Best WordPress Chatbot and Live Chat Plugins for Your Website in 2024?

Best WordPress Chatbot and Live Chat Plugins for Your Website in 2024?

Using a WordPress Chatbot is a great idea for any business since it can lead to better ways of connecting with clients. There's no denying that every business that sells online should have live chat support. That's why finding the best live chat plugin for WordPress is a very good idea. Not only will it allow you to serve customers and solve their problems, but it's also effective and comprehensive. That being said, you do want to make sure that you assist your customers as much as possible.

What is the role of a WordPress Chatbot?

A chatbot for WordPress is basically a system that adds live chat features to WordPress. The benefit is that it can assist your clients whenever they need help and support. Instead of sending a ticket and waiting hours or even more than a day sometimes, customers receive assistance in real-time. Aside from customer support, a live chat plugin for WordPress can be extremely useful for lead generation and customer service as well.

When you add live chat on WordPress, the main focus is to use a plugin you can rely on. Since these are third party plugins, you always want to work with a developer that you trust. Making sure you use the right plugin and that you implement it accordingly can indeed make a huge difference.

How to add live chat on WordPress?

The great thing about WordPress is that it's already a solid platform to start with. However, it only gets better with the use of plugins. The idea of using top chatbot plugins for WordPress is not that scary since most of these plugins are extremely easy to install. Plus, there's a vast array of live chat plugins you can use for WordPress. It's up to you to select the right one that fits your needs.

In regards to the installation process, it will vary based on the chatbot system you want to use. But normally, you will go through the following steps:

  • Enter the Admin dashboard in WordPress and select the Plugins menu.
  • Here you want to press Add New and search for the desired live chat plugin you want.
  • You can activate the live chat plugin via the Plugins menu in WordPress after you install it automatically.
  • Now, you can click on the desired live chat plugin's menu on the left.
  • You will need to login to that platform, and that's it.

What's very helpful when it comes to installing a live chat system in WordPress is that you can do that very quickly and with ease. Another benefit is that you can adjust and implement everything cohesively while still customizing everything accordingly.

How can you choose the best WordPress live chat plugin?

If you want to use a WordPress chat support plugin, what you will notice is that there are lots of those tools available. It does make you wonder how you can make the right selection and which is the better tool to focus on here. Obviously, it comes down to the features and benefits provided to the user. Some of the things that you should be looking for include:

  • How easy to use is the interface? You always want to have a very good interface available, because it will help provide an excellent way for you to connect with customers and vice-versa.
  • Automation features can go a long way because they can save time while also making the experience better for your customers.
  • Speaking of that, self-service options can be extremely powerful, effective and easy to adjust to your requirements as well.
  • Does the plugin offer analytics and reporting? Ideally, you want to have access to this type of stuff because it will help quite a lot while eliminating a lot of potential issues that can arise.
  • Of course, there should be some customer assistance and support, if possible. While that's not mandatory, it certainly comes in handy to have this type of stuff available whenever it's possible.

The best WP live chat plugins and chatbots you can use

Intercom

Intercom is a great live chat plugin for WordPress, and it comes with a great CRM, all-in-one system. You have custom automation and chat workflow. It also integrates with Facebook, and it offers automated lead qualification. It's even possible to see performance dashboards for the support team as well, something that's very good for any business.

Pure Chat

Pure Chat is known for offering a very good chatbot experience for WordPress, and the main appeal is that it allows you to access SMS notifications. You also have things like chat history transcripts, trigger-based alerts, canned responses and all kinds of other helpful features. To make things even better, they also come with a mobile set of tools as well, for both Android and iOS. All in all, Pure Chat does an excellent job at delivering stellar live chat solutions, and it's extremely powerful.

Tidio

Tidio is one of the best solutions available if you need a great live chat plugin for WordPress. It has great customization, a plethora of impressive features, more than 2 dozen chatbot templates, and there's a no code chatbot builder included. They even added 16 chat triggers, along with NLP and AI chatbots. All of that, combined with the ease of installation and mobile apps, do recommend it as one of the top tier solutions right now for a WordPress chatbot. Our blog post about Tidio

HubSpot

HubSpot is widely known for its whole-in-one marketing solutions. And they do not disappoint here either. The WordPress plugin they provide is very seamless and it allows you to sync contact info to HubSpot without any hassle. To make things even better, the chatbots are highly customizable, and they provide over 1000 integrations. HubSpot's plugin also has chatbot analytics and built-in reporting as well, which helps deliver a very comprehensive and professional package. That alone makes it a game-changer for anyone who wants a powerful and very reliable chatbot system.

