Collect reviews on your website with chatbot Chatim
Collecting reviews on a website with a chatbot can be a simple and effective way for businesses to gather customer feedback and improve their online reputation.
There are several ways that you can use a chatbot to collect reviews on your website
Implement a chatbot on your website
By adding a Chatim chatbot to your website, you can provide your customers with a convenient way to leave reviews and feedback. The chatbot can be programmed to ask customers for their feedback after they have completed a purchase or had a service provided.
Offer incentives
Encourage customers to leave a review by offering them a discount or other incentive. The chatbot can send a message to customers after they have made a purchase, asking them to leave a review in exchange for the incentive.
Make it easy
Make it as easy as possible for customers to leave a review by providing a link to the review form within the chatbot conversation. The chatbot can guide the customer through the process of leaving a review.
Follow up
The chatbot can send a follow-up message to customers a few days after their purchase, asking them to leave a review if they haven't already.
Monitor reviews
Use the chatbot to monitor for new reviews as they come in and respond promptly to any negative reviews. This can help improve customer satisfaction and show that you value their feedback.
Respond to reviews
Chatbot can also be programmed to respond to reviews automatically, by sending a thank you message to customers who leave a positive review and addressing any concerns raised in negative reviews.
Get valuable customer feedback and improve your online reputation with our chatbot template for review collection. Our template includes customizable conversation flows and rating forms, making it easy for website visitors to leave reviews about your products or services. With this chatbot, you can increase your number of reviews, monitor customer satisfaction and improve your overall customer experience.