Integrate live chat with chatbot into your customer service

Incorporating live chat into your customer service framework is a strategic move that can elevate your customer experience, drive business growth, and build a loyal customer base.

Why Live Chat is Important for Customer Service?

Live chat has revolutionized how businesses interact with their customers, offering a blend of immediacy, convenience, and personalization.

App screenshot
Immediate Response.
Live chat reduces wait times significantly, providing instant support to customers seeking quick solutions.
Enhanced Engagement.
It allows for a more personalized interaction, fostering a more profound customer connection.
Increased Conversion Rates.
Engaging customers in real-time can lead to higher conversion rates.
Cost-Effectiveness.
Unlike phone calls, live chat can reduce operational costs by enabling agents to handle multiple chats simultaneously.
24/7 Availability with Chatbot
Offering live chat support round the clock can significantly enhance customer experience, catering to global audiences across different time zones.
Personalized Experience.
The ability to understand and address individual customer needs in real time adds a personal touch that boosts customer loyalty.

Integrating Live Chat: Best Practices

Live chat has a profound impact on customer satisfaction.
It is essential to maximize the impact of live chat on your website visitors.

Train Your Team
Equip your customer service agents with the necessary skills and knowledge to handle live chats effectively.
Set Clear Expectations
Inform customers about response times and availability hours to set clear expectations.
Monitor and Optimize
Regularly review chat transcripts and metrics to identify areas for improvement and optimize the live chat experience.
Immediate Support
Customers appreciate their queries' swift response and resolution, leading to higher satisfaction levels.

No credit card required

Chatbot templates for your business

Choose one of our chatbot templates and customize for your needs.
Don't waste time researching, developing and testing a chatbot.

  • Lead generation

    Generate leads and callback requests from your site visitors. Track your leads in Chatim CRM.

    Lead generation template
  • Collect emails

    The key to collecting email addresses using a chatbot is to make sure that you are providing value to the user in exchange for their email address. This could be in the form of exclusive content, personalized recommendations, or special offers.

    Collect emails template
  • Real estate agency

    Tell your website visitor information about an apartment or house. Make an appointment and view a facility. Run promotions.

    Real estate agency template
  • Law firm

    Help your site visitors to select a tour. Tell them about promotions and last-minute offers.

    Law firm template
  • Clinics, medical centers and dentistry sites

    Register patients for an appointment. Answer frequently asked questions. Consult about services you provide and prices.

    Clinics, medical centers and dentistry sites template
  • Construction company

    Collect applications from customers with detailed information about the planned renovation or construction. Tell us in detail about yourself and completed projects

    Construction company template