Best Live Chat for Shopify in 2024
Shopify is one of the top e-commerce platforms on the market, so having a live chat solution for it can help quite a lot. There are thousands upon thousands of Shopify stores out there, so having the best live chat for Shopify installed makes a lot of sense. It leads to a more cohesive and professional solution. Plus, with paid or free live chat for Shopify, it becomes much easier for you to deliver excellent value and support to your audience.
At the same time, Shopify does have over 500 apps for live chat and similar solutions. It can be quite difficult to narrow down what live chat tool you should use. As always, it comes down to finding the right one that fits your needs and which enhances the experience. That being said, there are quite a few to choose from!
Why should you use live chat software for Shopify?
- Live chat offers customers a very good way for them to connect with your team and ensure their issue gets solved as quickly as possible.
- It delivers constant, non-stop assistance and help while being suitable for every business!
- With Shopify live chat plugins, offering support across all channels becomes much easier. This is a more cohesive and comprehensive solution that will impress you with its amazing benefits.
- You can offer a more personalized, conversational experience while still delivering outstanding service quality and stunning value.
- Live chat solutions are easy to install on Shopify. Usually, you have to go through a few simple processes to complete everything accordingly.
There's no denying that having live chat extensions or plugins on Shopify stores can bring you the upper hand. It's a very good way to surpass competitors while offering a very good experience. Rest assured that while it can be challenging, it's also one of the best methods for you to focus on the customer experience. After all, happy customers will always come back for more, and that can be extremely helpful if you want to generate a consistent customer base.
Re:amaze
Re:amaze comes with omnichannel support, and the things it does are very good. That being said, though, Re:amaze also has a ton of resources like tutorials, and you can send products to customers in the chat. All those little things do provide an exceptional way for you to engage with customers. Plus, you might even generate more sales, and that alone is a great idea.
On top of that, Re:amaze has push notifications and SMS features as well. It's great to have so many interesting features for Shopify, and the overall live chat solution does shine because of it. Yes, it does have a bit of a trial and error as you customize everything. But it works incredibly well, and the general quality delivered is among some of the best.
Pure Chat
One of the reasons why we see Pure Chat as a great live chat solution for Shopify is that it has a great set of tools. It allows you to focus on bolstering the customer experience. Yet, it also makes the process of making live chat more cohesive and professional. And yes, it also comes with some website visitor tracking tools that are very powerful. Like many other tools in this niche, it has mobile apps too.
However, it's the Shopify integration that we found to be excellent. They also have CSV exporting, so you can easily share reports and contacts. All of that adds up to deliver a very comprehensive live chat tool for Shopify. Granted, you don't have a very comprehensive system with a lot of features. But what's there is very well optimized. And it certainly helps boost your experience if you need live chat on Shopify.
Dondy: WhatsApp Chat
Dondy is on our list mainly because it integrates WhatsApp with Shopify, and it adds a lot of value when it comes to mobile marketing. The fact you're getting secure messaging and a powerful system in place is very effective. Dondy also has great templates and quite a lot of them as well.
Additionally, they did a very good job when it comes to the setup process. You can set it up yourself fast to promote your business. Granted, it just works with WhatsApp, so it certainly has limits. But all in all, this is a great tool; it's very effective and the best part is that you have lots of customization. So, if you need a comprehensive tool for live chat on Shopify, you may want to try out Dondy.
Gorgias
Gorgias was designed as a customer support platform, and it works very well with Magento and Shopify. What makes it very good, aside from the integrations, is that it has incredible systems like order tracking. They also have a custom contact form system. These are impressive to use, and they don't detract from the entire user experience.
The solution is not free, and it can get rather expensive as you go up into the tiers. With that in mind, it does an excellent job of offering a trial for seven days. That way, you can test it out and see if it's something doable for you. There are some issues with the ticketing system, and the spam filters can make it difficult to differentiate real users. Despite a few minor shortcomings, Gorgias is still a solid option if you need live chat for Shopify.
JivoChat
The main appeal of JivoChat, aside from its great interface, is the fact that it provides you with a very good reporting system. On top of that, they do an excellent job at integrating powerful analytics. With 20 languages present here, you will find it to convey an extraordinary result even if you want a localized live chat solution for Shopify. You have a very seamless process when it comes to the setup, and everything lines up together very nicely.
