CSAT Calculator
Calculate your Customer Satisfaction Score (CSAT) instantly. Perfect for support teams, businesses, and organizations measuring customer satisfaction and service quality.
Customers who rated 4 or 5 stars (satisfied)
How to Use the CSAT Calculator
Choose between Simple mode (quick) or Detailed mode (with rating breakdown)
In Simple mode: Enter satisfied responses and total responses
In Detailed mode: Enter the number of responses for each star rating (1-5)
Optionally enable period comparison to track changes over time
Click 'Calculate CSAT' to see your Customer Satisfaction Score
Review your score, breakdown, and interpretation
Use 'Copy' or 'Download' to save your results
Features
Two Calculation Modes
Choose Simple mode for quick calculations or Detailed mode with full 5-star rating breakdown and analytics.
Instant CSAT Score
Get immediate results with your CSAT percentage, satisfaction metrics, and customer feedback breakdown.
Rating Distribution
See detailed breakdown of responses across all rating levels with visual percentage bars.
Trend Tracking
Compare current CSAT with previous periods to track improvements or identify declining satisfaction.
Result Interpretation
Get clear interpretation of your CSAT score with actionable insights and industry context.
Privacy First
All calculations happen in your browser. No customer data is sent to any servers.
Privacy and Data Security
All CSAT calculations are performed entirely in your browser. No customer satisfaction data is sent to any server or stored. Your metrics remain completely private and secure.
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