What is Chatim?

Chatim is a customer engagement platform offering live chat and chatbot automation for businesses. It's designed to enhance customer support, boost sales, and streamline operations through its intuitive features. Chatim provides live chat functionality that allows businesses to engage with website visitors in real time, boosting customer satisfaction and increasing conversion rates. Additionally, it offers a chatbot builder with a no-code interface, enabling users to create automated workflows for 24/7 customer service without needing technical expertise.

Key Features

Live Chat: Real-time interaction with website visitors to improve customer engagement and support.
Chatbot Automation: Visual no-code chatbot builder to create automated conversation flows for FAQs, appointment scheduling, lead generation, and more.
AI Chatbot: AI-powered chatbot trained on your knowledge base to provide instant, accurate answers to visitor questions.
Contact Buttons: Multi-channel contact options including WhatsApp, Telegram, Facebook Messenger, phone, and email.
Visitor Management: Track, filter, and export visitor conversations with detailed analytics and status management.
Analytics Dashboard: Insights into visitor behavior, browser and device distribution, referral traffic, and engagement trends.
Webhooks: Real-time event notifications to integrate with your CRM, Zapier, Slack, and other tools.
Team Collaboration: Invite team members, manage roles, and collaborate on live chat conversations.

Getting Started

Guide	Description
Getting Started	Quick start guide and FAQ
Install Widget	Add the chat widget to your website
Widget SDK	JavaScript API for advanced widget control

Core Features

Feature	Description
Chatbot Builder	Create automated conversation flows with a visual editor
Chatbot Templates	Pre-built chatbot flows for common use cases
Widget Settings	Customize widget appearance and behavior
Contact Buttons	Add multi-channel contact options
Knowledge Base	Train your AI chatbot with custom content
Webhooks	Receive real-time event notifications via HTTP

Dashboard & Analytics

Page	Description
Dashboard	Overview of visitor analytics and metrics
Visitors	View, filter, and export visitor conversations

Team & Account

Page	Description
Team Management	Invite and manage team members
Billing	Subscription plans and payment management
Profile	Personal account settings
Project Settings	Project configuration
Support	Contact the Chatim team

Support

Need help? Contact us:

In-dashboard: Support page
Email: [email protected]
Website: chatim.app

Chatim Help Center