Getting Started with Chatim

1. What is Chatim?

Chatim is a customer engagement platform that offers live chat, chatbot automation, and AI-powered support to help businesses improve customer service, boost sales, and streamline operations.

2. How do I set up Chatim on my website?

To set up Chatim, follow these steps:

1. Create an account on the Chatim platform.
2. Create your first project in the dashboard.
3. Customize your chatbot using the visual drag-and-drop builder, or start with a pre-built template.
4. Install the chat widget code on your website, or use the available plugins for platforms like WordPress or Shopify.

3. Can I use Chatim without any coding knowledge?

Yes, Chatim is designed to be user-friendly with a no-code chatbot builder. You can create automated workflows and integrate the chatbot with your website without any programming skills. For advanced use cases, Chatim also provides a JavaScript SDK for developers.

4. What chatbot features are available?

Chatim's chatbot builder includes the following node types:

• Message nodes — Send text messages to visitors
• Selection nodes — Present multiple choice options
• Form nodes — Collect visitor information (name, email, phone, etc.)
• AI Chatbot nodes — AI-powered responses trained on your knowledge base
• Live Chat nodes — Hand off to human agents
• Carousel nodes — Display product cards with images and buttons
• Notification nodes — Alert your team via email and push notifications

5. How can Chatim help me generate leads?

Chatim's chatbots proactively engage website visitors, ask qualifying questions, and capture lead information through form nodes. Visitor data is stored and accessible from the Visitors page. You can also set up webhooks to automatically send leads to your CRM or other tools.

6. What are Contact Buttons?

Contact Buttons let you add multi-channel contact options alongside your chat widget, including WhatsApp, Telegram, Facebook Messenger, phone, and email. Visitors can reach you through their preferred channel.

7. Is Chatim available 24/7?

With Chatim's chatbot automation and AI chatbot, you can provide 24/7 support for common inquiries. Use the After-Hours Support template to capture visitor information when your team is offline.

8. How can I analyze customer interactions?

Chatim provides a Dashboard with analytics on visitor behavior, browser and device distribution, referral traffic, and engagement trends. The Visitors page lets you view, filter, and export all visitor conversations.

9. Can I collaborate with my team?

Yes, you can invite team members to your projects. Team members can respond to live chats, view visitors, and receive push notifications for new conversations.

10. What platforms does Chatim support?

Chatim supports installation on any website via a JavaScript code snippet. We provide platform-specific guides for WordPress, Shopify, WIX, Squarespace, Webflow, Magento, SITE123, Google Tag Manager, Adobe Launch, , and Next.js.