Getting Started with Chatim - FAQ

1. What is Chatim?

Chatim is a customer engagement platform that offers live chat and chatbot automation to help businesses improve customer support, boost sales, and streamline operations.

2. How do I set up Chatim on my website?

To set up Chatim, follow these steps:

1. Create an account on the Chatim platform.
2. Once logged in, you'll be able to access the chat widget and chatbot builder.
3. Customize your chatbot using the drag-and-drop interface.
4. Install the provided chat widget code on your website, or use the available plugins if you're using platforms like WordPress or Shopify.

3. Can I use Chatim without any coding knowledge?

Yes, Chatim is designed to be user-friendly with a no-code chatbot builder. You can create automated workflows and integrate the chatbot with your website without any programming skills.

4. How can Chatim help me generate leads?

Chatim's chatbots proactively engage website visitors, ask qualifying questions, and capture lead information, which is then stored in the integrated CRM system for follow-up by your sales team.

5. Does Chatim integrate with CRM systems?

Yes, Chatim has a built-in CRM system to manage customer interactions, track leads, and maintain customer data. You can also integrate it with third-party CRM tools if needed.

6. Is Chatim available 24/7?

With Chatim's chatbot automation, you can provide 24/7 support for common inquiries, ensuring that customers receive assistance even when live agents are unavailable.

7. How can I analyze customer interactions in Chatim?

Chatim provides detailed analytics on customer behavior, interactions, and chatbot performance. These insights help you optimize your support strategies and improve user engagement.

8. What platforms does Chatim support?

Chatim supports website integrations via a code snippet and plugins for popular platforms like WordPress and Shopify. It can be accessed through a browser and supports various mobile devices.