Top Knowledge Base Software Solutions for 2025: Comprehensive Guide
How can you select the right knowledge base software?
Creating a knowledge base is a great idea if you want to ensure that you educate your customers and provide them with all the information. A good knowledge base is also helpful because it can also assist your team, and they can use that info to help your customers when necessary. Using knowledge base software to help create a great KB can be a stellar idea, and it will help quite a bit.
With that in mind, the right knowledgebase management system can be great, but at the same time, you want it to fit your niche and requirements. That might bring the question, what do you want to focus on? And here are the primary things to consider!
- The content authoring part should be user-friendly and easy to customize
- You also need very good navigation and search features
- Things like collaboration and formatting can go a long way, and they will help quite a bit
- Templates should be provided, as they will help save quite a bit of effort and time
- Integrations matter, and that’s why it does make a lot of sense to have integrations for the most common software solutions
- Customization is key, and the same thing can be said about analytics and reports. Having these opportunities will always help a lot more than you might expect.
- Other noteworthy things can include a notification system, API access, AI assistance and automation, maybe content importing and multilanguage support
Best knowledge base software you can start using today
BookStack
The great thing about BookStack is definitely the fact that it’s free and open source. It does offer that book structure that could work in your knowledge base. It’s not a very complex knowledge base system. However, it does have diagrams.net built-in which means it can help you add diagrams when needed. It’s also equipped with a good search solution, which can prove to be very advantageous, so try to take that into consideration.
Shelf
Shelf is a knowledgebase platform that a lot of companies use because it has automation. It allows you to identify critical knowledge to add, it can also help provide guidance and support. And on top of that, live chat allows staff to pick where the automation stopped. It’s very effective and with full text search capabilities, it certainly enhances your knowledgebase tool kit.
Archbee
Archbee does a multitude of things, from being a real time editing and collaboration tool to offering very good integration. Like many knowledge base solutions, this one is also rather simplistic. You can use rich text and markdown, and with the distraction-free interface, it truly adds to convey an extraordinary value for your money.
Guru
Guru helps you host documents and knowledge, and it has its own browser extension. Another thing you will like is that it comes with verification workflows, which can prove to be extremely useful. And not only that, but you have AI suggestions. If you want an online knowledgebase that’s effective, dependable and easy to access, you can’t go wrong here, and that’s what makes it such a great tool.
Nuclino
Again, it’s not a very complex IT knowledge base tool. But it does offer you the means to navigate the knowledge base with ease, and you can visualize the content. And not only that, but it will allow you to show connections between documents and so on. Being able to work on everything together is extremely good, and that’s one of the reasons why this tool has become very popular in the first place.
Slite
The thing we love about Slite is the fact that it’s a very good knowledge base system. It has a great dashboard to help manage and track all the content with ease. Like Nuclino, it also has collaborative workflows. And of course, you can brainstorm with your team, which can prove to be extremely useful and handy!
Notion
Notion has become a very popular knowledge base tool especially if the company already has a wiki-style KB in place. It also combines project management with the knowledge management and procedural tasks. Notion has tons of templates, and a stellar drag and drop interface that does wonders. It’s definitely one of the better tools on the market if you want a wonderful, easy to use knowledge base application.
Bloomfire
Bloomfire relies a lot on automation and it will help you set reminders, create great content and share it with the team. The dashboard and also the fees as a whole are known for being very interactive. With that in mind, like a lot of knowledge base tools, it’s AI-powered, so you will have suggestions and other handy things. Plus, you can track who contributed to the knowledge base and who made changes, if necessary.
ServiceNow
You have 3 knowledge base systems in this knowledge base tool. They have one for the ID support, one for HR and one for customer service. And yes, they do keep related knowledge together in a single place, they even make it easy to create powerful reports about what was created, the info that’s there and so on. Tracking everything is very interesting, and it certainly adds to the idea of offering a stellar way to create a knowledge base fast.
Help Scout
We like Help Scout because it’s a great help desk software solution. It allows you to create a knowledge base in minutes, and they even added a chat style widget. To make things even better, it integrates with the shared inbox, and that also helps because you can implement and adapt everything in a more powerful manner.
Confluence
Developed by Atlassian, Confluence makes it easy for teams to create a cohesive knowledge base. It’s not freeware knowledge base software, of course, but the value and quality they deliver here is among some of the best on the market. And not only that, but they do have great integration for all the other Atlassian solutions.
Zendesk
Obviously, Zendesk is a prime example of customer service tool and they do have knowledge base solutions too. Their AI powered search is actually very good, and you will have a chatbot that delivers all the info automatically and without any hassle. Plus, to make things even better, they will offer you the means to access all kinds of apps via the Zendesk marketplace.
Helpjuice
Over the years, Helpjuice has become extremely useful and dependable. They have a very simple and effective article editor, they also offer real time collaboration, not to mention AI powered search combs, analytics, and many others. If you need great knowledge base that’s reliable, comprehensive and easy to adapt to your needs, then this is the right solution for you. It’s the best knowledge base tool for a lot of people, just because it’s so easy to customize, and it has very good live commenting for collaboration.
Conclusion
All these tools are great if you’re focused on creating a great knowledge base. Thankfully, the knowledge base software shown here is not only very comprehensive, but it also brings in a very distinctive and unique approach. It’s an exceptional way for you to create and update a knowledge base, one that will help your business in the long run. Whether you have a small or large business, knowledge base always delivers on its promise, and it can help convey a much better result than you expect!