Mastering Positive Language in Customer Service: Key Strategies and Examples

Introduction

Using customer service positive language is very important if you want to make the right impression and ensure that your customers are happy. Realistically, you will always encounter challenges as you face various customers. But you want them to be happy with their purchase and not worry about anything. However, the way you address their concerns and challenges, that alone can be very important. And that’s what you need to keep in mind. The right positive phrasing can indeed be great, since it pushes negativity away. What kind of positive language should you use? Here are some examples!

Examples of Positive Language

I am always happy to help

One of the best things to add to your customer service lingo is that you are happy to help. That shows you are optimistic, and it’s the type of positive phrasing that truly works. People want to be treated nicely, and if they are, then they will treat the support person nicely as well. And that’s exactly what you have to take into consideration.

I’ve passed this to our team for some further analysis

You want to use positive phrasing customer service which shows you are taking care of that issue. Sharing this further will always help and it definitely adds a much better experience every single time. With that being said, it will offer a comprehensive result, and the customer knows that their issue is handled by the rightful department.

I would like to learn more about your issue

You do want to show that you respect the person and their time. Asking more about the issue at hand and showing interest is exactly what you need to pursue. And yes, it works great, it will save time, while eliminating any misunderstanding. Simple stuff like that can make all the difference, while also bringing in a better result than you might expect.

I completely understand what you are talking about

Yes, you want to show that you do indeed understand the problem and you know how to address it. That’s the thing, a lot of the time it can be hard to handle these things. But if you know how to tackle every situation and use customer service language examples like this, it will make things easier. After all, issues arise all the time. But the way you handle them will matter the most.

Thank you for letting us know

Most of the time, if you show that you understand the problem and also what caused it, then you’re close to solving it. And in a client’s eyes, that will always be very helpful. You do want to show that yes, you have a very good understanding of what is happening and how you will approach this. Because the quicker you do that, the better it will be. In the end, it always helps if you focus on using positive customer service language. It shows you care, and once you start offering solutions, you can defuse any negativity or problems that might arise.

May I ask why that is?

When someone explains their issues, usually it’s easier to solve them and that’s the thing you must keep in mind. You need to ask what happened, why you think the issue is caused by a specific thing and so on. Once you start doing that, it will give you the means to express the situation, but also figure out how to tackle the problem firsthand. And that’s where everything becomes a lot easier to understand. Yes, anything can have its fair share of issues. But once you address that and maintain a professional attitude, it will only bring better results.

I’ll do everything in my power to help

You will have times when people are unhappy with their purchase. Something went wrong, and they feel like there’s no solution. At this point, the best approach is to ensure that you offer them a guarantee their issue will be solved. Positive scripting for call center should always use this type of approach because it showcases professionalism. You’re showing value and assistance, and it will definitely offer a very good result. At the end of the day, you want to be reliable and someone people can trust. If you use these positive language examples, it will certainly help with sales.

Nice to meet you

The first introduction is going to set the tone for your conversation. If you maintain a professional attitude, that will showcase how you behave and the value you provide as a support person. Using positive language will always help because it gives the customer a way to feel safe. They want to feel like they are working with a professional, and that’s exactly what you will be getting here. While there are certain issues and challenges, in the end you want to be a pro and show the person that they can trust you with everything they are experiencing.

Great question, I’ll check and revert shortly

If you have people asking certain questions that you don’t know the answer for, then this approach helps. It shows you are willing to go the extra mile and in the end, that alone can be very handy. Plus, being professional will always bring a positive experience for the customer. Of course, not everyone will be friendly at first, but that’s up to you to always change the tone. If you do that, it has the potential to help a lot more than expected and it will totally offer a better result.

The item is not in stock, but I can pre-order it for you

If a person ends up wanting to buy a product, yet they can’t purchase it due to a lack of stock, they might be angry. And if that’s the case, a very good idea is to try and avoid the problem the best way that you can. It’s a much better idea to make sure that the item is preordered because it will help much more than expected. The buyer knows that as soon as you have it in stock, they will receive their item. That type of proactive solution is what you want to pursue the most!

While I can’t offer a refund, I can offer this alternative

Refunds are always sought after by clients when there is an issue. However, due to company policies, refunds might not always be the option. And that’s the reason why you need to figure out exactly how to tackle the situation and ensure that customers are happy. That’s why we think it’s always helpful to have some sort of alternative for the customer. That way, he will be assisted and he can receive something in return.

Conclusion

Using positive phrasing customer service is always important and it can provide excellent results. You always want to take your time and ensure every customer is happy. That means using the right customer service lingo, respecting your CS policies, while also doing everything to assist your clients. Because once you do that, it will deliver much better results and a more positive experience than expected.

A good idea is to always listen to your clients and what they have to say. Ensure that they are very happy and you use the positive language examples shown above. Because the more you do that, the better it will be for your clients and they will appreciate your assistance!