We like the fact that you can also use JivoChat within multiple conversations, and it works extremely well. Not only that, but they do an extraordinary job when it comes to segmenting your customers into categories. Even if it's a simple tool and not as complex as others, it does have a mobile app, and prices are reasonable. We think that JivoChat is a stellar tool if you want proper live chat on Shopify. Yet, there are more feature-packed options, but their focus is on consistency and value. It's certainly one of the top solutions on the market right now, especially if you need a comprehensive live chat!
Chatra
Chatra has always been a solid live chat option for Shopify, mainly because it comes with a solid interface and recovery from shopping cart abandonment. In addition to that, Chatra does an excellent job at delivering group chat. When you have multiple agents on the same task, things can become quite challenging. But the main appeal of Shopify is that it allows you to refocus and bring in front a very consistent result. In addition to that entire process, Chatra also comes with ready-to-use scripts.
Of course, Chatra isn't perfect, and one of the things you will miss is the lack of integration. Additionally, it's not updated as often as other live chat tools. They stick more to repairing bugs, if any, rather than adding new features. But if you get past that, you'll have a functional, visually appealing chat tool for Shopify. We should also note that it's not expensive either, so it certainly has a lot of things going for it.
Tawk.to
Tawk.to has a different approach when it comes to other Spotify live chat tools. It's free of charge, but it does have its branding added to it. And on top of that, you also have paid features like AI assistance and trained support assistants. But realistically, if you don't need those and you are ok with the interface and regular features, this will be more than enough.
Plus, you can find a lot of things like the geolocation detail for visitors and you can also see a visitor list live. They have apps for the most popular operating systems, including mobile and dashboards with detailed analytics. Granted, automation features are quite limited and there aren't a lot of customization options for your widget. However, Tawk.to has a lot to offer for Shopify live chat users.
Zendesk
Zendesk is a top-tier solution when it comes to customer support. And they also have a very good live chat solution usable for Shopify. In this case, the Shopify app has multichannel customer support. Moreover, the email support is very good; you have access to analytics as well. To make things even better, they provide a real-time view of the visitors.
Zendesk automatically closes tickets in 30 days, and that can be a downside. Another thing to note here is that plans are paid per agent, so for a larger company, it can get expensive very fast. Despite that, the SDK access, the ability to set operating hours, and integration with industry tools, all of these recommend it as a solid live chat app.
PingMe Facebook Messenger Chat
PingMe does a great job at including live chat on your Shopify store. It has a very good interface and ease of use, along with a multitude of themes. There's decent customization to be had here, and you also have a centralized dashboard that works very nicely. Moreover, the insights provided are very helpful.
It's also very affordable, although clearly not the most complex live chat tool on the market. But if you're serious about having a live chat system on your Shopify website, then it will do the trick. However, don't expect it to be very complex; it just helps deliver good live chat solutions and assistance.
Formilla
Formilla is a great customer messaging solution and live chat app. It's very useful when it comes to doing canned messages and visitor monitoring. Moreover, the price is affordable, and they are focused on the idea of generating sales leads and boosting customer engagement. In addition, chatbots can automate sales here, and you can also send automatic emails as well. As for the live chat part, it can be managed with ease, something that does give the extra assistance you need.
Richpanel
Richpanel is designed to help you enhance customer support and take it to the next level. It can help you channel multiple chat solutions and ensure everything is managed cohesively. They also have a self-service system in place, too. The insights added are very good as well. And on top of that, you can access data from various apps right in the inbox.
AI is also used here, specifically to help agents draft replies very quickly. Moreover, they do an excellent job at delivering constant updates, along with a variety of tools, to maintain a high level of productivity. It's excellent for Shopify stores, and it doesn't lack customization features, either.
Pushdaddy
With Pushdaddy, you have the option to switch between WhatsApp and Messenger in no time. It also has push notifications, along with abandoned carts with chatbots. They also have order confirmation and tracking updates via email or WhatsApp. To make things even better, they have a one-minute installation that's very quick and effective. You also have a great time customizing the app, which can be very handy for any business.
Conclusion
All these live chat tools for Shopify are very helpful, and they can help you save time. Plus, they are ideal if you want a professional tool that's very comprehensive, dependable and to boost your customer engagement/interaction or support.
With that in mind, each tool has its pros and cons, along with a different price point. That's why it can be a great idea to assess all the benefits and downsides of each tool before opting for one. Rest assured, there's a lot of value to be had with any of these, but it always comes down to your specific requirements and how you plan on adding live chat to Shopify!