Zendesk

Like many of the other tools you can find here, Zendesk also tends to have a very good reputation. In fact, Zendesk, as a platform, is widely known for being one of the top customer service solutions on the market. With their Chat system, they offer a minimalist chat plugin widget. They don't offer a ton of customization when it comes to looks, but the functionality is great.

You have things like an operating hours manager, agent and chat reports, unlimited triggers and chats, but also automatic pairing with agents for all customers. It's possible to transfer chats between departments and agents. That's very useful, and it shows the efficiency of Zendesk Chat for a variety of business types.

Tawk.to

Tawk.to is a very good WordPress chat plugin that a lot of people use and it's also free of charge. The reason why a lot of people use it is because there are no extra features you pay for. The paid version only removes ads and Tawk.to branding. With this, you are getting desktop and email notifications, and you can also transfer files via a widget. Another advantage is that they offer message filtering and group messaging, too. Even if it's simplistic, the sheer fact that it's free makes Tawk.to one of the top solutions to check out, especially if you are very serious about live chat plugins for WordPress.

Formilla

You can also go with Formilla if you want a proper WordPress live chat solution. They have great reviews, and they do help customize the overall look while delivering extensive value and quality. Aside from that, Formilla has file sharing, and real-time visitor monitoring tools, along with canned responses, custom branding, exportable chat transcripts, and many others. It's very effective, easy to optimize, and the quality delivered is impressive as well. You'll find it to be one of the top chat solutions you can use, and it is not overly expensive.

JivoChat

JivoChat is another prime example of a WordPress chatbot tool that works better than expected. What's very nice about this tool is the pre-chat or in-chat contact info collection. Another thing to consider is that you have an automatic helper with canned responses, a very helpful tool to keep in mind. You also have chat transfer between agents and of course, monitoring solutions for live chat. If you are very focused on quality and a great interface, JivoChat certainly delivers. And it's also one of the cheaper WordPress chat solutions, which you'll find to be a pleasure to use!

AI Engine WordPress Chatbot Plugin

AI engine has a very powerful internal API along with the ability to create custom templates. They also have multilingual support; everything is fully customizable, and you can change avatars, styling, icons, and many others. All of that adds up to convey a stellar experience and quality, and you will be amazed by the uniqueness of the experience. If you want to use WordPress chatbots, this is certainly one that you do not want to miss.

AI Power

A similar set of features also comes from AI Power. With this particular tool, you get a very good chatbot, but also AI pack features too. It's a great approach to using AI within your website. That being said, the chatbot element is very good for WordPress, and it will surely get the job done a lot better than you expect. The advantage and high quality provided are exceptional, with AI Power being extremely easy to adapt to your requirements.

Smartsupp

Smartsupp does a very good job of allowing you to focus on live chat, chatbots, but also video recordings. The main focus of this tool is to ensure you offer a resounding live chat experience, stunning quality, and a very good result. The fact that you also have a way to manage and handle repetitive tasks is the icing on the cake. There's definitely a great quality to be had here, and the experience as a whole is extremely impressive.

Collect Chat

Collect Chat also does a similar thing, but what makes it good is the fact that it's lightweight. It can be very useful for things like feedback collection, appointment bookings, lead generation, and many others. There are 54 templates, so you can easily create your chatbot fast and easily. In addition to that, the drag-and-drop visual editor they have is really nice, engaging, and very rewarding to check out all the time. They also have native 3rd party integrations, which can be a solid option to consider here, especially for a smaller business.

BotPenguin

BotPenguin's main focus is to bring you to chat automation at its finest, and it certainly manages to do that. They do have a free plan that's focused on bringing chatbots for lead generation and boosted engagement. Yet at the same time, it also comes with chat routing, intelligent filters, a unified chat inbox, along with an intuitive dashboard and rich media options. They even have multiple ready-to-use templates, too.

Conclusion

When you try to find a great live chat or chatbox plugin for WordPress, it can feel very overwhelming to find the ideal one. Thankfully, there are tons of options to focus on, each with its pros and cons. Various criteria like budget or special requests can lead to different options presented here. Test these out because they are effective, comprehensive, and highly professional. In addition, the results you can get are very good, not to mention you will be amazed at the outcome and how easy to use these tools are. The installation process can differ slightly, but each plugin has its guidelines so that you can finalize that with ease!