get complete support and help. Some ManyChat competitors will provide this, but not all of them do, so it certainly helps if you study everything and adapt accordingly.

ManyChat pricing

Before we talk about ManyChat pros and cons, it's a good idea to know how much this platform will cost. One of the core benefits of ManyChat is that it has a free package. Even if it's limited, ManyChat still delivers quite a bit of value if you sign up for them. With the free package, you have access to Instagram, Facebook, and WhatsApp, and paid packages give you SMS and email support, too. The free package can also automate conversations, acquire new customers, and segment your contracts.

As you continue with paid packages, you also have advanced campaigns, unlimited contacts, performance optimization, integration, and onboarding for your team. They also have strategic recommendations, a guided experience, and even automation. It's up to you to see what package fits your requirements the most, and then you can pick accordingly. That's going to help save time while eliminating any possible downsides.

If you want to access the Pro program, it costs you $15 a month, but it does scale with the number of contacts. The more contacts you have, the more you will have to pay. That's how most of these programs will go, but it's certainly well worth considering those. For extra features, you have the Elite package. Elite comes with a custom price based on your needs, and it's fully adjustable depending on what you want from the service.

Should you sign up for free or go for the Pro version?

For a lot of companies, the Pro version is the ideal ManyChat chatbot pricing. But you can go the Enterprise route, in case you need more features. All of them will be great, depending on what you need.

ManyChat free plan is a solid place where you can get started. The fact that you can also browse ManyChat competitors and see where you get the best value will come in handy, too. Testing the ManyChat chat app is still a great starting point and then you can decide based on all the other factors.

What are the ManyChat pros and cons?

Like any other platform, ManyChat definitely has its fair share of pros and cons. It's important to understand what you are getting into with this type of tool, and generally, it's a solid option. Of course, it has its drawbacks, but for the most part, you will get a pretty impressive result based on what you pay. We also have to remember that there is a ManyChat free version to test things out. Unlike other tools, you are not forced into paying for stuff, and that's very helpful!

Pros

• ManyChat has a very good interface, one of the best within this niche. It's still really easy to use and offers personalization options.
• It's possible to create automated conversations quickly, and you're also getting tremendous customer support every single time.
• The app is versatile, and it can work for a multitude of different niches, hence its flexibility and quality.
• You have access to multiple integration options, along with a solid return on investment and great value for money.
• ManyChat comes with great lead generation systems and improvements when it comes to the engagement process.
• Unlike other tools, ManyChat has a very good AI system, and it works incredibly well. It also offers you the ability to do visual customization without the need to know programming.

Cons

• The free plan, while useful, is limited. It can still give you an insight into how ManyChat fits your overall requirements, and it's still bringing in a nice value for money.
• Some users report that automation can prove to be challenging for beginners.
• Some users report that managing how much you will pay in pro version can be hard.

How complex is the ManyChat chatbot?

The ManyChat chatbot can be very easy to create, and the best part is that you can choose what features need to be added. You can have emojis, galleries, attachments, video and audio support, email validation, quick replies, and many others. The automation element adds an extra layer of complexity and features while still ensuring that you're getting the very best results and experience every single time. On top of that, it's rather simple to automate and adapt while being very cohesive and powerful.

ManyChat alternatives you can use

ManyChat is a good tool to use, but there are a variety of ManyChat alternatives to try out as well. That's the great thing here: you can find a solid option based on the features you want from it. Thankfully, there's no shortage of alternatives, and some of them have their features and benefits that you can check out.

Chatim

When we compare ManyChat vs. Chatim, we see that Chatim is all about lead generation and customer interaction. You will appreciate the clean, custom design that's easy to adapt to your requirements. The installation process is seamless and better than many of the other options available at this time. Chatim also has integrations and templates, so it's certainly something you want to check out in no time. Chatim free plan has a lot features, and the paid plan doesn't limit you on amount of leads or contacts.

Intercom

If you want a very effective, seamless, and easy-to-use ManyChat alternative, you can try Intercom. They do a very good job of adding sales enablement and various helpdesk solutions. Moreover, you can create custom surveys to acquire customer feedback. And they go even further because they integrate lead qualification tools.

With Intercom, you have very good customization features and a team inbox tool. That being said, Intercom can be a bit on the expensive side and can have a steeper learning curve. Yet the integrations are great, and you can easily improve the customer experience as well. Certainly one of those solutions worth a look.

Olark

Another ManyChat alternative that can be rather viable is Olark. It's actually one of the least expensive options on the market. Yet it still has reliability, like a ticketing system, automated chats, and everything in between. But the thing that truly makes it shine is the imagery, impressive interface and marketing functions. They also do a very good job of chat transferring and integrate very well with a platform like MailChimp. They also have great chatbots you can use.

HubSpot

Their CMS is good because you can use it in combination with the other HubSpot products. It's that integration that provides the marketing benefit you would expect from such a platform. And on top of that, you have a dedicated native search engine that helps you find the right content. There's also a file manager and other great things.

On top of that, you can start connecting your store and you can provide impressive chatbot solutions without making things too complex. That being said, it can be expensive to go for the more complex plans. But even for beginners, it can be a solid option to consider, especially if you are very serious about high-quality, professional ManyChat alternatives.

FreshWorks

With FreshWorks, you have a very good suite of sales enablement and automation tools. The entire focus of this app is to help with sales automation, and also customer service. You can use FreshWorks as a way to acquire customer insights, but also for lead nurturing and a vast array of other things. They even have a dedicated FreshDesk platform for customer service, and this has chat, email and phone support.

When you want a ManyChat alternative that focuses on sales, FreshWorks is certainly a great contender. The thing we like the most here is they are bringing analytical and forecasting tools. FreshWorks is a solid option to consider, especially if you want a comprehensive suite that you can use at any given time with great success.

Birdeye

Their SaaS solution is meant to bring you the regular CRM features, but it also focuses a lot on lead nurturing. Like a lot of other tools, Birdeye does a very good job at integrating social media messaging, but also live chat, surveys and even a dedicated helpdesk ticketing system. From that perspective, it's one of the top ManyChat alternatives and a very comprehensive one at that.

Like a lot of other tools in this list, this one stands out with the extensive analytics. However, Birdeye also has its chatbot that does an excellent job at being easy to adjust and fully customizable. Yet, at the same time, you also have customer surveys. Prices are a bit on the higher side, but the value you are getting for your money here is rather impressive. And that's why you have to check it out for yourself, because this is an extraordinary option for anyone, regardless of their niche.

Gorgias

Gorgias blends helpdesk and customer service features in a very cohesive and professional tool. It's made to be a utility-rich product with a very good interface and incredible customization. Yes, it is quite expensive when compared to other similar tools. But in general, you get a very good value for your money, along with some nifty features.

One of the things that we like the most about Gorgias is its unique social media sentiment analysis tool. They also integrate comprehensive analytics from a marketing standpoint. If you want to integrate it with Magento or Shopify, they have very good integration systems in place. For the most part, we think that Gorgias is ideal for e-commerce, but it might very well be useful for a variety of other industries. There's certainly tons of value to it, and in general, it's one of the better tools for you to check out.

LiveChat

LiveChat is a tool that has been around for a long time and a comprehensive ManyChat alternative. With that being said, it does have a very good combination of CRM and live chat. Not only that, but it also helps you communicate with customers in a very effective manner. In addition, the user interface is very simple, and the no-code approach certainly makes it friendly for beginners.

On top of that, we like the fact that it's very effective, even for a solo professional. It's not as complex as other alternatives to ManyChat, but it's well worth using. The fact that you get WhatsApp and Slack integration is a solid option to keep in mind.

Zendesk

Zendesk is known for its comprehensive customer support services and very detailed solutions. What truly makes them stand out is the ticket management, escalation, and conflict resolution systems. The value itself is exceptional, and you will appreciate the unique quality and attention to detail. Not only that but there are chatbots available for this ManyChat alternative as well.

Zendesk is a multichannel solution, so it does provide complex features and benefits. It's also very smooth, and the ability to access so many benefits is what sets it all apart. They also integrate very well with Microsoft Teams and Salesforce. It's one of the most powerful alternatives to ManyChat and quite affordable.

Tidio

Tidio is a very good option to keep in mind if you want live chat and a chatbot. The great thing to analyze here is the fact that you can easily create your chatbot very fast and without any hassle. They even go the extra mile to make sure that you have non-stop chatbot support. When it comes to integrations, they do integrate with Zapier, Instagram, Facebook Messenger and also WordPress and Shopify. 

Unlike other tools, it's also beginner-friendly, so you don't really need any technical expertise. The fact that you can get started with over 40 chatbot templates is great. You don't need any knowledge in this field, you can customize templates and get started that way without any hassle. Some conversational AI chatbots are also available, which is a great thing to have.

Customers.ai

With this particular tool you have omnichannel chat messaging. That means you can easily connect with customers via a multitude of channels in order to automate sales and marketing. You can also have live chat assistance and many other benefits. That being said, you also have a free option to check out before you pay any money. Keep in mind that Customers.ai can get a bit expensive when you go for the more complex features.

Landbot

Landbot is a great chatbot platform that makes it easy for you to transform landing pages into an amazing conversational experience. Not only that, but the great thing about it is that Landbot gives you data syncing to various APIs. The advantage of Landbot is that it has SMS and conversational marketing while also being extremely easy to customize to your requirements. They also have voice assistants, SMS, and other amazing solutions you can use anytime.

SendPulse

One of the most interesting ManyChat alternatives right now comes in the form of SendPulse. It's a very good integrated messaging platform. You can use it for multichannel marketing automation, but you can also do email and SMS campaigns, which is a very useful thing. The main strength of this ManyChat alternative is that it has SMS marketing features more complex than ManyChat, but also email and social media marketing.

Drift

Drift is a platform designed for conversational marketing and sales. It can easily be connected to the website visitors, and you can start answering questions and collaborate with your team. All of that helps deliver a more cohesive customer experience, especially regarding customer service.

Conclusion

All of these are incredible tools if you want proper, easy-to-use ManyChat alternatives in 2024. All you need to do is narrow down the type of features you need and what you expect from a tool in this niche. Thankfully, the apps and platforms on this list are powerful and full of amazing solutions that fit your needs. We highly recommend checking out these tools as you narrow down the best ones to fit your needs!